I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiven... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Toon meer
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Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
Bedrijf heeft geantwoord
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Pure Edit
Geschreven door het bedrijf
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Contactgegevens
Verenigd Koninkrijk
- 0330 055 2996
- customercare@thepureedit.com
- www.thepureedit.com
4,2
Goed
434 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not impressed with the customer service…
Not impressed with the customer service of this company. Placed an order that said it would be delivered within 2-4 working days…on day 5 I hadn’t received the item or even an email to say it had been shipped so I emailed them to ask about the status of my order and I’m still waiting for a response!
28 mei 2025
Antwoord van The Pure Edit
Hi Sarah,
Thanks for taking the time to leave us a review.
We apologise that your cushion was one day out of our 2-4 working day lead time, this is unusual and isn't the level of service we like to give our customers so we apologise that you had to wait for your order to make its way to you.
We would like to thank you for choosing The Pure Edit and hope that this experience does not deter you from choosing us again in the future.
Many thanks,
The Pure Edit team
Antwoord van The Pure Edit
Hi Carol,
Thank you for taking the time to leave us a review,
We're delighted to hear that you're satisfied with the quality and design of our fabrics and wallpapers.
We look forward to working with you again in the future.
Many thanks,
The Pure Edit team
Lovely Wallpaper
Delivery on time, kept in touch re dispatch of goods.
The Wallpaper is amazing, feels so soft to the touch, like fabric, really pleased & the cushion cover i ordered for my bedroom is lovely, i will order more for my lounge when sorted😃
9 juni 2025
Antwoord van The Pure Edit
Hi Gillian,
Thank you so much for taking the time to leave us a review.
We're delighted to hear that you're happy with your wallpaper and cushion!
We look forward to welcoming you back once your lounge is ready!
Many thanks,
The Pure Edit team
GREAT FABRIC BUT SHIPPING A LET DOWN
Fabric is lovely. Delivery delays and being told it was on its way when it hadn’t even left the factory meant I lost my slot with the upholsterer. When it did arrive package was damaged and fabric was marked and dirty on reverse side (luckily). Delivery man told me it was sitting them for a week all very confusing and inconvenient.
19 mei 2025
Antwoord van The Pure Edit
Hi Fiona,
Thank you for taking the time to leave us a review.
We're disappointed to hear that the delivery of your order was not up to standard. We appreciate your feedback and will be passing it on to our courier provider.
We sincerely apologise for the inconvenience of the delays and the impact it had on your upholstering.
Despite the inconvenience, we hope that you are happy with your fabric and this experience hasn't deterred you from working with us again in the future.
Thank you for choosing The Pure Edit.
Beautiful fabrics & wallpapers
Beautiful fabrics and wallpapers in stunning prints and patterns. The samples are generous and give a true representation of the product. The branding is stunning as is the website, which is really informative and easy to use.
13 mei 2025
Antwoord van The Pure Edit
Hi Marisa,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with our range of fabrics and wallpapers and equally delighted to hear your positive feedback on our overall service, it's always lovely hearing such positive customer feedback!
We look forward to working with you again in the future,
Many thanks,
The Pure Edit team
Free material sample delivered correctly and promptly
The free material sample I ordered was delivered correctly and promptly.
20 mei 2025
Antwoord van The Pure Edit
Hi Kim,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with your sample.
If you need any more help, please do not hesitate to reach out.
Many thanks,
The Pure Edit team
Great Sample Fabric experience
So far I have ordered some samples. The fabric is lovely and each piece includes the name and fibre content. The cotton is a good quality and the colours are lovely. The recycled polyester is also very good and not too thick like some other samples I have received.
I was delighted to find The Pure Edit and would definitely recommend that you check out their beautiful fabric.
16 mei 2025
Antwoord van The Pure Edit
Hi Christine,
Thank you for taking the time to write us a review.
We're delighted to hear that you're happy with both our sampling service and the quality of our fabrics.
We look forward to working with you in the future.
Many thanks,
The Pure Edit team
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're satisfied with your fabric order.
We look forward to welcoming you again,
Many thanks,
The Pure Edit
The quality of the product is great
The quality of the product is great. Speedy delivery. Good company to deal with.
12 mei 2025
Antwoord van The Pure Edit
Hello Pearl,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with our service and product! Thank you for your positive feedback,
We look forward to working with you again.
Many thanks,
The Pure Edit team
Great service and wonderful products
2 mei 2025
Antwoord van The Pure Edit
Hello Caroline,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you're satisfied with both our product and service, it's a pleasure to work with you!
We look forward to welcoming you back,
Many thanks,
The Pure Edit team
shame about the posting time
Lovely fabrics just a shame that it took nearly a week to post the samples so they did not arrive in time for my visit with the customer I wanted to propose them to, I replaced one sample in my basket before ordering due to the estimated delay on its availability yet the others took nearly that long in the end. I will consider using in the future and opening an account but will be concerned by the speed of samples.
6 mei 2025
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review, we really appreciate the feedback on our sampling service.
We apologise that your samples didn't reach you in time for your client meeting, it's disappointing to hear and is something we wish to avoid.
We do aim to process samples next day for delivery the following day. Unfortunately sometimes when demand is high, samples do take longer than usual to be dispatched.
We are in the process of launching a trade portal which will allow trade customers to check stock and order samples with ease. We are recruiting more 'hands on deck' to process our samples and orders which should alleviate the delays in processing the orders.
We hope this experience hasn't deterred you from choosing us in the future and we look forward to welcoming you once again.
Many thanks,
The team at The Pure Edit.
Go ahead… you won’t regret it!
We ordered the Indienne fennel wallpaper a few weeks back. It arrived promptly and is even more beautiful in person than it appears online. This is our first time ordering from this company but it certainly won’t be the last!
17 mei 2025
Review zonder uitnodiging
Antwoord van The Pure Edit
Hello Mira,
Thank you so much for your review!
One of our favourite wallpapers, you've got great taste. We'd love to see pictures of the finished look.
We look forward to welcoming you back,
Thank you for choosing The Pure Edit
Nice cushions at a great price
Nice cushions at a great price. Lots of choice too. Would love next day delivery to be available
29 april 2025
Antwoord van The Pure Edit
Hi Joanne,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our cushion selection and delivery options.
Thank you for choosing The Pure Edit
Beautiful fabric but very slow delivery…
Beautiful fabric but very slow delivery thanks to Royal Mail!
28 april 2025
Antwoord van The Pure Edit
Hello Isabel,
Thank you for taking the time to leave us a review.
We're so glad you are happy with the fabric you ordered from us and we'd like to apologise for the delays you've experienced in waiting for them to arrive.
Many thanks,
The Pure Edit team
Antwoord van The Pure Edit
Hello Patricia,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with your fabric delivery and service.
We look forward to welcoming you back,
Thank you for choosing The Pure Edit
Beautiful made to measure curtains and blind but a bit of a wait
I ordered a Roman blind and a pair of curtains from The Pure Edit in Tassa Petite Gold. The quality is excellent. The fabric is lovely and the curtains hang beautifully. I am so pleased with the way they look. Unfortunately, there was quite some delay with the order which was disappointing and caused some logistical issues so I can’t give a top review.
19 maart 2025
Antwoord van The Pure Edit
Hi Rachael,
Thank you for taking the time to leave us a review.
We're delighted you're happy with your Tassa Petite Gold curtains, we'd love to see some pics of them hung in your home!
We apologise for the delays you experienced in receiving your order which inconvenienced, this is not the standard we like to keep and hate to disappoint our lovely customers.
We are constantly working to improve our service so we wholeheartedly thank you for leaving your honest feedback, we take it onboard.
Thank you for choosing The Pure Edit and we hope to welcome you back again in the future!
High quality scatter cushions
High quality scatter cushions. Great communication with seller and prompt delivery to the Isles of Scilly.
17 april 2025
Antwoord van The Pure Edit
Hi Ulrica,
Thank you for taking the time to leave us a review.
We're delighted to hear such positive feedback on your cushion service and delivery! We hope you love them as much as we do.
Thank you for choosing The Pure Edit
Beautiful fabric!
Beautiful fabric. Nice size of samples. Now I just need to make a decision.
9 april 2025
Antwoord van The Pure Edit
Hello Melanie,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are happy with the samples you ordered.
If you need any further assistance in making your final decision, our customer care team would be happy to assist.
Thank you for choosing The Pure Edit
Fabric was not received in time
I ordered a fabric on 14th April, which was listed as available. When I did not receive it a week later, I chased up and was told it was in fact out of stock. I have no idea if anyone would have got in touch if I had not called as they didn’t seem to realise. I was suggested to order a different fabric, since I needed it urgently at this point, so I did. I had to pay the full amount again as they could not transfer my previous order over and could not refund me for several days. I was promised the new fabric would arrive on Saturday 26th April and only ordered on that account, but it did not arrive until Monday 30th. I was really disappointed and not offered any goodwill gesture.
14 april 2025
Antwoord van The Pure Edit
Hello Zeynep,
Firstly, i'd like to thank you for taking the time to leave us a review.
I've spent some time looking into your order to understand where we went wrong.
I'd like to apologise that we were unable to fulfil your initial order. We did have enough stock on hand theoretically, however it was all in smaller pieces which could not be used for your curtains, this is a system error which we are in the process of addressing.
I understand Angela guided you through choosing an alternative fabric which you were very happy with.
By now you should have received your refund on your initial order. Refunds generally take 5 working days to appear in your bank account which sadly is out of our control.
Regarding your replacement order, we did agree to discount this order and offer free delivery which I can see was missed, so we've gone ahead and refunded you this now, you'll see that back in your bank account over the next 5 working days.
As for the delivery of your replacement order, I can see this was sent on a pre 3pm delivery which should have been with you Saturday as requested and agreed. This is an ongoing issue with our courier which is sadly something we cannot control but we have fed back our disappointment to the courier company.
On behalf of The Pure Edit, I'd like to apologise for your experience ordering with us, it's not the standard we ever wish to give to our lovely customers and for that we can simply apologise.
We'd like to thank you for choosing The Pure Edit and hope that we've been able to rectify the issue as much as possible and hope to see you again soon.
Many thanks,
The Pure Edit team.
Antwoord van The Pure Edit
Hello Sally,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with us, despite how frustrating our courier service can sometimes be!
We are working to improve our service constantly, so really appreciate you taking the time to give us your feedback.
Many thanks,
The Pure Edit Team
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