I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiven... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Toon meer
Bedrijf heeft geantwoord
Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
Bedrijf heeft geantwoord
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Pure Edit
Geschreven door het bedrijf
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Contactgegevens
Verenigd Koninkrijk
- 0330 055 2996
- customercare@thepureedit.com
- www.thepureedit.com
4,2
Goed
434 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Prompt arrival of samples ..a lot to…
Prompt arrival of samples ..a lot to choose from so I am still deciding!
15 oktober 2024
Antwoord van The Pure Edit
Hello Charlotte,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with samples.
We look forward to welcoming you back to The Pure Edit.
Many thanks from the team at The Pure Edit.
Awful customer service and stained product
Awful customer service. Agent was not helpful at all. I was sent an item with stains, and a missing pillow case. When explaining this to the customer service agent, she was not helpful or apologetic about this, but rather rude. Agent was extremely rude on the phone, and not helpful at all. Do not order from this company.
29 oktober 2024
Review zonder uitnodiging
Antwoord van The Pure Edit
Hi there,
Firstly, please accept our apologies for the faults with your order. It’s disappointing for us to hear that your items were sent out in this way, and this is something that we will be looking into.
As discussed with our customer service team, we need to inspect the goods on their return so that we have an understanding as to what the mark on the bedding is, and so that we can be sure that this isn't something that will affect any other customers.
I have been through your conversation with our customer service team and I can see that you were offered a pre-paid returns label to send these items back to us, with the team also arranging to collect this item from you as this was more convenient.
We do have a procedure that needs to be followed when it comes to the returns of goods and I can see that is being followed by our customer service team, although I do apologise if this is a cause of frustration.
Best wishes, The Pure Edit
Quick service
Quick service when ordering fabric samples. The samples provided were a good size to be able see colour and patterns.
11 oktober 2024
Antwoord van The Pure Edit
Hi Debbie,
Thank you for taking the time to leave us a review.
We're glad to hear that you are satisfied with our samples.
Many thanks,
The team at The Pure Edit.
Excellent
Excellent , thoughtful response to my order . Well packaged item which was dispatched quickly.
10 oktober 2024
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your order.
Many thanks from the team at The Pure Edit.
I didn’t get my samples!!!!!!
26 september 2024
Antwoord van The Pure Edit
Hi Michelle,
Thank you for your review.
I do apologise that you have not received your samples, I have looked into this for you and can see that they were dispatched the day after your order was placed. Our samples are sent out on a first class delivery service but unfortunately these can get lost in transit from time to time.
Our customer service would be more than happy to organise a replacement of these samples so please do just let us know if you would like these sending.
Best Wishes,
Millie
Beautiful samples and arrived quickly.
3 oktober 2024
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your samples and delivery.
Many thanks from the team at The Pure Edit.
I love the quality and designs
I love the quality, designs and prices of Pure Edit fabrics so it’s not hard for me to leave a top review. I didn’t have to wait long for the range of samples I ordered to be sent to me. I received them within a few days. The hard part is choosing which of the beautiful fabric I want to use in my home. Thank you Pure Edit.
25 september 2024
Antwoord van The Pure Edit
Hello Joan & Barry,
Thank you for taking the time to leave us a review.
We're delighted to hear such positive feedback! We look forward to welcoming you back to The Pure Edit for future interior projects.
Many thanks from the team at The Pure Edit.
Terrific Fabrics and Sample Service
Terrific Fabrics and Sample Service
Lovely range of fabrics Beautiful designs . 4 samples sent free of charge and we are going to choose one of them for curtains.
2 oktober 2024
Antwoord van The Pure Edit
Hello Maureen,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your samples and managed to make an order for your curtains. If you require any future assistance, please do not hesitate to contact us!
Many thanks from the team at The Pure Edit.
Phoned the customer service line
Phoned the customer service line, fast accurate resolution brilliant, all companies should act this way
30 september 2024
Antwoord van The Pure Edit
Hi Eric,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are happy with our customer service! We look forward to welcoming you back in future.
Many thanks from the team at The Pure Edit.
Professionally solved delivery issue
There was an issue with the delivery however The Pure Edit kept trying to find a solution. Very professional with good service. Lovely products!
25 september 2024
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We hope that your issue was quickly resolved and you are happy with your purchase. We look forward to welcoming you back to The Pure Edit for future interiors projects.
Many thanks from the team at The Pure Edit.
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that your samples arrived swiftly.
If you require any future help, please do not hesitate to reach out to a member of our team.
Many thanks from the team at The Pure Edit.
Great customer service
Ordered some wall paper samples. They’re beautiful. Was sent the wrong colour for one of them. I contacted the pure edit and the correct sample was sent straight out.
I’m just about to ordered 2 different wallpapers just wish I could buy more!
17 september 2024
Antwoord van The Pure Edit
Hello Georgie,
Thank you for taking the time to leave us a review.
We're delighted to hear that your sample order was corrected.
We hope you are happy with the two wallpaper orders you've placed.
We hopefully look forward to welcoming you back in future.
Many thanks from the team at The Pure Edit.
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that your delivery ordered with you quickly.
Many thanks from the team at The Pure Edit.
Great service
Great service. The samples arrived within a few days of ordering. Thank you
13 september 2024
Antwoord van The Pure Edit
Hello Lianne,
Thank you for taking the time to leave us a review.
We're delighted to hear that your samples arrived quickly and you were satisfied with the service we've provided.
Many thanks from the team at The Pure Edit.
really slow delivery and no…
really slow delivery and no communication to explain why or when to expect the delivery
9 september 2024
Antwoord van The Pure Edit
Hi Joanna.
Thank you for taking the time to leave a review, we really do appreciate all feedback.
I'm so sorry to hear that delivery of your items was slow. Unfortunately, due to a surge in demand over our busy sale period some shipments were slightly delayed and we can only apologise for this as this is not the level of service we typically deliver to our customers.
If you do choose to shop at The Pure Edit again in the future, we'd relish the chance to deliver the top-quality experience that we strive to deliver at all times.
Best wishes, The Pure Edit
My go to fabric company for quality at great prices…
I absolutely love this company as my go to for real quality fabric. They have so many colours to choose from and patterns to mix and match with. And as an added bonus you can choose free samples when you make a purchase so if you are unsure this is a great way to ensure you make the right choice.
They also sell co ordinating paint which to me is a great plus.
I highly recommend them.
5 september 2024
Antwoord van The Pure Edit
Hello Julie,
Thank you for taking the time to leave us a review.
We're delighted to hear that we are your 'go to'!
We pride ourselves in offering a great range of useable, simple and beautiful designs at affordable prices.
We hope we continue to do you proud!
Many thanks from the team at The Pure Edit.
Gorgeous Curtains
Gorgeous curtains, they look fantastic. So pleased. Will definitely shop at Pure Edit again.
3 september 2024
Antwoord van The Pure Edit
Hello Emma,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your curtains!
We hope to welcome you back to The Pure Edit in future.
Many thanks from the team at The Pure Edit.
Curtains came really qiuickly but…
Curtains came really qiuickly but waited for wallpaper along time & had to email u in the end maybe a message saying it will b arriving later would of saved me worrying
22 augustus 2024
Antwoord van The Pure Edit
Hello Lorna,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your curtains and apologise for the delay with your wallpaper.
We hope you are now satisfied with your product and hope to welcome you back to The Pure Edit for future interiors projects.
Many thanks from the team at The Pure Edit.
Well made and great value.
28 augustus 2024
Antwoord van The Pure Edit
Hello Deirdre,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with our product and value.
Many thanks from the team at The Pure Edit.
I thought delivery expensive but
I thought delivery expensive but, it arrived on a roll, beautifully packaged & very quickly so, well worth it to have the fabric that I had been looking at for months & that coordinates with everything that I had put together.
27 augustus 2024
Antwoord van The Pure Edit
Hello Alison,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied overall with your purchase.
Many thanks from the team at The Pure Edit.
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