The Teak Store Reviews 

Antwoord van The Teak Store

7 jul 2026

Hi J,

Thank you so much for such a lovely review 😊

We’re really pleased the Lutyens bench is now safely assembled and looking at home in your new garden. Thank you as well for being so patient while we got the Parcelforce issue sorted.

Your “six star service” comment made us smile, that really does mean a lot to us.

Thanks again for your support, we truly appreciate it 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

22 jun 2026

Hi Libby,

Thank you so much for such a lovely review 😊
We’re delighted to hear you’re pleased with your furniture and that everything arrived on your preferred date. It’s also great to hear the delivery team looked after you so well.

Thank you for your kind words about the communication and service. Feedback like this really means a lot to us as a family business.

Thanks again for your support and recommendation, we truly appreciate it 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

22 jun 2026

Hi Emma,

Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with your dining set and that everything arrived safely and well protected. It’s always nice to hear when customers appreciate the little details as well.

Thank you for your kind words about the communication and support. We’re glad we could help when you had a question.

Thanks again for your support and recommendation, it really means a lot to us 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

22 jun 2026

Hi Nicholas,

Thank you so much for the brilliant review 😊
What more could we ask for than feedback like this! We’re so pleased you’re happy with the furniture and felt well looked after by us.

Thanks again for choosing The Teak Store and for your support, we really appreciate it 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

22 jun 2026

Hi MH,

Thank you so much for your lovely review 😊

We’re really pleased to hear you’re happy with your Lutyens bench and that it reached you so quickly. It’s also great to know you’d choose us again.

Thanks again for your support, we really appreciate it 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

22 jun 2026

Hi Dennis,

Firstly, I would like to sincerely apologise for the frustration and disappointment caused.

Your order was for a clearance dining set, and as explained during our communications, clearance items can require additional preparation and quality checks before they are ready for dispatch.

To help move the order forward, we upgraded the delivery to our two man service at no additional cost. The set had been prepared and was ready to proceed to delivery on the same day the chargeback was raised.

We had also made several attempts to contact you regarding the order and delivery arrangements, but unfortunately we were unable to reach you.

Once the chargeback was received, we accepted it so the matter could be resolved without any further delay and the full amount could be returned to you.

I completely understand that you were disappointed not to have received the furniture, and I am genuinely sorry that we were unable to complete the delivery before the dispute was raised.

Please know that we are always here to help if you would like to discuss anything further, either by email at orders@theteakstore.co.uk or by calling us directly. We are always more than happy to help wherever we can.

Richard
The Teak Store

Antwoord van The Teak Store

22 jun 2026

Hi Mrs Warrington,

Thank you so much for such a kind and understanding review 😊

We’re really pleased we could get everything resolved for you, and we truly appreciate your patience while we worked through the issue. Your lovely words mean a great deal to us as a family business.

Most importantly, we’re so glad you’re happy with your bench and think it looks gorgeous 🌿

Thank you again for your support.

Best regards,
The Teak Store Team

Antwoord van The Teak Store

22 jun 2026

Hi Tina,

Thank you so much for your lovely review 😊

Your order came in at just the right time as we already had a delivery run nearby, so we were really pleased we could get it to you the following day.

Thanks again for your support and recommendation, we really appreciate it 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

Geüpdatet op 29 mei 2026

Hi Nicola,

Firstly, I would like to sincerely apologise for the frustration and disappointment caused throughout your order experience.

I completely understand your comments regarding the delay and communication, and I am genuinely sorry that the service you received did not meet expectations.

I do truly appreciate your comments regarding the quality of the bench itself, and I am pleased to hear that the bench arrived intact and that you are happy with it now assembled.

I would also like to reassure you that clearance customers are absolutely not treated as a lower priority. All customers are treated equally regardless of order value. In fact, clearance items can often require more time behind the scenes, as each item is individually checked, prepared and repacked before dispatch.

Home assembly benches include free delivery as standard, so there is not a separate paid priority delivery option available for these items. The upgraded premium delivery services we sometimes refer to are generally for larger furniture items, such as dining sets, where customers may require delivery sooner.

Unfortunately, during this same period we were dealing with courier disruption after our previous delivery partner unexpectedly stopped handling items of this size at very short notice. This caused delays across a number of orders while we transitioned to a new courier solution.

I am also very sorry to hear the outer carton arrived badly damaged. All items leave us securely packaged and in good condition, and we do place good faith in our couriers to handle parcels appropriately during transit. We use heavy duty outer cartons to help protect the furniture inside, and I am glad the bench itself arrived safely.

I also appreciate your comments regarding other customer experiences. As a small family business, we are currently going through a significant growth period and while we have unfortunately experienced some operational challenges during this time, the vast majority of our customers are very happy with both our products and service, which is reflected across our many five star reviews.

I am personally working hard every day to continue improving both our service and delivery processes moving forward.

Customer experience is extremely important to us, and I am genuinely sorry again that your experience did not reflect the level of service we aim to provide.

Thank you again for your order and for your patience throughout.

Richard
The Teak Store

Antwoord van The Teak Store

28 mei 2026

Hi Mark,

Firstly, I would like to sincerely apologise for the frustration and concern caused.

Unfortunately earlier this year we experienced an unexpected courier issue when our previous delivery partner gave us very short notice that they could no longer handle items of this size. As a small family business specialising in large teak furniture, this caused significant disruption while we worked to put a new delivery solution in place.

While this process unfortunately took longer than we anticipated, customers were updated regarding the courier transition and delays during this period.

Some of the affected orders were delivered in house by ourselves during this time. Unfortunately, due to your location and the logistics involved, delivering the item ourselves would have required an approximately 8 hour round trip. Considering the delivery costs involved against the heavily reduced clearance price of the item ordered, this unfortunately would not have been viable and also would not have been particularly environmentally friendly either, which is something we genuinely care about as a business.

Following your review, I have also looked into your order personally and can confirm that the bench was dispatched and tracking details were sent by email. The tracking currently shows the item as delivered within 48 hours after dispatch.

I have also attempted to contact you directly a few times by phone and additionally sent a WhatsApp message regarding this matter, however unfortunately I have not yet received a response. After searching further through our emails, I also located your email regarding the return request within our spam folder, which explains why this was regrettably missed.

I am genuinely very sorry again for the frustration caused and would really appreciate the opportunity to resolve this properly for you.

Please could you contact us directly at sales@theteakstore.co.uk or by phone so we can look into this further with you and help clarify matters properly.

Richard
The Teak Store

Antwoord van The Teak Store

28 mei 2026

Hi Angela,

Thank you so much for taking the time to leave such a thoughtful review 😊
We’re really pleased to hear how happy you are with your Harrington set and that it’s all looking the part now it’s in place.

We’re also very sorry again for the confusion around the delivery lead times, and we genuinely appreciate your patience and understanding throughout. Thank you as well for being so kind during the process, it was a real pleasure dealing with you.

Thanks again for your support, and we hope you enjoy your furniture 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

28 mei 2026

Hi Michael,

Thank you so much for such a thoughtful review 😊
We really appreciate you choosing us, especially with so many options out there. It’s great to hear you found everything straightforward from communication through to assembly, and that the furniture is looking the part now it’s all set up.

Your kind words genuinely mean a lot, thank you for being such a lovely person to deal with as well.

Thanks again for your support and recommendation 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

28 mei 2026

Hi CG,

Thank you so much for your kind review 😊
We’re really pleased to hear you were happy with the service and truly appreciate your recommendation.

Thanks again for your support, it means a lot to us 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

6 jun 2026

Hi James,

Firstly, I am genuinely sorry for the delay in resolving this for you.

You are right, we did agree a compromise following the issue with your table, and the agreed cover should have been sent out much sooner. I fully accept that this was not handled properly, and I apologise for the chasing you have had to do.

I am glad that the communication and delivery were positive at the beginning, and I do appreciate that overall you were happy with the set itself. However, I completely accept that the aftercare on this occasion has not matched the earlier service you received, and that is disappointing.

The original cover was sent with Parcelforce during the period when we were changing courier services, and unfortunately it appears this was not delivered correctly. That said, this should have been followed up much more quickly and I completely understand why you felt ignored.

A full cover set has now been sent out to you, including covers for the table and chairs, and I am very sorry again that it has taken this long to put right.

As a growing family business, we are constantly looking at ways to improve how we handle aftercare, delivery issues, and follow-up communication. This is an area where we know we need to be better, and your experience has highlighted that.

I do genuinely apologise again for the delay and frustration caused, and I hope the full cover set helps to resolve the matter for you.

Please know that we are always here to help if you would like to discuss anything further, either by email at cs@theteakstore.co.uk or by calling us directly. We are always more than happy to help wherever we can.

Best regards,
Richard
The Teak Store

Antwoord van The Teak Store

6 jun 2026

Hi Lorena,

Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the bench and that it was worth the wait.

We’re sorry again for the delivery issue with the first bench, but we’re glad we could get a replacement sorted for you and make things right.

Thanks again for your patience and support, we really appreciate it 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

22 mei 2026

Hi Deborah,

Thank you so much for your lovely review 😊
We’re really pleased to hear you feel the bench was worth the wait and that you were happy with the communication along the way.

Your kind wishes genuinely mean a lot to us, thank you again for your support 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

Geüpdatet op 22 mei 2026

Hi Sam,

Firstly, I would like to sincerely apologise for the frustration and disappointment caused.

I completely appreciate your concerns regarding communication and delivery updates, and I am genuinely sorry that your experience did not meet expectations.

The order was placed using our free in house delivery service, which currently operates on an estimated 4 to 6 week lead time depending on location and product type, as outlined on our dedicated delivery page. At the time of cancellation, the order was still within this estimated delivery timeframe. As the item ordered was also a clearance item requiring additional preparation and checking prior to dispatch, this can occasionally add further processing time.

We do completely appreciate that you may have needed the furniture sooner, however this is why we offer different delivery methods at checkout so customers can choose the option best suited to their required timeframe.

In an effort to help speed things up for you, we also offered a complimentary upgrade to our Premium Delivery service. However, this was explained as something that would still require a little time to arrange as the order had originally been placed on the free delivery option.

I also apologise if our communication caused any confusion. As a small family business experiencing an exceptionally busy period, email responses have unfortunately not always been as fast as we would like, and this is something we are actively working to improve moving forward.

For context, our dedicated delivery page is updated regularly and had been updated with the relevant delivery information prior to your order being placed. We do always encourage customers to read this page carefully so expectations are clear and if anything is ever unclear, a simple call and we are always more than happy to help advise.

Following your request to cancel, your refund was processed immediately.

While I completely understand and respect your decision, I am genuinely sorry again that we were unable to provide the level of service we aim for.

Please know that we are always here to help if you would like to discuss anything further, either by email at sales@theteakstore.co.uk or by calling us directly. We are always more than happy to help wherever we can.

Richard
The Teak Store

Antwoord van The Teak Store

22 mei 2026

Hi Charmaine,

Thank you so much for such a lovely review 😊
We’re really pleased we could get everything sorted for you in time for the weekend and that it all came together so quickly once it arrived.

It’s great to hear the assembly was nice and straightforward too.

Thanks again for your support, it genuinely means a lot to us, and we’re so pleased you’re happy with the table 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

22 mei 2026

Hi Simon,

Thank you so much for your kind review 😊
We’re really pleased to hear you found the website easy to use and that you felt kept informed throughout the process.

Thanks again for your support, we really appreciate it 🌿

Best regards,
The Teak Store Team

Antwoord van The Teak Store

18 mei 2026

Hi A,

Thank you so much for such a thoughtful review 😊
We’re really pleased to hear everything came together nicely in the end and that you’re happy with the table and chairs now they’re all set up.

We also really appreciate your understanding regarding delivery lead times as a growing family business. Supportive customers like yourself genuinely mean a lot to us.

Hopefully the bench won’t be too far away next time 😊🌿

Best regards,
The Teak Store Team