I ordered a clearance item from Richard so was fully aware the delivery time may be longer. Although it did take longer than I expected, Richard communicated with me at all times. I did consider a ref... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service from The Teak Store. I ordered the Radley 2-Seater Teak Folding Bistro Set online on 23/08/2026, and it was delivered 2 days later. Communication throughout was excellent, and the... Toon meer
Bedrijf heeft geantwoord
From start to finish it was a pleasure dealing with Richard at The Teak Store. I ordered the Sissinghurst 3 seater Lutyens bench for an anniversary present for my husband. He is absolutely delighted w... Toon meer
Bedrijf heeft geantwoord
Richard is a friendly guy but I've lost faith he ever had my table. After exceeding the stated lead time I requested a refund but it took weeks to persuade Richard & team to action this.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at The Teak Store we are dedicated to giving you the very best teak garden furniture with a focus on High Quality, Impeccable Service and Competitive Prices. As a family run business we strive to provide excellent customer service going the extra mile in making sure a customer is happy and satisfied with our products and service. When you purchase from us you know you will receive the very best teak garden furniture and accessories at great prices accompanied with great customer service. Confidence in our products Following numerous discussions with manufacturers, our objective was to identify the best teak suppliers, with the highest quality products at the lowest possible prices. We feel we have done so, and we are delighted to offer our most premium teak garden benches and teak garden furniture. Our website features a beautiful blend of modern and classic styles, all skilfully crafted from the finest Indonesian sustainable plantation teak.
Contactgegevens
Verenigd Koninkrijk
- sales@theteakstore.co.uk
- www.theteakstore.co.uk
4,6
Uitstekend
175 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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We had an issue which was resolved !
We had an issue which was resolved !
We thoroughly recommend the honour and integrity of the seller!
Buy with confidence.
8 mei 2026
Antwoord van The Teak Store
Hi Steve,
Thank you for taking the time to leave a review 😊
We really appreciate your patience while we got everything resolved, and your kind words genuinely mean a lot to us.
Thanks again for your support and recommendation 🌿
Best regards,
The Teak Store Team
The table is well made and looks great
The table is well made and looks great. The service team were very helpful and easy to reach. I would recommend the Teak store.
6 mei 2026
Antwoord van The Teak Store
Hi Luke,
Thank you so much for your kind review 😊
We’re really pleased to hear you’re happy with the table and that you found us easy to get hold of when needed.
Thanks again for your support and recommendation, we really appreciate it 🌿
Best regards,
The Teak Store Team
No delivery
No delivery, no communication from any previous emails until refund was requested and still waiting for money to be returned. Such a shame and disappointment. Now having to contact my bank provider to try and get my money back.
14 april 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Sarah,
Firstly, I would like to sincerely apologise for your experience and the disappointment caused.
I can confirm that your full refund has been processed back to your original payment method.
The delivery option selected at checkout was our free in house delivery service, which currently operates on an estimated 4 to 6 week lead time depending on location, and at the time of cancellation the order was still within this estimated delivery timeframe. We also offer a Premium Delivery option for customers needing a quicker turnaround, and we always encourage customers to contact us before ordering if an order is required sooner so we can advise on the best option available.
As a small family business, we carry out many deliveries ourselves and during particularly busy periods this can unfortunately result in longer lead times. All delivery information and estimated lead times are available on our dedicated delivery information page.
That said, I completely appreciate your frustration and I am genuinely sorry that we did not communicate clearly enough throughout your order.
We truly value every customer and I am very sorry again that your experience did not reflect the level of service we aim to provide.
Please know that we are always here to help if you would like to discuss any concerns further, either by email at sales@theteakstore.co.uk or by calling us directly. We are always more than happy to help wherever we can.
We sincerely apologise again for the inconvenience and disappointment caused.
Richard
The Teak Store
Great Personal service
Great Personal service. Richard was very helpful and accommodating. The table and chairs are perfect. Delivery prompt and on time.
28 april 2026
Antwoord van The Teak Store
Hi Biddy,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the table and chairs and that everything arrived when expected. It’s always nice when it all comes together nicely on delivery day.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Lovely personal service from the teak…
Lovely personal service from the teak store .
Our table and chairs arrived promptly- excellent quality product and great service - queries were answered very quickly .
We are delighted with our new table and chairs ! 10/10.
2 mei 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi EJ,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re delighted with your new table and chairs and that everything from ordering through to delivery felt well looked after.
It’s always nice to hear the quick communication was appreciated too.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Richard was fantastic
Richard was fantastic - delivered in next few days after ordering. Super friendly, efficient and better than I expected all round. The furniture is great and he even recommended some excellent stainer. Would 100% recommend.
30 april 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi William,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the furniture and that everything exceeded expectations. Your order came in at just the right time and we happened to have space on a local run a few days later, so it worked out perfectly.
Thanks again for your support and recommendation, we really appreciate it 🌿
Best regards,
The Teak Store Team
Beautiful teak table & chairs 🤩
Richard has been very pleasant in dealing with questions about our order.
The set looks fantastic and will be well used this spring & summer.
Thank you! 🙏
1 mei 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Jill,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the set and that it’s all ready to be enjoyed over the spring and summer months.
It was a pleasure helping along the way and answering your questions.
Thanks again for your support 🌿☀️
Best regards,
The Teak Store Team
5 Stars are well deserved.
We had some delivery problems which Richard sorted .We chose The Teak Store because of their 5 star reviews, and those stars are well deserved. The Harrington table looks lovely and I'm sure the chairs will as well, once we unpack them!
30 april 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Rosemary,
Thank you so much for your lovely review 😊
We really appreciate your patience again with the delivery issues, and we’re pleased we could get everything sorted in the end.
It’s great to hear the Harrington table is already looking the part, and we hope you love the chairs just as much once they’re unpacked.
Thanks again for your support, it really means a lot to us 🌿
Best regards,
The Teak Store Team
Not unpacked table as yet ,but if…
Not unpacked table as yet ,but if chairs are anything to go by ,it will be superb.
Richard delivered same morning as ordered and was extremely helpfull.
Couldnt fault the service provided.
Cant wait to get the patio finished & host loads of family & friends dining al fresco
21 april 2026
Antwoord van The Teak Store
Hi Sue,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the chairs so far, and it sounds like the patio is going to be a great space once it’s all finished.
Your order came in at just the right time as we were already delivering locally that day, so we were able to get it out to you quickly.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Best value find for an outdoor dining…
Best value find for an outdoor dining table and chairs. Very pleased with the product, easy table assembly and the delivery service was excellent!
14 april 2026
Antwoord van The Teak Store
Hi Gary,
Thank you so much for your kind review 😊
We’re really pleased to hear you’re happy with the set and that getting it set up was nice and straightforward.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
100% purchase, you won’t regret it!
WOW! We are absolutely in love with this table and chairs set. Such good quality will definitely last years.
24 april 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Charlotte,
Thank you so much for your lovely review 😊
We’re really pleased to hear how much you’re loving the table and chairs, it’s always nice when it all comes together and feels just right.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Great communication from the company
Great communication from the company. Superb quality and excellent value for money. Thanks.
24 april 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Jon,
Thank you so much for your kind review 😊
We’re really pleased to hear you were happy with the communication and that you’re enjoying the quality and value of the furniture.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Really happy with this
Really happy with this. Great comms on delivery, helpful service and really happy with the furniture!
Great job all round!
14 april 2026
Antwoord van The Teak Store
Hi Tony,
Thank you so much for your kind review 😊
Really glad everything came together nicely for you and that you’re enjoying the furniture.
Thanks again for your support, it means a lot to us 🌿
Best regards,
The Teak Store Team
Beautiful quality table & chairs
Beautiful quality table & chairs. Excellent service from Richard - small delivery blip but Richard was very helpful and threw in a gift for the inconvenience. Would highly recommend.
14 april 2026
Antwoord van The Teak Store
Hi Clare,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the table and chairs, and thank you for your patience with the small delivery blip. We’re glad we could get it sorted and make things right.
Thanks again for your support and recommendation, we really appreciate it 🌿
Best regards,
The Teak Store Team
Excellent customer service and an exceptional table and chairs!
The outdoor dining table and chairs we ordered from the Teak Store has exceeded our expectations. The table and chairs are a lovely honey colour and with the natural grain of the wood coming through it looks simply stunning. The edges of the table and the tops and arms of the chairs are rounded beautifully. I wouldn’t hesitate to order from The Teak Store again as we have had excellent customer service from them.
20 april 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Corinne,
Thank you so much for such a lovely review 😊
It’s great to hear how much you’re enjoying the look of the set, the natural grain and colour really do stand out once it’s in place.
We’re really pleased everything lived up to expectations and that you had a good experience with us along the way.
Thank you again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
5* amazing service
We ordered an 8 seater teak outdoor dining table in the sale and it’s absolutely beautiful, fantastic quality, and was really easy to assemble. Delivery was very fast and the team were extremely kind, thoughtful and helpful. 5*
12 maart 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Courtney,
Thank you so much for your lovely review 😊
We’re really pleased it’s all come together nicely and that you’re happy with the set. It’s always great to hear when everything feels easy from start to finish.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Fantastic dining set and a fantastic company to do business with
We have recently bought the most wonderful 6/8 seated extendable teak table and chairs for our patio. It looks lovely we are so pleased with the quality of the table and the great experience we received buying the table from Richard, who drove all the way from Preston to Chichester. Fantastic service, thank you Richard.
1 april 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Alison,
Thank you so much for such a lovely review 😊
We’re really pleased it’s all in place and looking the part on your patio. That’s a fair journey, but it’s always worth it when everything comes together nicely at the end.
It means a lot to hear how happy you are with it all.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Amazing!
We absolutely love our outdoor table and chairs. The quality is amazing and we can’t wait to use in the summer. Richard delivered our items and was absolutely lovely. Will definitely be purchasing from here again!
15 april 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Alexandra,
Thank you so much for your lovely review 😊
We’re really pleased it’s all arrived safely and ready to be enjoyed when the weather picks up, it’ll be perfect for those summer days.
It means a lot to hear this, and we’re so glad you chose us.
Thanks again for your support 🌿
Best regards,
The Teak Store Team
What an amazing company!
What an amazing company. Great experience from ordering to delivery. Great price for an amazing product and delivery was fantastic. Friendly service all round and would definitely recommend. Keep up the great work and all the best.
10 april 2026
Review zonder uitnodiging
Antwoord van The Teak Store
Hi Ben,
Thank you so much for your kind words 😊
We’re really glad everything came together nicely for you and that you had a good experience from start to finish.
It means a lot to hear this, and we really appreciate you taking the time to share it.
Thanks again for your support 🌿
Best regards,
The Teak Store Team
Good experience
Good experience. Personal communication re delivery and free cushions! Furniture easy to assemble - nothing missing and looks good - time will tell re durability
7 april 2026
Antwoord van The Teak Store
Hi Ruth,
Thank you for taking the time to leave a review 😊
We’re really pleased everything arrived as it should and that it all went together nicely. The cushions are always a nice little extra as well.
If you ever need anything down the line, just let us know, we’re always happy to help.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
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