The Entertainer Reviews 

I ordered for some items and got untouched with customer service to ask for invoice. It got sent to me within seconds... thank you Sharnee for the quick response.

Ordered an item for click and collect. First it said I could collect in 30 minutes. Received an email the next day saying it had been delayed and it would be 2-3days. Fine I thought, no problem. Then I heard nothing!
A few days later I contacted them using an online contact form enquiring what had happened and if they could not fulfill the order then could I please have a refund. I did receive a reply and they said yes, it would take a few days. Then nothing! No money back despite then saying in writing that they would be processing my refund. They have basically stolen my money now and I have had to contact them yet again. What a massive waste of my time. I am still waiting to hear back! Hopefully I won't have to resort to going through my bank to recover the funds! Safe to say that I will not be buying anything again from such a deceitful company! A horrible experience over a toy...

Elizabeth M was great in acknowledging my complaint, promising better customer service training in her team and issuing me with a voucher due to my poor experience.

I purchased 3 items for my son's birthday, 2 of which only arrived by delivery. I spoke to customer service to explain this problem, took photos of what I have had delivered and they said they will look in to it.
I have since chased several times over a 2-week period, and all they said is that they need to check with the supplier. I've asked for a refund, but they won't until they check with the supplier. My view is that this is their issue but "The Entertainer" seem to think it's mine and refuses to refund my money. I would avoid ordering as my experience is somewhat poor, no urgency, i'm having to chase and a lack of care. Again this was a present for my son's birthday.
AVOID having anything delivered, as this will be your issue if anything is missing.

SHOULD BE ZERO STARS

DO NOT BUY THE BABY CLEMENTONI MY FIRST INTERACTIVE RACING TRACK THE CAR IS A COMPLETE WASTE OF TIME. MY DAUGHTER AND I HAVE TRIED EVERYTHING THAT YOU HAVE TO DO TO GET THE CAR TO GO AROUND THE TRACK BY ITSELF AND IT DOESN’T.

MY GRANDSON WAS BOUGHT THIS FOR HIS FIRST BIRTHDAY. WHAT A COMPLETE WASTE OF TIME BUYING THIS TOY.

I WISH I READ THE REVIEWS FOR THIS TOY BECAUSE I WOULD NEVER HAVE BOUGHT IT.

THE ENTERTAINER KNOWS THIS CAR IS’NT DOING WHAT IT SAYS IT DOES BUT THEIR STILL SELLING IT.

I WANT A REFUND BUT THE GIRL WHO SERVED ME IN STORE DID NOT PUT THE RECEIPT IN THE BAG AS I ASKED HER TO DO.

THEY’VE TOLD ME NO RECEIPT NO REFUND.

I WILL NEVER BUY TOYS FROM THE ENTERTAINER AGAIN AND I WILL MAKE SURE MY FAMILY AND FRIENDS DON’T AS WELL.

Stanley was very quick to respond and confirm delivery had been made and provided proof via a photo. Stanley is the best. We love Stanley. Give Stanley a payrise.

I had a concern with the item thatvi jave purchased.i did not know any date for delivery ,5 days were gone by and I have heard nothing .
I contacted customer service ,I was attended by a lady who call sharnee .And whata wonderful lady and very helpful .She gave me the information I need it and clarified my item would be delivered securely .
Thank you Sharnee for and exemplary cotumer service work .

I made an online order for collection but it wasn't ready in time so I bought the item again from the shop. When I didn't collect the item I should have been issued with a refund but when I checked it had never gone through. I used the online chat and got through to Sharnee, within 1 message it was all sorted and the refund issued with no fuss or stress. Really easy process and can't thank Sharnee enough for making it so simple.

The service I received from Jamie-Lee was fantastic (the same cannot be said for Evri - who failed to deliver my parcel).

Jamie-Lee arranged for a replacement item to be sent out to us ASAP

⭐☆☆☆☆

Extremely poor customer service.

I have made several attempts to contact The Entertainer via email regarding an issue, and have received no response. Being completely ignored as a customer is unacceptable.

I gave ample time for a reply before taking this further, but the lack of communication has been very disappointing.

I would not recommend based on this experience alone, as basic customer support standards have not been met.

This response from there team is not good enough. I will continue to post daily. "Thank you for your feedback. It's disappointing to read that you are unhappy with the service you have received both in store and with our customer service team.
I will address the matter with both, to ensure that this doesn't happen again and that improvements are made."

Such kind and fantastic support from 'Al' at the Plymouth store today. Really restored my faith in others, his help and assistance was very much appreciated, a credit to a family store. Thank you so much for your help

Stanley u are a top man!

Wanted to cancel an order and it was done via the chat by Laeeqah within a few minutes - great service!

I purchased a gift for my nephews birthday which once ordered my brother then informed me he already has it. Even though I paid for next day delivery and was worried it might not cancel in time, I contacted the team through the online chat and they cancelled my order within an hour of ordering it. They were great and especially thanks to Sadiqa who was so quick and helpful.

Well as a hotwheel collector i visit stores in my area and have noticed that staff are going through new boxes before getting put out on shelfs. I noticed today when staff member brought out box that had already been opened from out back and when looked at bottom off box as there two sections in hotwheels boxes but noticed there where models missing from under the seperator in box. Staff members shouldnt be allowed to open and look before the stock has been put out. I have already raised this with company clearly nothing been done about it.

I was missing an item when i collected in store. When I contacted the entertainer I got a prompt response and ideal resolution from Kyle. He was understanding and took my requirements on board and ensured all was completed and organised the same day. Great customer service.

I don’t often shop with the entertainer. I made the mistake of doing so last Monday. I placed an order online having had a request from a child to make the purchase. As I was checking out it confirmed the item was in my local store for collection. I processed the payment and then literally one minute later got an email saying that the item was not in stock and I would have to wait 2 to 3 days. I immediately registered a cancellation request. It took them two days to respond to me and then they asked for the order number which I’d already provided. One minute later again, they messaged me to ask me why I had not responded to the request for the order number! The company Cleary do not know what they are doing and it’s just not worth the hassle of purchasing from them. A really annoying time-consuming experience that resulted in a child being disappointed. A toy retailer should never do that!!!

Appalling experience! Having waited over 2 weeks for an order that should have been available within 30 minutes through click & collect (according to their website), I chased it up several times via the online chat & by going into the store itself. I wasn't told much at all as to why it was taking so long or where it had got too.
I was given my own phone number via the online chat to call the store with, and even after I told them they'd given me my own phone number, they gave it to me again! There was absolutely zero effort put into giving me the correct details, all they had to do was Google the correct number for their own store (which is what I did!) and no proper effort was put in to explain what happened to my order either. I was told it was delayed due to the bank holiday even though I ordered it a week before that, which I found strange, then I was told it would be here that day so I went away and waited for the confirmation email on their advice! A week later, still no response so I had to chase it up again only to be told it couldn't be processed and my order was cancelled!! Now one of the items has since sold out but the other two items are still in stock and instead of offering a substitute item for the one that was no longer there and continuing with what was left of my order they cancelled it and told me to order it again online at my earliest convenience! No apologies or explanation as to why the item was sold out in the first place and how that had happened even though I'd managed to order and pay for it & had waited over 3 weeks for them to just cancel it! And actually I was the one who looked online and saw it had sold out, they didn't even offer me an explanation I had to find out myself! Absolutely appalling customer service. I still can't believe the cheek of them telling me to order it again as if I'd do that after the absolutely appalling service I've had from them! Not a happy customer!

Was assisted by Michelle S with an online query. Response times were really fast and query resolved beyond my expectations

Excellent customer service. I was able to explain my concern via WhatsApp - this was convenient for me. My order was identified and information I required was swiftly provided