The Entertainer Reviews 

Had an issue with my order which was quickly resolved by the team and a replacement item sent. Original order was received quickly. Overall happy with service, would buy from the Entertainer again.

Got a blunt email saying my parcel had been delivered to wrong store and would I like a replacement (never mentioned a refund) asked if it could be sent on to a store local as I would really like the item. Next thing an email for refund no apology and no reply. Disgusting customer service, now I have to reorder at full price!! Avoid.
Poor customer service and delivery service.

I was emailed an offer on the item I had been looking at. I had difficulty getting the price from the email to work in my basket. After a day of chats with Refiloe who tried to resolve the problem, I was told to order the item and then they would refund the difference in price. Very happy with the service.

The customer service is soo good and friendly
Just the best 👌

Incorrect item was shipped and delivered, I have now been trying for 3 weeks to get it returned and refunded. Each time I am told the supplier (Tutti Bambini) have not responded so they cannot process my return. This is a simple return and refund issue and should not take this long to sort. I have now bought the product from elsewhere as we could not wait as we needed a high chair for our baby. But until this matter is resolved I am nearly £200 out of pocket for what should be a bread and butter Customer Service issue to resolve.

My issue was the delivery address defaulted to the billing address. I filled in the form and it was dealt with efficiently and promptly. Great customer service.

Had to cancel an order (as ordered another one to store). Laeeqah was super prompt and cancelled it for me so I did not end up paying twice! Thanks so uch x

Had an issue with buying online but when got to store, was emailed about a delay. Daughter didn’t want to delay and instead chose two items in store. Cashier advised they could cancel and I’d get a refund. This did not happen. As such, I had to call to get this sorted but fortunately, I dealt with a very friendly individual named Leeqah that sorted the issue very quickly. Hopefully the entertainer can sort out their processes and refund options rather than having to email, WhatsApp (both of which don’t get a response) with having to ultimately call. However the customer service reps on call are great. Experience of buying and initially trying to get a refund from a cancelled order wasn’t great but this was offset from the five star service offered by Leeqah.

Lovely customer service from Sadiqa who was very quick in sorting out our query. Thank you!

Excellent communication and quick delivery reasonable price would recommend 😃

Very prompt and helpful customer service regarding a faulty toy I had purchased from them. A replacement was ordered by them straight away to be delivered to my home address the next day. Cannot fault how they handled the issue.

I have given 2 stars because this store does have some great toys if it were not for that I would only give 1 star.
I had a query and customer services handled it in an extremely poor and unprofessional manner.
I will not be shopping at this store again and don't recommend.

Laeeqah resolved my issue very quickly, helping me to cancel an incorrect order and process a refund, all within a 2 minutes on the chat. Thank you

The issue I have with this company is they always lie about items they have in stock. Twice now i've purchased an item mainly from here because i thought it would be quick to collect hiven the fact they say they have them in stock however it takes 5-10 days to actually get the item because they don't have it. Some people may call that a scam so you buy from them and not elsewhere.

The Liverpool one store went above and beyond. They was attentive, helpful, polite and reduced all stress I had locating and purchasing an item.
People to highlight: Darren, Toni and Anna (Wirral Store) alongside Anna (Liverpool Store) and Sally

I’m extremely disappointed with my experience ordering from The Entertainer. I ordered a kids Marvel bike 7 days before my son’s birthday, expecting it to arrive within the advertised 2–3 day delivery timeframe. Unfortunately, it still hasn’t arrived.

This has been really frustrating, especially as it was meant to be a birthday gift. Clear delivery expectations are important, and this has not been met. I hope this issue is resolved quickly and that improvements are made to avoid letting other customers down in the future.

Refiloe was super helpful and was able to sort out my issue very quickly.

Thank you so much!

Stanley was very helpful and quick to get my issue resolved without giving me the run around. That is great customer service 👏

Parcel was delayed by Yodel. Jamie Lee was very responsive and helpful in escalating the issue with them resulting in a successful but late delivery. Good customer service but please stop using Yodel!