The Entertainer Reviews 

Very disappointed with the cluc and collection service not the stores fault they delt with it very professional but my order shouldn't have been overlooked and forgotten about.
I shop at entertainer very often but won't clic and collect again I'll go to a different site

I ordered a hot wheels Dracula van on 7th July on click and collect. I called customer service today 16th July to be told my order was cancelled because they don’t have any more stock. …….an email telling me this would have been nice. How long would it have been before I was notified if I hadn’t called them. They are giving me a refund. If they had told me they didn’t have any I could have got one elsewhere. Won’t be buying anything from them again. When I go into the store in merry hill some of the fugglers are wrongly priced on the shelf. Always an excuse.

Appalling delivery service.
This company uses Evri. If I had known that I would not have placed an order with them.
I will not order from them again because of my experience today with Evri and suggest that others do not until they offer a choice of delivery companies.
EDITED TO SAY:
After trying to get Trustpilot to pressure me to remove this review, and without answering me here, this company have now sent me a gift voucher.
I rarely get out to any stores because of disability which is why I have to shop online so, in order to use it, I would still be at the mercy of their substandard delivery partner.
Adding insult to injury.

Sent me a swing that’s covered in green chemical reaction and the wood is all split. Apparently because the supplier deems this as normal they won’t do anything to help. Imagine buying brand new swing set and it’s all cracked and you have to wash it? Ridiculous!

After a stressful few days with a missing parcel, customer service a have come up trumps with finding the parcel is damaged and being returned enabling them to send out as new one with next day delivery to ensure my grandson receives his birthday present on time.

We visited the swap shop @ Cheshire oaks, Ryan was amazing with the kids and even helped them with who the best swaps were. They can’t wait come again next week with more swaps!

Very helpful customer service
Refiloe Was amazing helpful

Sharnee was very helpful

The experience only rates 3 stars, but Sharnee who helped sort out the problem via their live chat, bumps it to 4 stars as she was super efficient. I'm not sure what happened, but the billing address got muddled with the delivery address when I added postcodes to search. Thankfully I checked my email and realised what had happened. Trying to contact The Entertainer was a little harder as not all the links to various help seemed to work. Thankfully the live chat and the form to report a problem did work. It took about half hour to get a response on chat-the bot said it would send me a link but didn't. But as I said, getting a human was the answer and she'd changed the address before contacting me to let me know it was done. Sharnee had obviously taken the time to read the chat history.

Received an item which wasn’t working. Spoke to Refiloe who arranged a refund or replacement immediately. Can’t fault.

My husband, who has a mental health disability, returned an item that was faulty, with receipt and within 4 weeks of purchase. Becky in the Exeter store was rude, snapped at him that she would have to check the item was actually faulty, and when my husband tried to communicate he just wanted the money back as he was on a short break, she reacted unprofessionally. Even after my husband apologized for snapping back at her, and explained it's because he has ADHD, she did not apologise or try to explain in a calm and professional manner why she needed to check. Obviously my husband was upset he'd been treated like that, so I called the shop myself and spoke to Becky, who immediately became aggressive, talked over me and wouldn't listen to my concerns. I will now make a complaint to the company and hopefully Becky can have some much needed training in customer service and dealing with people with disabilities. One to avoid!

What an awful company to contact!!

Avoid at all costs.

I am a regular in store shopper as I like to support high streets and avoid the likes of Amazon, regardless of their pricing! But give Amazon some credit a recent damaged order was replaced and refunded within minutes of using a very simple online contact form. However, the Entertainer contact form is useless as are their customer service agents. One entry or reply causes the case to close and therefore the need for a new chat. The agents responses make no sense and don’t deal with the issue.

I ordered a scooter and received no emails to confirm dispatch date or if the order was progressing therefore after a few days I cancelled it. I emailed to cancel the order but it arrived that day and having ordered a replacement with another company made contact to send it back. At this point the WhatsApp agent confirmed he would contact the courier service for a pickup with no further updates. I have now tried for days to progress this and every method of making contact gets closed down. I have even tried the phone number and the option do not respond when you press the correct number and the bot just repeated the options.

I have finally confirmed the dates I will be home to have it collected after hours of fighting but they haven’t confirmed how they will contact me and again no response.

Really poor and avoid.

In a time of online retail or severe competition you won’t last long. Poor service.

Ordered a bike for my daughter on Monday 15th June 26. Website stated 3-5 days delivery. By Friday I had no communication as to where the item was, so started an online chat & was told it would be delivered Saturday. No delivery on Saturday so called & was told it was showing out for delivery but hadn’t been sent (?!) and was told I’d be updated. I was not. Sunday came & I called again only to be told I’d be updated again. Still nothing. Monday I contacted the supplier directly, as the Entertainer clearly don’t care, to be told that the item still hasn’t been sent & would likely not be with me before Wednesday. The supplier also said they couldn’t understand why I had no update as The Entertainer have direct contact with them via a portal. The Entertainer are an absolute joke, clearly do not value sales or customers & never return calls. They offer contact online but as soon as you ask a difficult question the online chat is terminated. Ironically the easiest part of this transaction was the cancellation, although I won’t hold my breath that I’ll get my money back any time soon. I’ve now had to order the same thing elsewhere in the hope that it arrives before my daughter’s birthday. I have never had to wait over a week for anything that I’ve ordered, I would have been quicker walking to the supplier.

I had an issue with a slow online order as I managed to get all the items I needed unexpectedly at the store. I spoke to Laeeqah.Jay via email and within 10 minutes and a couple of emails - the order was cancelled and the refund actioned. Very quick and efficient - thank you Laeeqah.Jay.

Ordered a scooter for my granddaughter’s birthday which arrived on Friday 12th June. The box had clearly been opened previously and the top part was missing, it had been covered over with a piece of card and taped up with brown parcel tape. The scooter inside wasn’t wrapped and there were no instructions. There were dirty marks on the handles and a small bit on the frame. Clearly this was either a return or had been a display model. I tried to refuse delivery but the parcel was just put inside my porch and the delivery man said he couldn’t take it and walked off.
Contacted customer service and sent photos as requested. The scooter was supplied and delivered by Plum Play so the customer service agent said she had to contact them to get it replaced. First Plum Play only offered a partial refund and I keep the scooter but that was unacceptable. I gave dates when I was available to received the replacement and for the other one to be collected then they came back and said they needed to collect the one I’d been sent before a new one could be sent out - absolutely ridiculous!
Now over a week later I’m still no further forward.
The response times are far too slow and as I purchased from The Entertainer online my contract is with them.
Therefore a replacement should have been arranged immediately and collection of the sub standard scooter should have been arranged for when the new one was delivered - it really should not be this difficult to resolve the issue.
I have now requested a refund and ordered a scooter from elsewhere as I need it urgently.

I have purchased products from The Entertainer many times before with no issues but have always collected in store.

Laeeqah Jay was very understanding of my situation.
Given the evidence, its highly likely that my package was stolen by the Evri courier. Not entirely sure how Evri are still in business.
Anyway, after explaining the situation to Laeeqah so sent another package out as next day delivery. Impressive considering that it was late afternoon by the time I reported what happened.

I ordered online and typed in the wrong delivery address. Went online with their customer service and Laeeqah Jayy helped me to sort it out straight away!

Dealt with quickly and professionally

Awful first drop at Tesco in Scunthorpe. Staff looked uninterested and turned up with next to no stock having advertised for 2 weeks.

I unintentionally ordered the same item twice. Refiloe, dealt with my cancellation request quickly and efficiently. I am very impressed. Thank you.