The Entertainer Reviews 

Refiloe was very helpful and managed to answer query

A useless customer service team who have no clue what there doing. Avoid this website if you may need to return something! It’s a headache.

Ordered some items via click and collect, I called the store (redditch) beforehand to make sure the items were availableas it was a long way and they confirmed that they were so put the order through whilst on the phone. I went to the store and spoke to the same person who I had on the phone and was told that the item wasnt available as although he had said the stock was available they had now been sold. I really wasnt happy as had double checked before coming so called customer services. I spoke to a man and he said that this situation should never have happened and asked if he could speak to the store as I was still currently outside, I passed thr phone to Sam ( who's badge said he was the manager) he took my phone and went outside. He came back and had hung up the phone and said that there was nothing he was able to do although the stock was still physically in the store he had allocated it to other customers so there was nothing he was willing to do.
I called back and spoke to someone else who went through everything again and asked me to check k the name of the manager, who it seems is actually a lady called Emma who had gone home, so they had no.idea why Sam was wearing the badge, the said that they were disgusted and that thisnshould never have happened but they were unable to anything other than issue the refund. I am really disappointed I now have 2 grandchildren who are upset that they didn't get thier gifts, the entertainer used to be a great company with strong values but now seems to lack any, I understand that items can not be available but this is why I physically spoke to the store to confirm before either placed the click and collect order, but the way this has been handled is terrible. They had all of my contact details so they could have even messaged or called to say unfortunately the items aren't available which would have saved a unnecessary journey.

Ordered an item for click and collect. The Entertainer cancelled it the next day with no explanation or apology. I presume it was actually out of stock. Complained using on-line form about the poor communication and three minutes later got a response - presumably AI - which said sorry for the lack of an explanation. Well that explains everything then...! Happy to take my money and not fulfill my order but can't be bothered with basic common courtesy. Won't be going back.

Tried to order an item for delivery to Northern Ireland & it wouldn't complete.

Contacted customer service & was told "We sincerely apologise for the inconvenience caused by the delivery restrictions. Currently, we only ship to UK addresses, which unfortunately excludes Northern Ireland at this time."

I contacted through phone & they confirmed above.

I contacted via x & was told they did deliver to Northern Ireland.

In the end was much easier to order from another retailer. Ended up being cheaper and much quicker too

Placed an order online and had confirmation and the funds went. Turns out the order never went through. Tried to resolve on the chat function but constantly timed out because the agent was so slow to respond. After 5 attempts I managed to come to some kind of resolution. Really poor experience all round.

Can't fault this place ever. Always happy to help. Laeeqah from customer service helped me with a return (due to two orders of same thing) it was very quick and easy. Lovely to speak with. Polite and made me feel at ease.

Parcel came next day, good quality, value for money, excellent service

Although I didn’t receive my parcel due to an issue with the delivery company, the customer service was very efficient. Sadiqa Manan was very polite and sorted my issue promptly.

Laeeqah dealt with my request promptly and updated me for what was happening next, thanks.

Thank you so much sharnee

My order never went through but payment was taken so got in contact and got help from Refiloe was very helpful and polite and got the issue sorted out great customer service.

Customer service team dealt with my inquiry very quickly

Customer service is rubbish. I ordered 2 items. Only 1 turned up. Had to send proof of this to which I did. Kept requesting a replacement, to which they kept closing my email tickets. Honestly they have made the process so slow and unprofessional. They were happy to close the ticket and let me be without my item and a refund until I kicked up more fuss.

So much hassle.

Really wish I hadn’t bothered

Wrong item sent. I ordered a play house and the parcel is too big for the house. Phoned customer service to request for 1) the wrong item to be collected, and 2) the right item to be sent in parallel. Customer service agreed but was so slow. 3 days later and still no action taken other than “ticket raised”. Disappointing and not sure I’d order again in the future.

Ordered something without the knowledge that it was out of stock, with no idea when or even if it will be back in stock.
Will not be buying from them again and will be looking to take it further.

Fabulous customer service by Kyle.
I had an error on my order and within a few minutes he had sorted the problem.

I had an issue with a refund from a product i ordered. I contacted cusomter service and spoke to Sharnee. She was excellent and sorting my issues out and providing me my refund promptly. Great service.

Do not buy anything online from The Entertainer.

My order was never dispatched and I have spent almost a week trying to get a refund. It's 10 days since I placed the order and I still only have a partial refund.

The humans you speak to on the phone do not action anything or get back to you despite promising to.

The online form opens a ticket that is then handled by multiple different people who do not immediately solve the issue.

I don't understand how they function as a business, they are an absolute shambles. Just go to Smyths instead where the customer service is amazing!