I have ordered from Vanilla Valley a few times and always had a good experience. This time I received an email to say one of my items was out of stock. They followed this with a phone call to check I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Have used vanilla valley always received good service and the usually have the products I need in store. I received goods in a quick timeframe perfect for finishing the cake on time
THE best prices for quality cupcake boxes. My wife recently tasked me with finding cupcake boxes in bulk that she could use for her small catering business. Through a lot of searching I found The Van... Toon meer
Bedrijf heeft geantwoord
Everything was easy to find on the website and they let me know straight away when something was out of stock and the refund was immediate. All the items were as they looked in the picture and as desc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Taartdecoratiebenodigdheden winkel
- Bakkersmateriaal
- Bakkerijbenodigdheden winkel
- Knutselwinkel
- Hobbywinkel
- Kookwinkel
Geschreven door het bedrijf
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Geschreven door het bedrijf
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contactgegevens
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Verenigd Koninkrijk
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Uitstekend
13K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered sugar paste and gel…
I ordered sugar paste and gel colouring. Both excellent products which were delivered relatively quickly. Will use this company again
26 juni 2026
Antwoord van The Vanilla Valley
Hello Jennifer,
I am so pleased to hear that your order arrived on time, and that you are happy with the products. Thank you for your review 😊
Great quality
Great quality, reasonable prices, fast delivery! Would definitely recommend!
11 maart 2026
Antwoord van The Vanilla Valley
Hello Denitsa,
Thank you for your review 😊 We're so pleased to hear you had a great experience with us. It's wonderful to know you were happy with your order, and your recommendation really means a lot to our team.
Quick delivery and good quality products
25 juni 2026
Antwoord van The Vanilla Valley
Hello Wendy,
Thank you for your review😊 We're delighted to hear that you were pleased with the quick delivery and the quality of our products.
Antwoord van The Vanilla Valley
Hello Regina,
We’re so pleased to hear that your order arrived on time and that the product was well packaged and in perfect condition. Thank you for your review 😊
Antwoord van The Vanilla Valley
Hello Karen,
We're really pleased to hear that you found our team helpful and that you were happy with the advice provided on your items. Thank you for your review 😊
Antwoord van The Vanilla Valley
Hello Jessica,
We're so pleased to hear that you're happy with the quality of our boards and that you found them to be great value. Thank you for your review 😊
I use this company regularly and their…
I use this company regularly and their products are always great! Delivery is super fast, too. Highly recommend
25 juni 2026
Antwoord van The Vanilla Valley
Hello Sarah,
We're delighted to hear that you're consistently happy with both our products and our delivery service. Thank you so much for your recommendation and review 😊
All the items in the parcel were very…
All the items in the parcel were very well packaged and arrived quickly. I found all the products that I needed for my upcoming cake/cookie orders.
24 juni 2026
Antwoord van The Vanilla Valley
Hello Julie,
We're delighted to hear that your order arrived quickly and was well packaged. It's great to know you found everything you needed for your upcoming cake and cookie orders. Thank you so much for your review 😊
Antwoord van The Vanilla Valley
Thank you for your kind review! We're delighted to hear you were happy with the quality of your order and our swift delivery.
Great All Round
Great product range. Quick order fulfillment and delivery. Excellent customer service.
28 mei 2026
Antwoord van The Vanilla Valley
Thank you for your fantastic feedback! We're delighted to hear you enjoyed our product range, fast order fulfillment and delivery, and excellent customer service
Ordering was easy and everything was…
Ordering was easy and everything was delivered quickly.
24 juni 2026
Antwoord van The Vanilla Valley
Hello,
We're delighted to hear that you found the ordering process easy and that your order was delivered quickly. Thank you for your review 😊
Antwoord van The Vanilla Valley
Hello Linda,
We're delighted to hear you were happy with our prices and that your order arrived well packed. Thank you so much for your review 😊
Haven't recieved my order
23 juni 2026
Antwoord van The Vanilla Valley
Hello Donna,
Thank you for your review.
Having looked into your order, I can see that we haven't received any contact from you regarding this issue. According to the tracking information, your order was delivered on 27/06/2026.
A member of our Customer Service team will be in touch shortly to provide you with the proof of delivery and assist you further if needed.
As discussed via email, your order has been delivered to the address you entered at the check out which is your old address.
Antwoord van The Vanilla Valley
Hello,
We're delighted to hear you've received the excellent service you've come to expect. Thank you for your lovely review and custom 😊
Can't recommend enough!
Fast delivery and super lovely product. I have never worked with fondant/sugar paste before and it was a breeze thanks to this company, even amidst the crippling heatwave! 10/10 would recommend and will be coming back if I tackle baking again!
15 juni 2026
Antwoord van The Vanilla Valley
Hello Gracie,
We're delighted to hear your order arrived quickly and that you loved the product. It's wonderful to know your first experience working with fondant was such a success, especially during the heatwave. Thank you for your review and custom 😊
Lovely sprinkles
23 juni 2026
Antwoord van The Vanilla Valley
Hello Helen,
We are so pleased to hear that you are happy with the sprinkles. Thank you for your review 😊
Antwoord van The Vanilla Valley
Hello Mary,
We're sorry to hear you're disappointed with your order. We can't see that you've contacted our customer service team about this issue, so we haven't had the opportunity to investigate or help resolve it.
Looking at your order, we can see that you purchased a clear stand. From your description, it may be that the protective film has not been fully removed, which can make the stand appear cloudy or the wrong colour.
A member of our customer service team will be in touch shortly to request some photos of the stand so we can investigate further and work towards a suitable resolution. We look forward to hearing from you and resolving this as quickly as possible.
Ordered large 30” x 18” cake board…
Ordered large 30” x 18” cake board which arrived with two crushed corners.
22 juni 2026
Antwoord van The Vanilla Valley
Hello,
Thank you for your review. We are sorry to hear that you have received a damaged item. I can see we have had no contact from yourself regarding the damaged item. A member of our customer service team will be in touch to resolve.
Great value
Great value, excellent service, fast delivery and will definitely use this business again.
22 juni 2026
Antwoord van The Vanilla Valley
Hello Susan,
We're delighted to hear you were happy with the value, service, and fast delivery. Your kind words mean a lot to our team, and we're thrilled to know you'll be using us again. Thank you for your review 😊
Quick n easy service😊
22 juni 2026
Antwoord van The Vanilla Valley
Hello,
We are so pleased that you are happy with the service. Thank you for your review 😊
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