I have ordered from Vanilla Valley a few times and always had a good experience. This time I received an email to say one of my items was out of stock. They followed this with a phone call to check I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
THE best prices for quality cupcake boxes. My wife recently tasked me with finding cupcake boxes in bulk that she could use for her small catering business. Through a lot of searching I found The Van... Toon meer
Bedrijf heeft geantwoord
Everything was easy to find on the website and they let me know straight away when something was out of stock and the refund was immediate. All the items were as they looked in the picture and as desc... Toon meer
Bedrijf heeft geantwoord
Fantastic staff everyone is so helpful and if your stuck on how to do something on a cake 9/10 someone there will be able to give you advice x A++++++
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Taartdecoratiebenodigdheden winkel
- Bakkersmateriaal
- Bakkerijbenodigdheden winkel
- Knutselwinkel
- Hobbywinkel
- Kookwinkel
Geschreven door het bedrijf
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Geschreven door het bedrijf
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contactgegevens
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Verenigd Koninkrijk
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Uitstekend
13K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First Class Service.
Everything that I required to make my cake was in stock and it arrived very quickly.
7 juli 2026
Antwoord van The Vanilla Valley
Hello Elaine,
We're delighted to hear that you found everything you needed for your cake and that your order arrived so quickly. Thank you for your review😊
Amazing customer service
Had to cancel an order as the items ordered weren’t needed anymore. Just one phone call and everything was sorted! Highly recommend!
6 juli 2026
Antwoord van The Vanilla Valley
Hello,
Thank you for your review 😊 We're pleased to hear that we were able to resolve your cancellation quickly and easily. We really appreciate your recommendation.
Easy to order
Easy to order, delivered on time and pro cut exactly as described online. Will definitely buy from here in the future
6 juli 2026
Antwoord van The Vanilla Valley
Hello,
Thank you so much for your review 😊 We're delighted to hear you found the ordering process easy and that your order arrived on time exactly as described.
Thank you perfect .great service .
6 juli 2026
Antwoord van The Vanilla Valley
Hello Sue,
We're so pleased to hear everything was perfect and that you were happy with the service. Thank you for your review 😊
Sorry but the product was not what I…
Sorry but the product was not what I expected a lot smaller and some were crushed.
6 juli 2026
Antwoord van The Vanilla Valley
Hello Sandra,
We're sorry to hear that your order wasn't as expected.
We haven't received any contact from you regarding the damaged items, but we'd like the opportunity to put this right. A member of our Customer Service team will be in touch via email shortly to request some photos of the damaged items so we can investigate and work towards a resolution.
We appreciate your feedback and hope to resolve this for you as quickly as possible.
Delivery took far too long
Delivery took far too long. The boards did not arrive in time for my daughters birthday.
4 juli 2026
Antwoord van The Vanilla Valley
Hello Lucy,
Thank you for your feedback. We're very sorry to hear that your order didn't arrive in time for your daughter's birthday.
We can see that your order was placed using our standard delivery service, which has an estimated delivery time of 3–5 working days. Unfortunately, there was a delay with the courier, and your parcel wasn't delivered until the sixth working day.
We understand how disappointing this must have been, especially for such an important occasion. We have passed your feedback on to the courier, as this delay fell below the level of service we expect.
We sincerely apologise for the inconvenience caused and appreciate you taking the time to share your experience.
Really fast delivery
Really fast delivery. Excellent customer service. Top quality products!
5 juli 2026
Antwoord van The Vanilla Valley
Hello Claire,
We’re delighted to hear you were pleased with our delivery, customer service, and the quality of our products. Your kind words mean a great deal to our team. Thank you for your review 😊
Antwoord van The Vanilla Valley
Hello Graham and Nicola,
We’re pleased to hear your order arrived quickly and was packaged securely. Thank you for your review 😊
The knife is great
The knife is great. I am leaving 1 star as you need to address your courier. He left a 14inch bladed knife on my doorstep for anyone to pick up !
I thought proof of age was required !!
4 juli 2026
Antwoord van The Vanilla Valley
Hello Valerie,
Thank you for your feedback. We're pleased to hear that you're happy with the knife, but we're very sorry to hear about your delivery experience.
We take age verification and responsible delivery very seriously, and what you've described is not the level of service we expect from our courier. We will raise this with the courier company to investigate why the parcel was left unattended rather than the appropriate delivery procedure being followed.
We appreciate you bringing this to our attention, as it helps us address issues like this.
Easy to order
Easy to order, good value for money, very well packaged, and delivery was really quick
4 juli 2026
Antwoord van The Vanilla Valley
Hello Christine,
Thank you for your review 😊 We’re delighted to hear that you had a great experience ordering with us and that your parcel arrived quickly and safely packaged.
Quality products
Quality products , quick delivery and reasonable prices. They usually have everything you need for cake decorating
2 juli 2026
Antwoord van The Vanilla Valley
Hello Alison,
We’re so pleased to hear that you’re happy with your experience shopping with us. It’s great to know that our range of cake decorating supplies has everything you need, and we really appreciate your continued support. Thank you for your review 😊
Antwoord van The Vanilla Valley
Hello Utheshankar,
Thank you for your review 😊we are so please you are happy with the products and packaging.
Antwoord van The Vanilla Valley
Hello Jen,
We are thrilled that you are happy with our service. Thank you so much for your review 😊
Great service fab products
Ordered after closing hours and selected standard delivery so was expecting it to arrive around the end of the week, however I received the parcel just a couple of days later and all was really well packaged thanks so much great service highly recommended
3 juli 2026
Antwoord van The Vanilla Valley
Hello Beverley,
Thank you for your lovely review 😊 We’re delighted to hear your order arrived sooner than expected and that everything was well packaged. We really appreciate your kind words and recommendation.
Lovely macaron stands
My order of macaron stands arrived quickly and were well packaged. The items are of good quality and just as the photo of them showed. They will look beautiful filled with macarons and flowers for my daughter’s baby shower 🥰
Very happy and would recommend this company.
7 juni 2026
Antwoord van The Vanilla Valley
Hello Debbie,
We’re so pleased to hear you’re happy with your macaron stands and that they arrived quickly and safely. We hope they look beautiful at your daughter’s baby shower and make a lovely display. Thank you so much for your review 😊
Always shop from vanilla valley
Always shop from vanilla valley, they have an excellent selection of baking goods at very reasonable prices good delivery time also , thank you guys
2 juli 2026
Antwoord van The Vanilla Valley
Hello Angela,
We really appreciate your continued support and are delighted to hear that you enjoy our selection of baking supplies, competitive prices, and delivery service. Thank you for your review 😊
The service was good and I got my order…
The service was good and I got my order on time and everything was intact.
29 juni 2026
Antwoord van The Vanilla Valley
Thank you for your feedback! We're glad to hear that your order arrived on time, everything was intact, and you were happy with the service.
Always has a great experience when…
Always has a great experience when shopping with you.
Thank you
29 juni 2026
Antwoord van The Vanilla Valley
Thank you so much for your kind review! We're delighted to hear you always have a great experience shopping with us
Antwoord van The Vanilla Valley
Thank you so much for your lovely review! We're thrilled to hear you're always happy with the quality of our products for your bakes. We can't wait to see your creations—thanks for sharing your Instagram, @bakestagram! Happy baking
Thank you for the products they were…
Thank you for the products they were all reasonably priced and the delivery was just on time. Very good experience and i will be ordering again soon 🙂
1 juli 2026
Antwoord van The Vanilla Valley
Thank you so much for your wonderful review! We're delighted to hear that you were happy with our prices and that your order arrived right on time. It's great to know you had a positive experience with us.
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