Joined this union with an existing problem with my employer. The union said they can help however, no help given. I tried expressing my frustration with them but all they kept saying I am here to hel... Toon meer
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This union has been helpful and made sure my rights were protected. I was suspended as a retaliation. In trying to set it out, they also inquired about other rights about holiday pay and found out the... Toon meer
Bedrijf heeft geantwoord
I had an issue at work, which proved extremely stressful to me and i was cocerned about my prospects and what would happen in the future. But it all seems to have turned around for the best and i just... Toon meer
Bedrijf heeft geantwoord
Finally all has been resolved. Just be careful when signing up as there is currently no monthly subscription, only yearly. Also there is no way to make direct contact and when sending a general query... Toon meer
Bedrijf heeft geantwoord
3,5
Gemiddeld
88 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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good advice
The workers Union helped me with a grievance at work. Great advice from them and there legal team helped me get an amicable conclusion.
2 september 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
Thank you Dennis for your feedback and for being such a valuable member. We will share your comments with our legal department.
After writing a review about the…
After writing a review about the workers union stealing my money and making no contact. He had the cheek to contact me to ask why I left a bad review. Where was the phone calls and emails when I was asking for my money back. Attitude on the phone was passive aggressive. Said I would only get my money back if I removed the bad review. He has now contacted trust pilot to ask them to flag me. I will be leaving a bad review every day until my money is returned. Have a good day
1 september 2021
Review zonder uitnodiging
AAA+++ Service
Spoke to Charles and he called me within a hour of my initial enquiry. Really helped me would deffo recommend The Workers Union.
24 augustus 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
Thank you so much for your valuable feedback. We really appreciate your sentiment and will share this with the operator.
Really helpful
Really helpful, quickly solved issue I had, response time was faultless
11 augustus 2021
Antwoord van www.theworkersunion.com
We are truly grateful to you for choosing us as your union Paul and for giving us the opportunity to assist you. Thank you for taking the time to leave this wonderful review.
Very quick to respond
Very quick to respond, helpful and sympathetic to my situation.
11 augustus 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
Thank you Kerry so much for your feedback and for being a valuable member. Its always nice to share such comments with the rest of the team.
They were unable to offer advice when I…
They were unable to offer advice when I needed them and then renewed my membership without notice...
11 augustus 2021
Antwoord van www.theworkersunion.com
We are sorry we couldn't help you Yolanda. We must try harder to accommodate everyone's needs. Please accept our sincere apologies.
Being part of a union means that when…
Being part of a union means that when you really need them they should be there. However, it took 6 days for them to respond to my dashboard enquiry regarding a disciplinary meeting.
Then when I ask for representation at my appeal meeting I was advised it was not procedure. This is why you join so that there is someone there within helping you fight and understand what is happening.
Charles was amazing. However when I asked for someone to be with me I was advised that was not possible. However the delay is responding to my dashboard enquiry meant I only recieved advise after the meeting had already happened.
I would recommend Charles to anyone. He did give good advice. However when I needed someone to be with me this was not possible.
10 augustus 2021
Antwoord van www.theworkersunion.com
Sorry Candida Kennedy-Reid you commented on how efficient we were. You even applied for a job at the union! Have we missed something here. Maybe you can help?
Senior management take these issues really seriously and after reviewing your file and logs Charles was more than helpful and extremely professional at every stage. At no point did you show concern. You also benefitted from specialist solicitor legal advice on the 14 Jul 2021 13:54:42 (48 minutes) Advice which you did not follow.
We need to understand where we have gone wrong and why you would make such a statement given that support was continuous, professional and courteous.
Number Of Calls x10
1 You Registered on the 09 Feb 2021 14:15:39
2 Call 09 Feb 2021 (33 mins)
3 Call 25 Mar 2021 (45 mins)
4 Call 02 Jul 2021 (26 mins)
5 Call 05 Jul 2021 (21 mins)
6 Call 06 Jul 2021 (11 mins)
7 Call 07 Jul 2021 (42 mins)
8 Call 08 Jul 2021 (17mins)
9 Specialist solicitor legal advice on the 14 Jul 2021 13:54:42 (48 minutes)
10 Call 10 Aug 2021 (38mins)
Number of Emails sent x10
1 10 Feb 2021 10:35:45
2 10 Feb 2021 10:35:55
3 19 Feb 2021 10:38:04
4 19 Feb 2021 10:38:27
5 25 Mar 2021 10:07:29
6 05 Jul 2021 10:01:45
7 06 Jul 2021 09:18:19
8 06 Jul 2021 09:20:07
9 14 Jul 2021 12:49:39
10 19 Jul 2021 13:04:17
Antwoord van www.theworkersunion.com
Hi Gary, thank you for being such a valued member and thanks for getting back to us. After checking with the operator in question (logs) at the time he believed that as a HGV driver for a large glass company you required expert legal advice to a serious and complex matter. We do however thank you for your important feedback. We will of course need to try harder. Thanks again.
I've been trying to get a refund for a…
Couldn't ever speak to anyone and was made to change my original review to secure my refund!
10 augustus 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
We must thank you David for highlighting our shortcomings. No excuses here, we appreciate the opportunity you have given us.
Communication difficulty resolved.
After having an initial problem resolving a dispute over an auto renewal payment, I was contacted by a member of customer service staff by telephone and offered a full refund. The representative apologised for a breakdown in communication and was eager to hear of the difficulties I had using their website in order that they could avoid the situation recurring.
10 augustus 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
Dear Mr Gordon. Thank you so much for giving us the opportunity to rectify any mistakes that were made. We really do appreciate your feedback as this does help with our training protocols.
Not great
Joined this union by accident while in a difficult mental state - Google took me to the wrong website. Sent them messages explaining what had happened and asking to cancel/get a refund. However it took a long time to get a response although they have now promised me a full refund.
30 juli 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
We appreciate your valuable feedback James. We strive to offer the very best service to all our members. Our website appears on Google, Bing and most other search engines. We appreciate you joined us by accident and for any confusion which arose. Thank you very much for your understanding. We must try much harder and your feedback will assist us in achieving this.
Excellent customer service by Anthony
The Workers Union have been really helpful especially Anthony. He resolved all my issues immediately.
27 juli 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
We thank you so much Laxmi for such wonderful feedback. Really appreciated.
Hi workers union,
Have used them in the past when was having concerns about getting made redundant,
Very helpful and professional,
And at a time when you need the right advice , there right on the Mark.
23 juli 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
Thank you Berron. We will look into this immediately and hopefully provide a solution.
I was very worried about my position at…
I was very worried about my position at work, but the adviser from the union restored faith and made sure that am not worried a single bit, very good experience
9 juli 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
We appreciate your comments Mr Naji. Thank you.
Happy so far
I phoned this union regarding what would happen if my employer tried to mandate the jab and the lady on the phone (who was very friendly) assured me they would fight my corner. later that night I joined this union, I have a good feeling they will be worth having on my side.
7 juli 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
Thank you Mr Walpert.
Very helpful
Having left a message on my members dashboard I was contacted in less than 5 minutes. The gentleman was very helpful and explained everything clearly and concisely.
6 juli 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
Its always a pleasure to deal with with you Neil, as a valued member your feedback is very much appreciated and will be shared with the whole team. Thank you.
I spoke to Charles who helped a lot…
I spoke to Charles who helped a lot with my query
29 juni 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
We thank you so much for taking the time to provide us with your valuable feedback Christina. We really appreciate it.
Charles was very helpful and…
Charles was very helpful and professional. He gave me advice what I was looking for.
25 juni 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
Glad to of been of service Marzena.
Terrible service no contact number to…
Terrible service no contact number to speak to anyone just computer links, take your money straight away and I cancelled within 14 days(due to other reviews) and they only refund a percentage not the full amount. Avoid this union totally wrong in all ways and of no use at all.
8 juni 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
Our services are provided to all members on the same basis. There is no cherry picking or que jumping. This sometimes may not suite everybody and we understand this from your valuable feedback. We must try harder.
Quick call back
26 mei 2021
Review zonder uitnodiging
Antwoord van www.theworkersunion.com
What could we have done better to achieve five stars Chris. We strive to bring the very best to our members. Thanks for your feedback (must do better)
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