Placed an order for a Dewalt lawnmower, was sent confirmation email station I would receive my order on 3rd April. Item has still not been delivered. Ive sent several emails asking for update but been... Toon meer
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Ordered and paid for Dewalt mower £179.95 on 27 March 2026 but not received anything .Do not order from Toolbox because you will not receive the goods
Failed, incomplete order. Do Not use these guys online on eBay. Will walk away from your problem. Have absolutely no idea of customer service and sherked all their responsibly. Shameful. Then that's... Toon meer
Ordered a Nilfisk extension tube, confirmed in order receipt email. Later received a despatch email telling me they're sending me a padlock instead, tried to find phone number to ask them to sort thei... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Power Tools & Hand Tools From DeWalt, Bosch, Makita and all the leading brands
Contactgegevens
WR11 1GS, Evesham, Verenigd Koninkrijk
- 01386768498
- customerservices@toolbox.co.uk
- www.toolbox.co.uk
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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Managed to mess up first order
Ordered a Nilfisk extension tube, confirmed in order receipt email. Later received a despatch email telling me they're sending me a padlock instead, tried to find phone number to ask them to sort their mess out but there isn't on on their site!
Competitive price, but very unsatisfactory level of service.
Good price, however...first they tried to deliver the item on the wrong day; we experienced problems when trying to reschedule. The item arrived with a damaged part and a few bits missing. I reported this straight away on 16th July. To date (6th Sept) I have only received one of the missing items. They sent a replacement for the damaged part but this was in far worse condition than the original. I contact them regularly for an update but, after almost TWO MONTHS of waiting, I am still being told by their Customer Services Manager that the matter is in hand, however they "are experiencing a large volume of email enquiries". For info, this is with a £250 item.
Very pleased with the service, the delivery, the price and the products.
There was a slight delay with the availability of the products I bought, but I was promptly informed of this and given the possibility to cancel my order, which I did not. They kept me informed by email at all stages and provided me with tracking information about the parcel. All went very smoothly.
A Toolbox full of pleasant suprises!
Good products, great service, and fantastic prices - and no, I don't work for them.
Great Value
It arrived on time, keen price and good service - it works, Will buy here again
Quick, efficient and straightforward
Easy purchase and quick delivery, with entirely reasonable terms for refunds and returns.
excellent service
prompt efficient and excellent service. would definitely recommend; my BBQ arrived within 2 days (to Northern Ireland). Excellent value for money.
Good tools, good prices
Tools as described, good quality, well packed.
Excellent delivery and packing
Item as ordered, complies with the description on the website.Delivery was before the scheduled timeframe and the items were well packed
Some catchy headline that will make you want to read this....
... only to find it's a boring "they did what it says on the tin" comment.
Decent service and speed. Expecting a pain in the arse delivery from one of those couriers that didn't have the sense to leave a parcel with the neighbours when the first delivery failed, but was thankfully proved wrong. Much appreciated that I didn't have to give my Saturday morning up to collect this.
Good service & communication
Good website with clear information. Good personal communication during query on product availabilty. Delivery & charging procedure excellent.
Fast service and good value
This item is perfect for the job and has probably paid for itself already. Efficient, professional service from Toolbox.
clear price, accurate description
Easy to use website. Provides clear information. Swift payment and delivery process
GREAT SERVICE, SUPER FAST DELIVERY !
ITEMS AS ORDERED. ONE DAMAGED IN TRANSIT. MAIL SENT, REPLY IN LESS THEN 24HRS. NEW EXCHANGE ITEM SENT & DAMAGED ONE COLLECT AT THE SAME TIME. PERFECT CUSTOMER SERVICE.
PRICE OF ITEMS BROUGHT WAS BEST DEAL ON THE NET.
THE ONLY ITEM I DID NOT ORDER FROM TOOLBOX AS FOUND CHEAPER, TURNED OUT TO BE A NIGHTMARE.
FIRST CLASS SERVICE, KEEP UP THE GOOD WORK :-)
excellent
delivery was very quick and the sawhorse excellent and fairly easy to assemble
Sharp grass shears
Spent more than I would want, but shears from cheap outlets usually fail and give me blisters. The Draper shears are a better handle to use, more comfortable. Plastic mounting could be stronger.
Excellent product and very good service
I recently purchased a 5kw wood burning stove from toolbox.co.uk. The service was excellent with the product delivered promptly.
I would recommend purchases from toolbox and wouold use them again :)
Simply the best
The set of wood carving chisels ibought from Toolbox are just the job,excellent product and service.Thank you all at Toolbox.com.Fred Pomeroy
would definitely use again
Very good customer service and delivered as promised. Only negative was that saturday delivery wasn't offerred.
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