Placed an order for a Dewalt lawnmower, was sent confirmation email station I would receive my order on 3rd April. Item has still not been delivered. Ive sent several emails asking for update but been... Toon meer
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Ordered and paid for Dewalt mower £179.95 on 27 March 2026 but not received anything .Do not order from Toolbox because you will not receive the goods
Failed, incomplete order. Do Not use these guys online on eBay. Will walk away from your problem. Have absolutely no idea of customer service and sherked all their responsibly. Shameful. Then that's... Toon meer
Ordered a Nilfisk extension tube, confirmed in order receipt email. Later received a despatch email telling me they're sending me a padlock instead, tried to find phone number to ask them to sort thei... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Power Tools & Hand Tools From DeWalt, Bosch, Makita and all the leading brands
Contactgegevens
WR11 1GS, Evesham, Verenigd Koninkrijk
- 01386768498
- customerservices@toolbox.co.uk
- www.toolbox.co.uk
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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Hot House inset log burner
Fantastic value for a great quality good looking log burner. Highly recommended.
Prompt, efficient and acurate
I was pleased with the speed and efficiency I was able to order a product and receive the correct item.
FIRST CLASS ALL ROUND
SPEEDY DELIVERY, STRESS FREE ORDERING, GREAT PRICES
Good service but it might have been cheaper elsewhere
Bought a Draper Multi tool kit without shopping around as I had been a previous customer and been pleased with pricing. Checked afterwards to find that I could have bought the identical item considerably cheaper elsewhere - whether the service and delivery speed would have been as good is another question.
faultless
Good communication, with email at each stage of the transaction. Prompt delivery.
Would recommend.
What more could you ask for...
Goods arrived intact, on time and at a good price. What more can anybody expect? Astonishing levels of follow-up.
Wrong item delivered and poor customer service
I wouldn't recommend ordering from this company based on my experience with them. I ordered a garden furniture set about a month ago that was showing as in stock on the website but I later received an email to say it was actually not in stock and that there would be a two-week wait. And when the furniture was finally delivered it was completely the wrong set.
Customer services were very slow to respond to my email messages (you can't reach them via phone) and were pretty unhelpful when they did respond. They did not really explain why the wrong set had been delivered, other than to say the right set was not in stock so they'd decided to send me something else!
After nearly two weeks and many repeated requests that they pick it up, they finally collected the wrong garden furniture set. However, a month on from my original order, I am nearly £250 the poorer and there's still no sign of the right set being delivered...
Toolbox rocks
Bought a great set of woodworking tools to whittle away the hours carving stuff (mainly wood) I'm sure they have the equivalent in stonemasonry should I get enthused.
Utterly Useless DO NOT ORDER FROM THESE
Ordered an HT Lead rRemoval Tool. 5 days later still no sign of it. Emailed toolbox in the vain hope of some action. (In the meantime I managed to find one somewhere else). Received an email telling me item would be in stock in a further 4 days. Informed Toolbox that I no longer needed item and required a refund. No response. 5 days later I received an email telling me my order was processing. Emailed them again to tell them not to send it as it was no longer needed. Each time I emailed I received an email stating "My team work flat out to respond to all enquiries as quickly as possible. If your enquiry is not answered within the next two hours you will be sent a status update email telling you where you are in the queue. You will continue to be updated every two hours (during working time) until your enquiry is dealt with. The vast majority of emails get replies in less than 8 working hours and I am always pushing to reduce this time as much as possible."
I have received NOT ONE SINGLE RESPONSE from these CRETINS. I heartily recommend NOT USING THEIR SERVICES.
THIS SHOULD BE IN BOLD AND 34 POINT TEXT - THEY. DO. NOT. DESERVE. ONE. STAR.
The wrong item delivered
I went online to order 1 Wild Cat 1 Watt LED Focusing Torch 1x AAA - CAT102 £9.60 (I have pasted in this description from my online order confirmation). What was delivered was the 3xAAA battery version, which was much larger than I wanted (I'm trying to replace an existing Wild Cat 1 Watt LED Focusing Torch 1x AAA which no longer functions well, and which I purchased elsewhere online a long time ago). I e-mailed Customer Service to tell them of the mistake, but they stated that the order which they received was for the 3xAAA version, and that as far as they were concerned the correct item was despatched. I said that this was very odd, and that I wished to return the item, unopened, and to receive a refund. I followed the procedure of which they advised me by e-mail, and I duly posted this on 22 Aug, with proof of postage. As of 11 Sep it still has not been received by Toolbox, as told to me by Customer Service. All together, it has been a rather unsatisfactory experience.
price right, fine quality products, excellent service
Most stuff I needed available.
Good choice of stuff.
Need a place/facilities to look at and try things.
'Shear' Delight
Effortless purchase, great price, great product and prompt delivery, thank you toolbox,will definately use you again...er dont suppose you could offer to cut the hedge as well? .....please!
did what they said
goods ordered, competitive price, excellent tracking, received as described promptly and when they said.
excellent service
Excellent service and communication, plus the best price on line for this staple gun.
Prompt delivery and a good price
Iten just as described, prompt delivery and a good price.
the highest quality service
Every thin from ordering through dispatch and then the receipt of the goods was to the highest quality and service,
Perfect service as ever
The best price and excellent service as usual.
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