My recent experience has been disappointing. I ordered shoes and followed the size guidelines, but they were still the wrong size. I requested an exchange over a week ago and haven’t received any emai... Toon meer
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Absolute scam company. Order some boots ovef a month ago. No tracking updates and every email and message I have sent has been ignored. Do not buy from this company
Bedrijf heeft geantwoord
one of the best alt stores out there! excellent customer service, Mel is such an awesome woman! amazing selection of alt and witchy products super fast delivery, secure packaging, im normally hes... Toon meer
Absolutely wonderful team, with amazing communication. My last order was placed while they were dealing with floods and Mel kept us all up to date through email on what was happening and shipping time... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The BEST online alternative fashion boutique in Australia! We stock the best range of handpicked alt awesomeness you will find. Gothic clothing is our specialty along with Witchcraft supplies, cauldrons, herbs and witch kits. Our own brand of skincare and bodywashes. Witchy and edgy and dark all the way. Clothing, makeup, hair products, shoes, boots, homewares and accessories for those who live outside the box and wanna make a statement. We carry tons of great designers and brands - Demonia, Current Mood, Arctic Fox, Killstar, Disturbia, Dreaming of Falling, Sourpuss, Restyle, Lime Crime, Sugarpill, Too Fast, Punk Rave, Manic Panic, Pleaser, and tons more. We seek out smaller independent designers to bring you guys the very best bleeding edge alternative fashion items. You will see new brands and designs here first!
Contactgegevens
2/63-69 Meakin Rd, 4131, Meadowbrook, Australië
- 1300 033 670
- support@tragicbeautiful.com
- www.tragicbeautiful.com
2,7
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76 reviews
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perfect in every way
Anytime I have ordered from Tragic Beautiful my order has arrived quickly, well packed and in perfect condition. The service is amazing! The TB staff are fantastic, friendly and obviously love their customers. Thank you!
31 maart 2022
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Antwoord van Tragic Beautiful
Thank you so much. We genuinely appreciate you ❤️
Amazing in every way
Amazing in every way! Great options, fast packaging, great customer service. I cannot wait to buy lots more in the future!
30 maart 2022
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Tragic is the Bomb!
The order was packed well, shipped quickly, arrived safely and in perfect condition. I was so happy with the whole process that I nearly spontaneously combusted when I opened it!!! Thank-you Mel and the team at Tragic HQ.
30 maart 2022
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Amazing
Tragic Beautiful is an amazing business. I absolutely adore shopping here. The staff are lovely and will always sort out any issues with lightning speed.
All the products are amazing quality! If you’re an alternative soul this is the place for you 🖤
30 maart 2022
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The team are always super helpful
The team are always super helpful, go the extra mile to ensure your delivery has a personal touch, and they love wearing the items they sell! I wish there was an actual store to shop in…… however I would be totally broke if there was 😂
30 maart 2022
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My Favourite Online Shop Ever
I asked a random girl who walked through my work where she got her boots and have been hooked ever since. This site is amazing and I recommend it to anyone who listens. my flatmate and I spend an ungodly (wink wink) amount of time and money here!
30 maart 2022
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Highly recommend tragic beautiful
Absolutely fabulous customer service, the people at tb work so hard and go the extra mile for customer satisfaction. They truly are a wonderful company and all their products are amazing quality! Love Love Love
30 maart 2022
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One of fave aussie retailers!!!
One of my very first purchases from TB was a pair of purple fluffy leg warmers. That’s how long I’ve been a customer….. and I can safely say that they go above and beyond for their customers. I returned an item ages ago and there was no issues. Communication is brilliant, open and honest. I just wish TB was located in Melbourne and not Queensland so I could do massive click and collects lol!! Great collection of items from various brands, definitely plus size inclusive.
30 maart 2022
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Tragic Perfect
I have been shopping at Tragic Beautiful for about 8 years, I have never had a bad experience. I shop online most of the time and their products always look the same as in the pictures. In store I find the staff to be friendly and fun. I love this store.
30 maart 2022
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Fast shipping - friendly CS
Fast shipping - friendly CS!
I asked for help regarding sizing and the CS team were super kind & helpful, my product was shipped quickly and arrived with a cute little post card. Can't wait to shop again :)
30 maart 2022
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Amazing team
Amazing team, amazing clothes. Such a great range, the staff are so helpful and friendly. I've brought from these guys several times and never been disappointed. Even the turn around for an exchange for size change was quick, easy and I was kept informed the entire time. Highly recommend.
11 maart 2022
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Amazing team and communication
Absolutely wonderful team, with amazing communication. My last order was placed while they were dealing with floods and Mel kept us all up to date through email on what was happening and shipping time frames. My previous orders have been shipped same day or next business day and are always packed so carefully
11 maart 2022
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Excellent service each time
Each order has been shipped so shortly after my order and they include little gifts if you're a VIP (which is free to join which is a nice bonus!). Each item is of extremely high quality for its price point and worth the money spent. The ladies are so kind and willing to help you with any inquiry you have! I really appreciate that they are also super ethical with their selection. Such a wonderful company that I look forward to purchasing from every time.
11 maart 2022
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Excellent service
As a slightly larger than life lady I absolutely adored the easy to follow style and size guides for each of the brands (killstar and restyle are my faves). I went and picked it up as I'm not a huge fan of delivery because I like to meet and talk to the customer service team and may I say they made my experience totally professional and kind to boot. I 100% reccomend!!!
24 februari 2022
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Best alternative store!
Wonderful customer service! I ordered shoes on pre order and a dress, but ended up needing to exchange for different sizes. They were incredibly helpful and quick in organising the exchange for me. Can't recommend them enough!!
23 februari 2022
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Truly horrible experience
Truly horrible experience. They have incorrect size guides listed for killstar items. I purchased a hoodie based on these guides. The hoodie I recieved is 40cm larger than advertised.
Upon complaining they said its because its oversized.
There are other companies in Australia selling the same things and they have way better customer service.
21 februari 2022
Review zonder uitnodiging
Antwoord van Tragic Beautiful
Hi Libby, As mentiond in our emails yesterday, we are very sorry you are not happy. The hoodie you purchased is advertised as an oversized hoodie, and you purchased by the size guide expecting it to be a much smaller fit. I completely understand you weren't happy that the size you purchased was too large. We do try to mitigate this happening with a clear description labelling it as 'oversized' and many pics showing the item where it is clearly a couple sizes larger on the model than usual.
We offered a range of solutions for you, trying to offer a gesture of goodwill by including paying all your return postage internationally, sending you the correct size at our cost, and holding the correct size for you until it came back if you didn't want to repurchase before the return arrived.
The only solution you would accept was keeping the hoodie that didn't fit plus getting another hoodie at almost half price. We do need to receive items back when they don't fit, and someone would have been very happy to receive that hoodie as there were none left in that size.
I feel like by offering to pay expensive return postage internationally, plus pay the cost of sending the correct sized hoodie to back you was a fair and generous offer in this scenario, and am sorry you are still not happy with this. In fact this does go above and beyond what any other online store would offer in a scenario where they were not in the wrong. Every business that stocks this item is using the same size chart, the same description of oversized to let people know it is loose fitting and larger than normal, and have the same or less leniant return policies than us.
If there is another option you can think of then please let me know and we can start again, and move forward to resolve this. Mel
Great website!
Great website!! Bought a pair of shoes from there and they came very quickly. All the way to Australia just a week after I bought them, PLUS I got them on pre-order! Highly recommend and the website is also compatible with Honey just in case you want to save money :)
20 oktober 2021
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The best shop for all your goth needs!
This shop is by far my absolute favorite, customer service are absolutely amazing, responsive, helpful and so kind! I've placed a few orders, never had any issues and always quick shipping and quality packaging! I can't recommend this amazing shop enough! They have an amazing range of stuff to choose from! Thank you TB team!
27 september 2021
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Bought 2 dresses from them
Bought 2 dresses from them, took a while to arrive but well worth the wait. Good quality beautiful stuff. Would highly recommend!
22 september 2021
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Honestly this store is #1 !
Honestly this store is #1 !! Its such a nice and easy website to use and they actually have an accurate sizing chart!!!
The shipping time is so quick! I will definitely be coming back! Im so happy to find an Australian shop to buy these from!
I love my shoes and my purse! I was a bit worried at first because Im not normally a big spender online buuuut it definitely worked out well !! Thank you so much 🥰🍄
14 september 2021
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