Trainz.com Reviews 

Item was well priced, and shipping from the US was not too expensive. It took a couple of weeks for the item to arrive, which I think is pretty good. Trainz provided tracking information.

The item arrived well packed, and in great condition, certainly in line with the grading provided by Trainz.

Shipping time is a joke. While I didn't pay for expedited shipping, I was under the impression from the website, that it was 3 days to my location. Ordered on May 23rd and as of today, June 6, it has left Lockport, IL, three hours away. I originally had a June 5 expected delivery date, now I don't even have that. They use Pitney Bowes instead of just going through USPS, FedEx or UPS.

I like their prices, but at this rate, if I get to use my throttle by Father's Day, I'll be surprised. Won't buy again from them.

I have purchased many parts from Trainz. Many times they shipped parts advertised as original Lionel and they were reproductions.
The latest I purchased 3 Lionel original boxes. They were graded as per TCA Standards VG very Good.
Yes there were water stains. One box had so much tape it was ridicules. Another box had water damage I had to rebuild the corner. That was not mentioned in the ad. Iris said it was graded as good. I told her to read the listing it was graded as VG very good and to stop protecting the incomputant graders they have at Trainz.
On another note their Private car club is a waste of money.

Ordered train track pieces and paid for expedited shipping. Customer service wouldn’t ship to my address and forced the shipment to go to Walgreens after delaying the shipment multiple days because they were too lazy to ship. Absolutely do not recommend them.,,,”Frankie” in customer service there to make your experience horrible!

They refuse to combine items to force me to pay multiple items. Very rude and racist with foreign customers. Stay away from them.

i buy a loco sound train used it was shell was broken and broken off coupler

Very poor customer service. Cancelled order, but they shipped anyway and did not refund shipping charges after their mistake. Do not recommend.

Placed an order for something they claimed to have but turned out they did not have it in stock. Instead of notifying me of this, they took an extended amount of time to ship. While they claimed 3 to 5 days to ship, they ended up taking 9. They charged $18 to ship Fedex, then chose the slowest method from Fedex that they could find. It ended up taking 11 days for what should have only been 4 to 5 days time. With this on top of the extended time they delayed shipping it out, it was 3 weeks before the order showed up. Unfortunately, I did not have 3 weeks and needed the items in a timely manner. I had to go elsewhere to find what I needed, and turned away the delivery. However, even with tracking showing clearly that the delivery was never made and it was on it's way back to sender, Trainz.com refuses to refund my money. I am having to file with PayPal and my bank in order to fight to get my money back. This is one of the worst online sales sites I have ever had to deal with. They clearly only want to take money and have blamed everyone else but themselves for their failure to not only be honest but also to treat a customer right. I will never order anything from this company again, and I would advise others to stay away from them as well, unless you just don't care when a company steals from you.