I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... Toon meer
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This is scam company. They have outright rejected my voucher, hidden in small T&C's, despite taking the whole amount upfront from me. Beware while using these guys for service.
Bedrijf heeft geantwoord
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... Toon meer
Bedrijf heeft geantwoord
Paul was really helpful in finding the holiday we required he made it straight forward and explained everything in detail. Really grateful for his help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Contactgegevens
19-21 Ack Lane East, SK7 2BE, Stockport, Verenigd Koninkrijk
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4,1
Goed
2K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Paul was very accommodating and quick…
Paul was very accommodating and quick to respond to our queries. Thanks for all your help !
10 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your lovely feedback Donna We’re delighted to hear that Paul was able to assist you and was quick to respond to your queries.
Booking was very easy
Booking was very easy. The inspire booking agent Paul Warrington was very helpful and friendly. He talked me through every step and made it a smooth process.
I did notice the price was a little more then the currently advertised Hoeseasons price available on line (£15 I think)
9 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Paul was so helpful and friendly, and that he made the booking process smooth and easy for you.
We also appreciate your feedback regarding the price difference. As a travel agent, our pricing can differ from the prices advertised directly by individual holiday providers, as we are unable to always access the exact same rates or offers available on their websites.
We’re pleased that Paul was able to guide you through the booking and provide you with a hassle-free experience. We’ll be sure to pass your kind comments on to him!
Thank you for choosing Inspire, and we hope you have a wonderful holiday.
Paul was so helpful from start to…
Paul was so helpful from start to finish dealing with my booking.
9 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your lovely review, We’re delighted to hear that Paul was so helpful from start to finish and made your booking experience a positive one.
Very helpful and friendly
PW2 was very helpful and answered any questions we had about our booking. He was very inclusive as my husband wanted to ask questions while I was making the booking. He took the time to answer his questions. Very friendly and very knowledgeable in his job.
8 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Hi Emma,
Thank you so much for your lovely review, We’re delighted to hear that Paul was able to answer all your questions and make the booking process a positive experience for you both.
It’s wonderful to know that he took the time to ensure your husband felt included and had the opportunity to ask any questions thanks again
Welcoming, friendly and a pleasure to deal with
I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chosen one wasn't available. A pleasure to deal with... thank you Paul! (PW2). As other people have commented, the prices are really high compared to other websites.
8 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you for taking the time to share your feedback. We’re pleased to hear that, despite experiencing some difficulties with the website and using your gift card, Paul was able to assist you and find a suitable alternative hotel.
We also appreciate your honest comments regarding our pricing. We understand how important it is to feel you’re getting good value for money, and your feedback is valuable to us as we continue to review and improve our service.
Thank you again for choosing us, and we hope you have a fantastic stay
Spoke with Paul (reference PW2) today…
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and Paul managed to save me money too. He talked through the booking process with ease and ensured that the booking was correct at all times. What a wonderful service and great price.
8 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your wonderful review! We’re delighted to hear that Paul made the experience so easy and enjoyable, and that he was able to find you exactly the holiday you wanted while also saving you money.
We’ll be sure to pass your kind comments on to Paul.
Thank you for choosing us to arrange your family holiday. We hope you have an amazing time and look forward to helping you with your future travels
£625 “confirmed” hotel booking was…
£625 “confirmed” hotel booking was unknown to the hotel — and no Sunday support
We booked an Empire Club room at Disney Hotel New York – The Art of Marvel through Inspire for our daughter’s first birthday.
Inspire accepted £500 in voucher value and an additional £125 card payment. We received documentation showing a total payment of £625, a zero balance, a supplier booking reference and confirmation stating that our payment had been successfully taken and our reservation was confirmed.
However, when we arrived at the hotel with our luggage and presented all the documentation, Disney staff told us they had no record or details of the reservation. They could not confirm that the room would be available to us and said that Inspire could not be contacted because the company was closed on Sundays.
This left us stranded at Disneyland Paris with our young child and no practical support from the company that had accepted our payment and confirmed the booking. We had no way to establish whether Inspire or its underlying supplier had ever transmitted the reservation to Disney.
The only accommodation option offered by Disney was to pay the full cost of another room. That would have meant paying twice, without any certainty that our £625 would be returned.
We could not safely cancel the Inspire booking ourselves because the documentation showed a £453 cancellation penalty. We were therefore exposed to losing most of the booking value or potentially being treated as a no-show, despite being physically present at the correct hotel and actively trying to use the accommodation.
The situation consumed most of our morning and early afternoon. We missed a 12:00 Princess lunch arranged for our daughter’s first birthday and did not begin properly enjoying the park until approaching 14:00.
A travel company should not issue a confirmed, fully paid booking for an immediate stay without providing an effective means of obtaining urgent assistance when that booking cannot be found by the hotel. Being closed on a Sunday is not an acceptable answer when customers are currently travelling and facing a live accommodation failure.
I am now asking Inspire for:
* A full refund of the £625, comprising restoration of the £500 voucher value and repayment of the £125 card payment.
* Confirmation that no cancellation or no-show charge will be applied.
* Reimbursement of any additional losses caused by the failed booking.
* Appropriate compensation for the disruption, distress, missed birthday lunch and almost half a day of our holiday spent trying to resolve the problem.
* A full explanation of how a reservation described as confirmed and fully paid was apparently unknown to the named hotel.
* An explanation of why no effective emergency assistance was available over the weekend.
I have retained the booking confirmation, payment records, cancellation information and evidence of the complaint made while we were at Disneyland Paris.
I will update this review fairly to reflect Inspire’s response and the eventual outcome.
6 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Hi Joshua
Thank you for taking the time to share your experience.
We can confirm that our Customer Service team has received your complaint and that the matter is currently under investigation. We are sorry to hear about the difficulties you experienced and understand your concerns regarding the booking and the impact this had on your daughter’s birthday celebrations.
Our team is currently reviewing the circumstances with the relevant parties so that we can provide you with a full and considered response. We kindly ask that you allow us the necessary time to complete our investigation.
We will be in contact with you directly once our investigation has been concluded.
Kindest wishes,
Inspire
Beware of booking if you have a gift voucher
I wanted to let people know how much money will be deducted from the value of any gift voucher you may have bought or been given. I was gifted a £300 voucher by a family member and recently decided to book a holiday. I did look at Inspire's website but like others had commented it's not great so I decided to do my research via Jet2's website. I found a holiday for 2 people costing £1770 so then called Travel by Inspire to book the holiday. As I had expected I knew they would be dearer but they were £122 dearer than Jet2. I felt I had no choice but to redeem the voucher as I knew I would get stung at some point. Consequently I only benefitted by £178 rather than the £300 given to me. My aunt wished she had given me the £300 in cash instead after learning this! The other thing to note is that I have to pay the full balance 14 weeks before departure whereas Jet2 themselves require payment 10 weeks before so Travel by Inspire will have hold of my money a month longer than actually required.
On the plus side the lady who booked my holiday for me called Jane was extremely friendly and helpful. Because I had done all of the hard work she literally just booked it with Jet2 within 10 minutes so they make a nice amount of money (and I'm sure it'll ultimately be more than the £122 I was deprived of which equates to around 40% of my birthday present!!)
I really wouldn't recommend buying vouchers for anyone as it comes at a hefty price ultimately.
3 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you for taking the time to share your feedback and for your kind comments regarding Jane. We’re pleased to hear that she was friendly, helpful and able to assist you with your booking.
We’re sorry to hear that you were disappointed with the price of the holiday when comparing it with booking directly with Jet2.
As a travel agent, we do not always have access to the same pricing, promotions or offers that are available when booking directly with a supplier. Prices can also vary depending on how and where a booking is made, so we cannot guarantee that our price will always match the supplier’s direct website.
Our gift vouchers are redeemable towards holidays booked through Travel by Inspire, subject to our voucher terms and conditions. We appreciate that the difference in price was disappointing, particularly as the voucher was a gift.
Thank you again for your feedback. We’re glad that, despite your concerns, Jane was able to make the booking process quick and straightforward for you.
Kindest wishes,
The Inspire Team
Weekend break away
Booked a little break and was helped by Paul. All booked smoothly. Had a small issue but all dealt with quickly and professionally.
3 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Paul was able to help you book your little break and that everything went smoothly. We hope you have a wonderful time away
Paul was very professional throughout…
Paul was very professional throughout the call and was very efficient and helpful. 😊
2 september 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your lovely feedback We’re delighted to hear that you found Paul professional, efficient and helpful throughout your call. We really appreciate you taking the time to leave your review.
He was very helpful to me takeing the…
He was very helpful to me takeing the time to help us to find are holiday thank you so much for making it so easy
28 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for taking the time to leave your lovely feedback Mandy we are delighted to hear that you found our team member so helpful and that they took the time to find the right holiday for you and that the process was easy and stress-free for you, we really appreciate your kind words.
Trip to Bournemouth
Paul was very helpful with our request for a 4 night break away in Bournemouth.
He was extremely thorough and ensured us everything would go well. He was correct in his knowledge of what we required.
Once again thank you.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your lovely feedback! We’re delighted to hear that Paul was able to help you arrange your four-night break in Bournemouth and that you were happy with the service he provided.
We really appreciate you taking the time to share your experience with us.
Paul was clear and helpful
Paul was clear and helpful, chatty and friendly, I wish more call handlers were the same 🫶🏻
27 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your fantastic 5 star review! We’re delighted to hear that Paul was clear, helpful, chatty and friendly during your call. We’ll be sure to pass your lovely feedback on to him.
Very helpful and answered the questions…
Very helpful and answered the questions I asked
Polite and caring and patient too thank you to Paul for the help
27 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much, Stacey, for your lovely review. We’re delighted to hear that Paul was able to help and that you found him polite, caring and patient. We’ll be sure to pass your kind words on to him.
V helpful and friendly service
I was slightly worried about redeeming my vouchers as I was unsure how it all worked and thought it would be v complicated to get them redeemed and book our jet2 holiday . I work for an airline myself and it felt just like I was on the phone to our own staff travel company . Paul was v helpful and patient . Everything was totally straightforward . All booked and paid for v easily . And Paul is super helpful and friendly . Ref PW
26 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your lovely review! 😊
We’re really pleased to hear that what initially felt like it might be a complicated process turned out to be so straightforward. It’s especially lovely to hear that, as someone who works for an airline yourself, the experience felt just like dealing with your own staff travel team, that really is a fantastic compliment!
Paul will be delighted to hear your kind words too. His patience, helpfulness and friendly approach are exactly what we aim for, so it’s great to know he made the whole process easy and stress-free for you.
Most importantly, we’re thrilled that your vouchers were successfully redeemed and your Jet2 holiday is all booked and paid for! ✈️☀️
Thank you again for taking the time to share your experience, and we hope you have an absolutely fantastic holiday! 💙
Family fund booking.. ref: PW2
Paul was extremely friendly, knowledgeable and patient. He is a credit to your company.
Ref: PW2
19 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your lovely feedback! 😊
We’re absolutely delighted to hear that Paul was so friendly, knowledgeable and patient. It’s clear that he made a real difference to your experience, and we’ll be sure to pass your kind words on to him — we know how much it means to our team to receive this sort of recognition.
We completely agree that Paul is a real credit to the team, and we’re so pleased he was able to provide the helpful and personable service we aim to deliver.
Thank you again for taking the time to leave such a wonderful review, and we hope to help you again with your future travels! ✈️🌍
Lindsay
Phoned about a package holiday because…
Phoned about a package holiday because last time they seemed helpful ,but this time when asked about payment installments and was told no. So i decided to use a different company because they had better service and more options for making payments!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
We’re really sorry to hear that you were given the impression that payment instalments weren’t available, and we completely understand why this may have influenced your decision to book elsewhere.
We can of course offer payment instalments on certain bookings, depending on what you are booking and the supplier’s payment terms. We’re sorry this wasn’t explained to you when you contacted us.
If you’d like us to look into this further, please get back in touch with our team with your holiday requirements, and we’ll be happy to see what options are available and do our very best to help.
Kindest Wishes
Lindsay
This business is a sham
This business is a sham. Bought £1700 pounds worth of vouchers because they claimed to offer ‘discounted holidays’. However every quote I have received has a 25% mark up vs. going direct. Fro example, legoland booking costs £385 direct, £481 through inspire. It’s a shame as the staff I have interacted with have been lovely (for the most part). However, I urge you not waste your money.and to take your business elsewhere. I wish I had read the reviews before purchasing my vouchers- unfortunately I took their claims of offering ‘discounts’ in good faith.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
We’re sorry to hear you feel disappointed. We’d like to reassure you that we are a genuine travel agent, and while we aim to offer great value, we don’t always receive the same prices or promotions as suppliers offer when booking direct. Unfortunately, LEGOLAND does not always provide travel agents with the same rates available directly.
By booking with us, you have the added benefit of redeeming your vouchers and receiving our support before, during and after your holiday.
Please contact us at fulfilment@travelbyinspire.co.uk with your requirements, and we’ll be happy to review your booking and do our very best to find you the most competitive price available.
Really lovely call agent -PW2
Really lovely call agent. Very friendly and helpful. Ref. PW2
25 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for taking the time to leave us a review! It’s wonderful to hear that you had such a positive experience with our team. We’re especially pleased that you found our advisor approachable and supportive throughout your call.
Providing a warm, helpful service is really important to us, so your feedback is greatly appreciated. We’ll be sure to share your kind comments with the team!
Kindest Wishes
Lindsay
CC7 Charlotte was so helpful in find…
CC7 Charlotte was so helpful in find the holiday for me, checked out alternative flight times too.. Thanks again
24 augustus 2026
Review zonder uitnodiging
Antwoord van Inspire
Thank you so much for your lovely review! 😊 We are delighted to hear that Charlotte was able to help you find the perfect holiday and check out alternative flight times for you. It was a pleasure helping you, and we really appreciate you taking the time to leave such wonderful feedback. Thank you again!
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