TravelPlanners Reviews 

Honestly wish I could have given a 5 star rating but they lacked a back bone to help their customers.

I booked a 6 week tour through the US with Travel planners and everything went so well for the most part until we got to a couple of hotels and they had no booking for us, quickly sorted though without the need to make a call until we hit Chicago.

We stayed at the Ambassador Hotel and had the most horrific experience, basically no booking existed, obviously not paid for and I was made wait for around 3 hours to get it sorted. This is part of a wider issue with the hotel.

After getting it sorted and about to check in we were told that there was a charge of approx. $200 for check in that paid for breakfast, drinks etc. We were told nothing of this beforehand so Travel Planners were polite enough to cover the costs as long as we were happy to pay it for the time being.

On the morning of checkout I then get another charge of approx £260, I went to reception and was verbally abused by two men and found out that travel planners still hadn't paid.

So of course I contacted them and explained it, they refunded the payment for the breakfast voucher thing but still to this day have refused to refund the price of the hotel stay as the hotel told them they charged the virtual card on record.

I have asked for proof (denied), I have proven that the money was taken from me both from invoice from the hotel and bank statements showing it and never had it returned.

They have basically accepted the lies from the hotel and never once backed me (with proof in black and white) and then after multiple back and forth discussions, just ignored me.

This was my honeymoon/first anniversary we were celebrating and in all honesty it put a huge dampener on the whole thing as we were down and extra £400+ for our holiday as Travel Planners failed to do what we paid them for...
Pay for everything.

I can say hands down, the worst travel agents I have ever dealt with now, which is a shame as Paul Corderoy that booked and planned it was excellent.
Customer service don't have a backbone to help their customers.

As you can see from my reviews, I only provide a review when I feel it's necessary to voice my opinion as I don't like scrutinising a company but this has played on my mind for months now.

My advice to any future customers would be, be very wary, even with all our hotel vouchers recieved we still had issues at multiple hotels.

Other than that the holiday was great but certainly no thanks to Travel Planners as a company.

I've used Travelplanners a few times now and they have always been helpful, trustworthy and the price has always been the best.
Paul Corderoy has been the main contact and has been very knowledgable and friendly and always helpful.
Definitely recommended.

I booked with travelplanners in November 2024 for our October 25 holiday. We have just returned and had a fantastic time! All bookings for the hotel and cruise went smoothly and seamless, We did have some amendments to our flight times from virgin but travelplanners were helpful in finding alternatives to suit. 5⭐️ thank you!

This is our 3rd time of using travel planners to book our Florida holiday, this time we got a lady called Paula. Her customer service was excellent, she was very chatty and even shared our excitement. She looked for the best deal for us and answered all our questions straight away with her excellent knowledge. We were shopping around to get the best deal and we did but I mainly wanted to book with Paula as she was so attentive and good at her job. We have always had a very good experience with travel planners.

Hi I’ve been using travel planners for years to travel around the states and more.I must say over the latter years I’ve been booking directly with Paul corderoy who has went over and above to meet myself and wife’s needs.After returning last month right back onto Paul and booked again for next year for Florida and a cruise.Thanks Terry

Would like to say Paul Corderoy at travel planners was amazing at tailoring our holiday to suit our requirements. His professionalism was outstanding and very prompt at responding to my emails. Will definitely recommend Paul to anyone wishing to book a holiday. Thank you

Disappointed the company could not supply paper copies of my documents, Insisted they be supplied via email

Ohhh my day’s I have travelled quite a lot but the service a got from Travelplanners was second to none. From the first contact with them to the last they were nothing but brilliant. Sean Miller was super star. He was efficient, knowledgeable, and nothing was too much trouble. Always on the end of the phone to answer any queries and ready to amend anything. I was soooo impressed with him that I will go back to book other holidays with this company. So stress free. Thanks Sean.

The polite and friendly male holiday representative we have used on many occasions for Fly Drive holidays to the United States.
Has always been very helpful and goes out of his way to make sure the organisation for our holiday is perfect.
This male representative is a credit to your company.

Had dealings with Paula, the advisor who got back to me after my initial enquiry, and from start to finish was extremely helpful.
She was also very patient as there was a delay between first enquiry and actual booking as there were a few things that we had to arrange prior to booking.
She also provided numbers for after sales & on resort emergency numbers.
We also asked about payment schedules and she explained the various methods of paying, the important dates to remember.
All in all Paula provided excellent service from start to finish of our booking process and I would have no problem referring friends & family to Paula.

They are meant to make booking easier for you and expect to pay a little more for the help, but both times we have used them, they have caused us extra costs, stress and a lot of wasted time.
I would avoid this company, they promise something, in our case a villa and twice now they have moved us last minute with no options or proper communication, to no where near where we wanted to stay (to be close to amenities and attractions). We got moved 15 miles away which involved an extra 40 minute drive each day during peak times.
Once they have your money, they don't care. Not their problem anymore.
They have messed up car rentals previously, and adding an extra passenger onto our bookings also (an infant booked onto its own booking themself, which obviously flags at every airport).
Its all about money and not customer satisfaction.

Travel Planners made my booking smooth and hassle free.
Paul was wonderful from the first point of contact right up to booking.
He was knowledgeable and made me feel at ease in his confidence of searching the market for the best price for a very special family holiday!
Thanks to Paul we are now on the countdown to the most exciting family holiday to come.

Used Travel planners twice to book my Florida trips and had no faults with them at all. Sean was a massive help in giving me different options to choose from and was quick with responses and guidance throughout the process!

TravelPlanners sorted my holiday to Walt Disney world Florida. They got me a great price the staff were very helpful and knowledgeable, always available to chat to. Flight with BA, car hire with hertz, stayed at Pop Century resort and sorted my Disney tickets. We didn't have any problems or issues, all round excellent service. I have used TravelPlanners before and I will certainly come back again.

Paula has been absolutely amazing in organising our trip to Florida. She was patient and didn’t rush us to make a decision. We went back and fore because we couldn’t decide on a hotel or villa. She came up with a week in each which gives us the best of both. We will definitely use this company again. Thank you

I have booked many holidays over the years through TravelPlanners and they have always gone according to plan. Well thought out and competitively priced. Paul Corderoy is my go to guy. I ping over my thoughts on my next adventure and he brings them to life. Simply can’t fault it.

From the start of the booking of our holiday Paul was so helpful, knowledgeable and helped plan the perfect trip. We travelled to Las Vegas then San Francisco and finally New York. Everything went seamlessly, from flights to hotels. It certainly was a trip of a lifetime. Thanks to travelplanners four very happy travellers . Happy to say we are going back in 2027 and will definitely use them again. Highly recommended.

Our dream trip began with Paula who had been really helpful during the initial booking process. Though our trip to California was booked over 12 months ago, we were still able to make changes to our itinerary in between. A special thanks to Michelle Hadjipavlis who made those changes happen. We have just returned from an epic road trip where there were no issues or obstacles with booked hotels and car hire. Everything ran like clockwork. Thank you to the pre-sales and after sales teams for making it happen. TravelPlanners would not have been one of my choices to book my holiday but it seems I have found a tour operator that provides great customer service and value for money. Thank you once again.

Marvin was so kind and extremely helpful and patient we are senior citizens and felt at ease with him