Travis Perkins Reviews 

This was the most unprofessional delivery experience I have encountered. The driver arrived three days later than the scheduled delivery date, which completely disrupted my weekend plans. There was no apology or explanation for the delay. When I politely asked why the delivery was three days late, the driver ignored my question entirely, returned to his vehicle, and drove away without saying a word. The lack of communication and basic customer service was extremely disappointing. Chesterfield.

The service and staff at the Balby Tickhill store are fantastic. The hire desk is very reasonablely priced which is a huge bonus.

Staff were extremely helpful during our visit giving helpful and. Got effective advice.

My husband has hired from this firm for jobs however on this occasion they have fallen short. He has hired towers and basically they have taken money and not paid it back. I would not hire from this company ever again which is a shame, but if you do be very careful how they take your money as because they fail to collect it appears they believe that you should pay them for another weeks hire because they couldn't collect on time. Even though you have only used it for three days. They expect you to pay for two weeks. Have been to the shop and asked for a refund many times and been assured it is being processed. Communications with customer service over two weeks with a complaint and no further on. Poor customer service. Being assured you will resolve it. 29 days later and still no money.

Received order nice and early. Sending a text out with times is a great idea.
The lorry turned up and i didnt think it would fit thru the gate but Andy made it fit. Great bloke full of smiles and chatty very helpful. Andy is a god send to the company. Keep it up chap.

Beyond useless, awful experiences and constant excuses. Receiving part orders instead of full orders without being given prior knowledge, waiting weeks and weeks after the delivery due date without even telling me. Then to top it off an order that was due to be delivered last friday turned up with most of the order missing. I was told it would be delivered on the monday ( not a big deal ), monday comes and goes without so much as a text or email. I was told items would be with me Tuesday (didnt happen ), went into branch after having my emails ignored and was greeting by a lovely lady from Leominster branch who couldn't of been more helpful. Not only was my order not on site yet they hadn't even bothered to pencil it in for a delivery date. Thankfully she put a delivery date of thursday and double checked when the items were coming.( Ive dealt with Leominster a few times now and they have always beeb brilliant. )
I asked again will the delivery definitely be happening thursday as I need to order equipment for the job. Again I was told yes definitely. Well surprise surprise I got a email to say the items now wont be delivered until next tuesday at the earliest. Not even a phone call !!! A poxy email !!! Talk about not caring about their customers. Im now over £100 out of pocket for equipment hired that I can no longer use and will need to re hire. Another branch less than 12 miles away has 270+ of the outstanding item so why not get them to deliver it. Let's see the excuses they come up with on the phone tomorrow. Hopefully I can have my order and my account changed to Leominster.

I ordered materials from Travis Perkins for a small garden project during my week of annual leave. The order was made Saturday for delivery Monday. Monday came and went with no delivery.

When I called on Tuesday, I was told I’d simply been “missed off” the schedule and it would now arrive Wednesday, with a call beforehand to confirm a time. No call ever came — just a sudden text saying the driver was arriving soon. The driver himself was polite and helpful, but one item was missing, which I then had to chase. I was told it might come Thursday, but even that wasn’t confirmed.

The whole experience showed a real lack of care. My time off is now wasted because I can’t start the project, and no gesture of goodwill was offered. Very disappointing service.

Extremely Disappointing Experience with Travis Perkins, Epsom

My experience with Travis Perkins in Epsom was, quite honestly, one of the most frustrating and disappointing customer service experiences I have ever had.

I was looking to spend several thousand pounds on materials for a decking project. Despite being a serious customer ready to place a substantial order, I was repeatedly given incorrect information, left waiting for responses, and made to feel as though my enquiries were an inconvenience. I made several phone calls and sent emails, but my attempts to get clear information and assistance were repeatedly ignored or left unanswered. The constant response that they were “too busy” was simply unacceptable.

What made the experience even more frustrating was the changing information regarding discounts. Initially, I was told that a discount could be offered if the purchase was made through a company. Later, this position was changed, leaving me confused and thoroughly dissatisfied with the way my enquiry had been handled.

After wasting a considerable amount of time trying to deal with Travis Perkins, I eventually decided to purchase directly online from the composite decking supplier, Cladco. The contrast could not have been greater. Cladco were polite, professional, efficient and responsive. My questions were answered promptly, and I was able to place my order within minutes—without the stress, hassle and endless chasing I had experienced with Travis Perkins.

A customer who is prepared to spend several thousand pounds should not have to repeatedly chase a company for basic information and assistance. Good customer service should be the foundation of any successful business, and unfortunately, that was completely lacking in my experience.

Based on my personal experience, I would not recommend Travis Perkins in Epsom to my friends, family or anyone looking for reliable customer service. I sincerely hope the company takes this feedback seriously and reviews the way customer enquiries are handled, because no customer should be made to feel ignored or unimportant when they are trying to do business with you.

Staff very friendly good value we had patio paving we were message on the time it would be delivered and the driver Steve was professional and easy to talk to thankyou Kevin clifton moor York

Having ordered and paid for two bags of shingles to be delivered from Tadworth store to my house, 5 minutes away, the following day, delivery twice got moved. Supposed to be being delivered tomorrow morning (I won't be holding my breath). Why do they promise delivery for something they clearly don't have in stock and need to pick up from elsewhere. Had they been honest about this, I could have rearranged my team, or gone elsewhere. It is so infuriating! Will be selecting a more reliable supplier in future!

Always very polite and helpful

Who thinks scheduling a delivery slot for 6:15 in the morning is acceptable?
​To make matters worse, I wasn't even notified until a text arrived at 7:10 AM. I rushed to get ready for the driver, only for no one to show up at all in the allocated 2 hour slot. To top off this absolute mess, the tracking link now marks the order as "cancelled" while simultaneously listing the items as "delivered."
​The sheer level of incompetence and lack of consideration here is mind-boggling.

Just had a delivery of roofing materials and insulation boards the driver Andy from Wolverhampton depot is a complete asset to your company well done 👏 will look forward to the next delivery thanks 10/10.

Once again staff at the Staines branch have been very helpful, Martin (branch manager) seems to have a bunch of guys who want to work and don't disappear when you need help loading up,other branches should use this branch as a template for good customer service

I use tp Neachells lane Wolverhampton, Craig Anson plumbing manager has made a massive difference since his arrival to the branch, plumbing and heating products well stocked varied range of products even down to knowledge on plumbing systems. Credit to your branch

Dani (East Grinstead branch) dropped off some building supplies - sand and timber. Property is not easy to access and neighbours are difficult people. Dani navigated both very professionally. Very impressed. Great driving skills.

Another perfect service!
Thanks Reece and Danny for sorting out a tricky drop off and making my job alot easier👍

Jimmy at west whickham is extremely helpeful, kind and polite. Solid lad

Unbelievable, I wanted to arrange a delivery, put my used batteries next to other's batteries on the un-emptied collection container first, then received a whole load of condescending attitude from Justin at the Ryde IOW branch. It's not the first time he's been surprisingly unpleasant. I had to walk away and abandoned my intended order after his four minute passive aggressive psycho-drama.
I am truly disgusted with Justin's passive aggression and appalling customer service, just remove the battery container if it's full instead of being disgraceful to people. What a nasty piece of work.

Craig, the driver from travis was a top bloke! He tried and tried to deliver my goods and eventually did!!
Thanks so much!
Great service!