I live in an area with no off-street parking, so need to use the street lamp chargers provided by Ubitricity. There are nine local chargers- great! Six of them are out of service- not so great. They'v... Toon meer
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On a visit to London we planned our parking around Ubitricity chargers. Pleased to find a space next to one, scanned the code as instructed, connected up the car, entered payment details etc and sat w... Toon meer
I have 18 of these lamp posts on my street and when it works it works but recently I keep getting message charging starting soon but nothing happens. Every time it’s £40 pre authorisation which I’m no... Toon meer
New chargers recently installed in my street but one has never worked and the other has a petrol car permanently blocking the slot. In the adjacent street there are a few more but I cant get them to... Toon meer
Bedrijfsgegevens
Contactgegevens
Spectrum House, Unit 11, 32-34 Gordon House Road, NW5 1LP, London, Verenigd Koninkrijk
- 0800 024 6279
- support@ubitricity.co.uk
- www.ubitricity.co.uk
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114 reviews
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Great service, useful, reasonably priced.
Great service, convenient, quite fast (considering) and reasonably priced. BUT please stop removing charge points randomly. It seems like every so often you remove a point on a whim, which is really annoying and inconvenient. Especially when you start to rely on a point.
28 januari 2021
Review zonder uitnodiging
Antwoord van ubitricity
Hi G.P,
Thank you for taking the time to write a review, we really appreciate your positive feedback. We do understand that many of our customers rely on our charge points to regularly refill their car, and sometimes only purchase an EV because there is a ubitricity ChargePoint close by, however the Local Authorities we work with dictate the locations our charge points are placed. Unfortunately this very occasionally means moving them to support infrastructure rollout across the region. I would suggest contacting your local authority to discuss with them if the removal of a ChargePoint has caused major inconvenience to you.
Thank you,
ubitricity Team
When the lamppost charging points are…
When the lamppost charging points are working, the charging is easy and relatively cheap. However, the points seem to drop out fairly often in the streets around our flat and I’m regularly notifying them of faults. Having said that, I can usually find a working one. Don’t understand why there are so many faults with the system
15 januari 2021
Review zonder uitnodiging
Antwoord van ubitricity
Hi George,
Thank you for taking the time to write a review, we really appreciate your feedback. We are aware of the issues you have mentioned and we have instructed our maintenance partners to investigate.
Your review has been shared with our customer service team who are happy to assist with any ongoing issues or questions you may have. You can call them on 0800 024 6279 or email support@ubitricity.co.uk.
Thank you,
ubitricity Team
My first ever PHEV charge was as easy as it gets
My first ever PHEV charge - I parked by the kerb, scanned the QR code, added my card details, took out my Type 2 charging cable, plugged it to the lamppost and to the car - the light goes green and... that all there is to it, my car starts charging!
Reasonably priced compared to other services (I gues anything seems reasoanable compared to Source London!)
No need to set up any accounts or pay for subscriptions - Ubitricity chargers are pretty much everywhere now. This is the type of infrastructure we need - easy to access and reasonably priced.
28 december 2020
Review zonder uitnodiging
Antwoord van ubitricity
Hi Michael,
Thank you for taking the time to write a review. We’re continually working on improving the experience for our customers so we’re really glad to hear your charging experience with us was easy.
Don’t forget to use our charge points for your next charge!
Thank you,
ubitricity Team
Probably the dumbest con of a company…
Probably the dumbest con of a company in EVs. Get this. So you can’t charge on most of there points without a £300 smart charger you buy from them. Only problem. They have none and no future date they will be in stock. This is illegal under new government legislation all charging points MUST have pay as you go capabilities. The customer service are script reading robots so no use asking them
19 december 2020
Review zonder uitnodiging
Antwoord van ubitricity
Hi Mr Mustafa,
Thank you for taking the time to write a review, we’re sorry to hear you had a bad experience with ubitricity. We have in excess of 2,500 charge points across the country that are accessible via the Pay As You Go process. You can find one near you here: www.ubitricity.co.uk/residential_charging/
Please look for the PLUS sign on the charge point icon which indicates a pay as you go compatible SimpleSocketPLUS’. We’re currently working on making the remaining Smart Cable only charge points accessible for everyone.
Your review has been shared with our customer service team who are happy to assist with any ongoing issues or questions you may have. You can call them on 0800 024 6279 or email support@ubitricity.co.uk
Thank you,
ubitricity Team
Warning
Warning, their charging points can seriously damage your car. On 3 occasions my car has developed a serious electrical fault due to their charging points. I have called an emailed several times about this issue but their customer service is useless, they never reply, but simply ignore my calls/contact. AVOID!
28 september 2020
Review zonder uitnodiging
Antwoord van ubitricity
Hi Mr Drinks,
Thank you for taking the time to write a review, we’re sorry to hear you had a bad experience with ubitricity. We are aware of the issue you’ve mentioned which occurs due to the car manufacturer and we're trying to communicate with the manufacturer to help them understand the issue.
Your review has been shared with our customer service team who are happy to assist with any ongoing issues or questions you may have. You can call them on 0800 024 6279 or email support@ubitricity.co.uk.
Thank you,
ubitricity Team
Awful customer service
Great concept and everything started off well for a long time until my cable stopped working, only admitted by the company after I had my car taken in to a garage and I chased it up, to be told it was old and needed replacing with new software. Then when I tried to cancel and get my subscription stopped, customer service has been appalling. I sold my car 3 weeks ago and told them I no longer needed their services or cables, and am yet to get any meaningful response other than "we'll be in touch". I've rarely come across such poor customer service before, and working in the service industry, I know what to expect.
12 augustus 2020
Review zonder uitnodiging
Antwoord van ubitricity
Hi Mr Ashrafi,
Thank you for taking the time to write a review, we’re sorry to hear you had a bad experience with ubitricity. We hope we were able to resolve the issue to your satisfaction, however please feel free to contact us on 0800 024 6279 or email us on support@ubitricity.co.uk if you need any further assistance.
Thank you,
ubitricity Team
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