Uncle Reviews 630

TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Mark has been the most helpful person in uncle southall he has gone above and beyond my expectations to solve all my problems . He is head of maintenance dept.but looks after all the maintenance... Toon meer

Beoordeeld met 5 van de 5 sterren

Just to say a very special thank you to one of the service team staff called Ben. Who does his upmost to support the residents at Uncle. Have called on him several times whilst super busy he was alway... Toon meer

Beoordeeld met 5 van de 5 sterren

Not physically moved in yet so can’t comment on that, but the whole viewing and application process with Liv and the team couldn’t have gone more smoothly!! From our initial viewing less than one w... Toon meer

Beoordeeld met 5 van de 5 sterren

Uncle is lovely. The building puts on events every month and management are quick to respond to any issues although they aren’t always able to resolve them despite (flat did not come with the furnit... Toon meer

Bedrijfsgegevens

  1. Makelaardij
  2. Gemeubileerd appartementencomplex

Informatie afkomstig van verschillende externe bronnen

The rental market is broken. Renters get a bad deal and there’s little trust between participants – everyone suspecting each other of self-interest and misinformation. Uncle is here to fix it, offering a name you can trust, genuinely good quality homes and managed buildings with on-site managers. Consistent, professional and straight-dealing, Uncle is the solution for a market that’s characterised by misrepresentation and shoddy practices.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

630 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The team helped us replace the…

The team helped us replace the barstools that were not working properly. They also have an on-site maintenance team, which means you can usually get your things fixed within three working days. Really appreciate that.

3 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really lovely building

Really lovely building. Farid and Paul on the front desk are amazing, they are always ready to help with anything you need and are great to chat with.

4 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best accommodation in leeds

My experience with Uncle Leeds has been fantastic. I love how efficiently and quickly everything is handled. From the marketing team that showed me the place to the referencing team that made the process seamless, everything has been smooth. The two kind receptionists are always welcoming, helping with a smile. The rooms are spacious, and the facilities are excellent—gym, cinema, lounges, and co-working spaces, all designed for comfort and convenience. The level of service and attention to detail here is unmatched. I can confidently say I’ve found my place!

28 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Farid and Paul at E&C are the best 🫶

Been living in Uncle building for over two years. Smoothest experience, very well-managed but the highlights are the concierge people, especially Farid and Paul 🫶 They are professional, yet bubbly and seeing them boost my energy.

27 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

There's not place like UNCLE

I've been living in Elephant and Castle for the past 4 years and 6 months, and I just can't bring myself to leave.

I mean, what's not to love? A 24-hour concierge, a gym, a sky lounge, fast maintenance, and excellent connectivity to central London—the list goes on.

A huge thank you to the team for making me feel at home, with a special shoutout to Gabriel for ensuring a smooth rental experience, and to Farid and Paul (who have been there since day one) for always greeting me with a warm welcome when I come home and for wishing me a great day before I leave.

25 februari 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Furniture not comfortable

I would appreciate it if they could replace the dining chairs because they are too high and not designed with health considerations in mind. I provided this feedback but have not received a reply yet

23 februari 2025
Review zonder uitnodiging
Logo Uncle

Antwoord van Uncle

Hi Serina,

We're sorry to hear the furniture doesn't fit your needs. We have a set pack of BoConcept furniture, which you would have seen in the show flat. We understand that this does not currently work for you. Unfortunately, as it is a set pack, we do not keep other furniture on site. Please do speak to the site team or email hello@uncle.co.uk directly so we can see if we can find any working solutions.

That said, please do speak to the team directly. We understand you raised it once and didn't hear back, but our team are working hard to ensure you and every other resident of our building is safe, cared for and even feels a little bit loved. That means maintenance on all the flats, heating, clean common areas, following and implementing new regulation and more. Sometimes our site teams even try to sneak in some sleep between all that.

Please be patient with us, but do remind us when things slip thru. We try to be heroes to our residents, but know we're not perfect. All we can promise is that we'll keep trying hard each day, so come talk to us and let us see how we can solve this together.

best,
UNCLE

Beoordeeld met 5 van de 5 sterren

11/10 Experience

I moved to London about four years ago and immediately felt at home at UNCLE Elephant & Castle. If I had the chance to stay, I would have chosen UNCLE again without hesitation. Everything about my experience here has been amazing—the staff is truly impeccable, always making me feel welcome.

A special thanks to Gabriel, Damla, Paul, and Farid for creating such a warm and inviting atmosphere every time I walked in or out of the building. The maintenance team is also outstanding—there’s nothing they can’t fix, and they always handle requests quickly and efficiently.

The location, the views, and the ease of living here made my time at UNCLE even better. Leaving feels like saying goodbye to family, but I will always cherish the experience. I couldn’t recommend it more!

Oh and, the safety was something the staff ensured and tended to so well that it even slipped my mind to mention! Nothing better than feeling safe in your home! It was like living with your fun UNCLE.

20 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great communication

Great communication, always friendly and happy to help! Love all the extras included at staying at Uncle! Would recommend to anyone who wants a fun, energetic, lovely place to live.

12 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sad to be leaving this place

31st of January marked my last day at UNCLE Stockwell after 10 and a half years living there. What else is there to say if someone lived at the same place for one third of his life?? UNCLE Stockwell has great premisses that are highly maintained and frequently refurbished. Location is amazing, you are very close to two underground lines and overground. Buildings are on a very quiet and safe street overlooking nice park with football and basketball courts. Throughout this decade I have seen a lot of people responsible for management and maintenance of the building and I have to say, each of them has been great host that I was happy to be with. Some of them became my friends, that is why it was very difficult to leave! Duncan, you’ll be very missed! Ash, current manager of Stockwell residence has been extremely kind and helpful throughout the leaving process, he was even kind enough to offer advice on some other, personal plans I had. Thank you both for being there for me whenever I needed it!

For all the people thinking about moving there, do not hesitate at all, just do it! It is a great place to live and you will not regret it! I’ll highly recommend it!

Take care and enjoy!

31 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Maintenance at uncle

We have asked a repair services and the repair services which was nice. John fixed toilet even we asked for shower drainage.

It was really nice experience!

24 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The team at UNCLE has made our move so…

The team at UNCLE has made our move so seamless. From allowing us to pick our move in date 2 months out, to letting us bring our parents back to show off the new flat before moving in, to being on hand for all move-in support we needed - it has been a dream. And the facilities are exquisite. We love it here!

3 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A Wonderful Experience at Uncle Colindale

I’ve been living at Uncle Colindale for the past five months, and I want to give a big shoutout to Serina and the entire team—they are absolutely amazing!

From day one, the team has been warm, approachable, and always ready to assist. They go above and beyond to ensure everything runs smoothly, always with a smile. Whether it’s addressing issues or providing support, their dedication shines through.

The common areas are impeccably maintained, always clean and tidy, making it a pleasure to use the facilities. Any concerns are resolved quickly and effectively, which makes living here stress-free.

Thank you to Serina and the Uncle Colindale team for making this place feel like home. Highly recommended!

8 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

WORST RENTAL IN LONDON

WORST RENTAL IN LONDON. I'm not one to do reviews but this is one I had to do, to save anyone time and money. Terrible place avoid. Happy to put my name on the line with this review.
Been here two months. Apartment was supposed to be fully furnished.. they had the cheapest bed they could find . The mattress is broken and the heating system is locked. I emailed the main team and even told the building manager about these issues and after 2 months still nothing.
I asked for a spare fob, it expires after a month. So I call emergency services as the fob doesn't work anymore and they take 2 hours to pick up, tell me there's an outcall fee . I ask for a callback from the persons to find out this fee no answer for 2 hours . So just imagine if you ever have a slight emergency in this flat. You're looking at a minimum 4 hours response time.
There is also no parking anywhere nearby and the team here don't help at all.
Honestly regret moving here .
Terrible don't be fooled by other reviews. The place is shambles avoid.

1 januari 2025
Review zonder uitnodiging
Logo Uncle

Antwoord van Uncle

Hey Ashish,

We're sorry to hear you had such a hard time, and a bit surprised. As always, we prefer to speak in person or on email, but don't want to leave any confusion here either.

We've confirmed that the apartment was furnished with brand new BoConcept furniture, which would certainly not be the cheapest we could find. We know a bed slat was broken, but checking back don't have any records of emails before last week about it. Glad to hear that it is now all fixed!

Similarly on the heating: sorry to hear that the QR code with instructions on how to use the heating conveniently located in every flat weren't helpful, but glad the team was able to show you how to use it. Again, looking back no record of emails from the last 2 months and see us replying and sorting as soon as we got the communications.

Re the fob: as a rule, we don't give spare fobs at any our properties, as it's not fair to other residents for non-residents to have access. We know you had a legacy fob, and that it was unfortunate that you took the wrong one out with you. That said, our policy has always been that for lock outs it is an external company (as our General Managers do need time off too!) and may take up to 4 hours. Sorry to hear it took 2 hours, although on New Years Day that seems pretty reasonable to us.

Lastly on parking: we agree, it's annoying that there is no parking. Unfortunately, that is a council rule for new build apartment blocks in Ealing and not up to us. That said, we do see emails from our team being very clear and upfront about it to begin with, so hopefully not too surprising for you.

As always, if you want to discuss futher, please speak to our site team directly, as we know they have been in communication with you.

Best,
UNCLE

Beoordeeld met 5 van de 5 sterren

Great place to live

Great place to live!
Very nice and profesional staff, v helpful!
2 min to the station!!!!! The apartments are very spacious and functional! Love it!

21 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

UNCLE Deptford - a dream home

UNCLE Deptford is an absolutely fantastic place to live! The building itself is beautiful and has great amenities, making it very easy to feel like home ... but upgraded, with a coworking space and gorgeous furniture and hosting room. The front desk team is also really great and helpful, making the experience super smooth. Thank you!

2 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent support

Excellent support from the front desk, a fellow named Asam was able to help with a query about my apartment appliances.

Thanks!

18 november 2024
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer