Urbanista Reviews 

Poor quality, nonexistent customer service. My wife unfortunately purchased Urbanista Phoenix before I could tell her about the crappy ones I had previously purchased. Mine stopped working but I was one of the fortunate ones to get replacements within reasonable time. My wife’s earphones stopped working and that claim has been going on for months. They claim to have sent new earphones for a looong time but so far no luck. It is a poor product and I am certain that any other earphones in that price range is a better buy.

Purchased Urbanista London but I found that I can't connect them together, only one of the buds is paired/connected to my phone. These buds have a common pairing issue that is wildly known on the internet. You can look all around the internet, for example YT videos and even ppl in the comment section can confirm my words. It gets rly annoying to spend 30 minutes trying to pair them together every time before I go outside for a walk. Not to mention they were expensive and I was expecting quality. I will never ever buy anything from this brand.

Spent £169- on a headset as a present for my son,18th May 2024.

Headset stopped working within warranty period.
I was instructed to destroy that set and send proof which after querying that instruction I duly did 23/09/2024- still waiting for replacement headset after 6 x weeks.

Emails are just ignored...

Absolutely, shockingly bad treatment from this company!

STILL NO REPLACEMENT HEADSET AS OF 14/11/2024

DO NOT USE!!!

My Atlanta earphones stopped working within warranty period. I contacted urbanista who instructed me to destroy them and send a photo to confirm this. I was uncomfortable destroying the charging case as this contained a battery which should not be damaged. I have now been emailing them for months and despite my warranty claim being accepted I have still not received a replacement or a refund. I have never been treated so poorly by a retailer and will never be purchasing any products from Urbanista again

Petit rajout à notre avis du 24 septembre 2024 publié sur Truspilot, suite à notre expérience ultra négative avec Urbanista, concernant une commande passée en août 2024 d'un casque audio jamais reçu. Nous avons contacté Boss partenaire d'Urbanista pour ce casque, afin de leur faire part de l'attitude méprisante & malhonnête d'Urbanista. Boss a répondu moins de 24h après l'envoi de notre mail, et a exprimé ses regrets concernant cette commande jamais reçue. Je rappelle que notre commande s'est faite chez Urbanista et non chez Boss. Néanmoins, l'attitude dédaigneuse d'Urbanista n'est pas une bonne pub pour Boss ou quiconque aurait envie de faire un partenariat avec eux. Alors, petit conseil aux marques qui envisageraient une éventuelle collaboration avec cette Urbanista, lisez bien attentivement les 40% d'avis négatifs sur Truspilot. Je rappelle qu'Urbanista le vendeur, n'a toujours pas donné suite à nos mails et à la plainte déposée sur la plate forme RLL .... contrairement à Boss qui n'y est pour rien mais, qui respecte sa clientèle. Nous venons d'envoyer un 6ième mail à Urbanista, et nous avons saisi le Centre Européen des Consommateurs au Luxembourg. Prochaine étape, les youtubeurs chez qui nous sommes abonnés. A bientôt pour Fuir (part 3), quelle que soit l'issue, favorable ou défavorable nous vous tiendrons au courant.
PS : "designed for life in motion" est le slogan d'Urbanista, "conçu pour une vie en mouvement" en français ! comique ce slogan quand on constate les absences de mouvements des membres de cette entreprise face aux 40% de mécontents sur ses 649 clients.

Inte ens värda det lägsta möjliga omdömet! Värdelösa hörlurar som reklamerats. Får vänta i VECKOR på att få svar på mail! Påbörjade processen att reklamera den 3 augusti. Det är nu den 22 september och jag har fortfarande inte fått mina nya hörlurar som utlovat. Har mailat minst 15 gånger, fått ett fåtal ohjälpsamma svar. Minst sagt undermålig kundservice. Skulle inte rekommendera någon att köpa något från detta oseriösa, värdelösa företag!

Ordered a pair of headphones in February, got a refund in September for never receiving them lol

I placed an order in June. It still hasn’t arrived. According to them, they are contacting or trying to contact the warehouse. What I don’t know is how they are trying to contact them, whether by carrier pigeon or smoke signals. I mentioned the possibility that Santa Claus could bring it to me, as he might be faster, and perhaps it will arrive for Christmas if I’m lucky (SINCE JUNE). Maybe Santa has an appointment with them and can go faster. They also don’t reply to emails, which takes them about two months, so the carrier pigeon and smoke signals hypothesis makes more sense to me.

Now, speaking seriously: Professionalism 0, Communication 0. I have never experienced such a grotesque situation in my life. I only hope to receive the order so I can burn it, to avoid giving any publicity to your product. I would define you as lamentable and ridiculous.

P.S.: I’m having a barbecue today and will take the opportunity to see if the smoke signals reach you. It means I still haven’t received it. (Just in case I’m adding this clarification, in case of cognitive issues).

Andra paret hörlurar som gått sönder efter kort tid. Både ladd etui och hörlur strulade. Kontaktade support och fick guidning för hur jag skulle gå till väga för att reklamera. Sedan skulle man skicka nya. Efter att ha gjort enligt instruktion hördes inte ett ljud från Urnbanista trots att de utlovat att skicka ett par nya Atlanta.
Går inte att få kontakt, svarar inte på email och finns inget telefonnummer att ringa.
Nästa steg blir att gå via Allmänna reklamationsnämnden.
Tråkigt med oseriösa aktörer!

Mein Motorola Handy findet die Kopfhörer mit Bluetooth nicht, sehr schade um das Geld.
Sowas macht einen einfach nur frustriert und sauer.

jeg bestilte en vare den 11. aug. og har endnu ikke modtaget noget .-(
Ved ikke om det er svindel eller hvad.
Men jeg vil gerne snart have svar.

Ordered Miami headphones 6 days ago and received a tracking number. When the UPS tracking showed out-for-delivery yesterday, I noticed the delivery is taking place in Netherlands, but my order delivery address is supposed to be in Latvia. Emailed support 2 times yesterday and again today. Still no response!
I'm shocked at the poor service now as I have ordered and bought their goods multiple times before.
UPDATE: To be fair, today, the 2nd of September, I received my headphones. I've bought their goods in airports, in the UK, and via their website before, seems like a legit brand. However, the complete lack of customer support replies on my last order is disturbing. Wondering how to claim the warranty should anything happen or even if I have a simple question.

Väldigt dåligt kvalitet och dåligt kundservice, Jag har Urbanista Los Angeles med solceller som knäckts i bågen, har googlat och det verkar som Urbanista hörlurar har problem med bågen.
Skrivit med kundservice med du slutade svara! Köp ej de här dåliga hörlurar.

Har haft mina Palo Alto hörlurar i några dagar nu och tycker än så länge att de fungerar väldigt bra. Snabb leverans också, bara två dagar!!🥰

worst shop - no customer service

Ich habe die Urbanista Seoul bestellt, und drei Tage später erhalten. Leider funktioniert der linke Kopfhörer nicht. Ich habe dann Urbanista angeschrieben und um einen Umtausch gebeten. Leider habe ich keine Antwort bekommen. Ich schrieb Urbanista ein zweites und drittes Mal an, um eine Lösung für den Defekt zu finden. Leider weiterhin keine Antwort. Weder das Produkt ist akzeptabel noch der Support von Urbanista. Ich habe also 89 € rausgeschmissen. Würde es um mehr Geld geben, würde ich einen Anwalt konsultieren. Der Support von Urbanista ist nicht vorhanden. Schlechtes Produkt, schlechter Service – absolut nicht zu empfehlen!!!

No item, no refund.
I ordered a pair of headphones in early June 2024, I still have not received the items. I have sent multiple emails throughout the month requesting an update on the missing order, then eventually requesting a refund as I did not receive the item. They provide vague responses and no indication of a refund. I have raised a dispute claim with my bank. Very expensive and seemingly a scam. Exhausting process!

Der Kundenservice ist ein Witz, mir wurde versichert, dass die Lieferung versendet wurde, habe aber wochenlang kein Paket bekommen, nach mehrmaligem Nachfragen bin ich draufgekommen, dass nichts versendet wurde! Ich sollte mir dann eine andere Farbe auswählen, obwohl laut Internetseite die bestellte Farbe lieferbar gewesen wäre. Habe den Kauf storniert.

Stay well clear of this company and it's products. Absolutely shocking customer service. Infact no customer service available. My Urbanista Phoenix solar earbuds broke down after 3 months. They are refusing to repair them under warranty and lied to me that the parts required were not available. I paid £127 on a jet 2 flight. Be warned if you ever need a repair or replacement this poor excuse of a company will not honor it's Warranty / Guarantee.

Company lies and says shipping takes 2-6 days in Europe. Its been two weeks and my headphones haven't been shipped and customer support don't respond to emails, including requests for refunds. I'll be filing a dispute with my bank this week, scam artists!