Total scam. Sent me wrong item. Zero response until I escalate to Amazon Pay. Finally provided return instructions. Asked for photo evidence but never responded again. Returned item immediately. 3 w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Toon meer
Bedrijf heeft geantwoord
I compared prices of Converse on lots of different websites and this site was the cheapest by quite a way. I was a bit worried that the shoes would never arrive at that price! I chose the cheapest, se... Toon meer
Bedrijf heeft geantwoord
Terrible communication, phone numbers which don't exist or don't get answered, I ordered in March, and have had a cancellation from them only 2 days ago. No explanation, though reading the reviews its... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Contactgegevens
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,8
Slecht
603 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Awesome surf online shop
I have been after a backpack for some time and I have checked all different surf shops, online retailers etc. I came across Urban Surfer and the range was pretty good (backpacks). They provided good details on the bags but best of all they sold it at a very reasonable price. I couldn't resist and I will be shopping with them again soon.
3 november 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Igor!
Thank you very much for your kind words and 5 star review! We aim to give our customers the best experience and prices when shopping with Urban Surfer. We are happy to hear you will be shopping with us again soon! You are a very valued customer and we hope you have a fantastic rest of your day! :)
Kindest Regards
Danielle Foster
Great Service
Delivered very quickly and I would not hesitate in using Urban Surfer again.
22 oktober 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Neil,
Thank you for you great feedback! We are happy you liked our delivery service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Antwoord van Urban Surfer
Hello,
Thank you very much for you lovely review! It is greatly appreciated. We hope you shop with us again soon.
Kindest Regards
Danielle Foster
What you expect
Goods came within good timing and as described. This is what I expect when ordering online
14 oktober 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you very much for your great review. It is much appreciated. We are happy you liked our service and we hope you shop with us again soon.
Thanks again and have a fab day.
Kindest Regards
Danielle Foster
Sweetskateboards - The Chino
Good stuff and quick delivery from UK. Perfect deal.
3 oktober 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you very much for your kind review, it is greatly appreciated. We are happy you like your item and we hope you shop with us again soon.
Have a lovely day.
Kindest Regards
Danielle Foster
Great place to shop
I order from urban surfer regularly and always receive great service. They are reliable, provide a good service with fast delivery. Never had any problems. Email me with good deals too.
2 oktober 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Kirsty,
Thank you very much for your lovely review! It is much appreciated. We are delighted you like our service and good deals its always a pleasure! Have a great day!
Kindest Regards
Danielle Foster
As it should be
Ordered, delivered. That's all you need really.
13 september 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you very much for your fab feedback! We are happy you like our service. We hope you shop with us again soon. Have a lovely day.
Kindest Regards
Danielle Foster
Enjoi Socks
Great quick service. Have bought before, pressie for my Grandson, he loves them.
10 september 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you for your awesome feedback! We are delighted your grandson love the socks! We hope you shop with us again soon and check out all of our other great range of socks!
Have a lovely day.
Kindest Regards
Danielle Foster
Antwoord van Urban Surfer
Hello,
Thank you for your kind review, it is very much appreciated. We are happy you like your order and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Antwoord van Urban Surfer
Hello,
Thank you very much for your nice review, it is greatly appreciated. We hope you shop with us again soon.
Have a good day.
Kindest Regards
Danielle Foster
No reply from emails
Desperately trying to get a reply via email concerning a size/return item but to no avail.....simply not good enough
4 september 2015
Review zonder uitnodiging
fantastic service
Great fast service with free delivery. Can't fault
23 augustus 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you very much for your fab review. We are glad you liked our delivery service.
Hope you have a lovely day.
Kindest Regards
Danielle Foster
Great Service
Great store and brilliant pricing would definitely recommend.
21 augustus 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review. We are happy you liked our service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Antwoord van Urban Surfer
Hello Miss Katy Pointer,
Thank you for your lovely review it is much appreciated. We are delighted to hear you like our products. We hope you shop with us again soon to experience even more amazing products and services.
Have a great day Katy!.
Kindest Regards
Danielle Foster
Great service highly recommended.
I had a great service with Urban Surfer. They are highly recommended from me. I ordered my trainers Saturday evening, opted for free 2nd class delivery and the shoes were here Wednesday.
Great quality shoes, no dodgy stains or slight imperfections you can get with surf dome etc.
Reason for 4 stars instead of 5 is the choice of size 12 shoes is very limited. Using the filters leaves me with choosing from around 10-12 pairs of size 12 trainers, including the ones I bought.
I was given a 15% discount code in the box when it came so I was eager to spend more with them on trainers but this has been severely limited due to the above.
Other than that everything was perfect. Great store and will be keeping an eye out for more from them.
31 juli 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you very much for your kind review. It is much appreciated. We are happy you like our service and quality of our products. We aim to please and amaze all our awesome customers when they receive their ordered products.
We are sorry for the limitation with size 12 trainers. It may be that be that we are coming to the end of the season and are awaiting new stock. However we will take in this feedback and try to lengthen our range with the sizes. Again thank you very much for your fab review!
Hope you have a great day and that you shop with us again soon.
Kindest Regards
Danielle Foster
Top notch
Best prices, best service, i will definitely be buying from this site again, would recommend to anyone
26 juli 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Leigh,
Thank you so much for your amazing review! it is greatly appreciated. We are delighted you liked our service, it has been a pleasure! :)
Have a fab day.
Kindest Regards
Danielle Foster
Rash Vest
Better priced than the manufacturer !! Plus speedy service. Well done
24 juli 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Fraser,
Thank you very much for your kind review. We are happy you liked our prices and service. We hope you have a lovey day.
Kindest Regards
Danielle Foster
no nonsense service
I orders my flip flops on line. Just a few questions . My order arrived on time & just as I wanted no nonsense service.
23 juli 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review. We are delighted you liked our delivery service and got just what you wanted. We hope you have a lovely holiday.
Kindest Regards
Danielle Foster
Great, quick service
Item as described and delivered before expected. Would use again and recommend
22 juli 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you for your great review. We are delighted you like the item and our delivery service.
We hope you have a lovely day.
Kindest Regards
Danielle Foster
Fast Free Delivery
Fast Free Delivery! Look online for discount codes. I was surprised at how fast my order arrived considering Free delivery. Good quality item. Cheapest online. Thankyou. I would definitely recommend.
20 juli 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Donna-Marie,
Thank you so much for your lovely review. We are delighted you liked our service and the item. We hope you have a lovely day.
Kindest Regards
Danielle Foster
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.