Total scam. Sent me wrong item. Zero response until I escalate to Amazon Pay. Finally provided return instructions. Asked for photo evidence but never responded again. Returned item immediately. 3 w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Toon meer
Bedrijf heeft geantwoord
I compared prices of Converse on lots of different websites and this site was the cheapest by quite a way. I was a bit worried that the shoes would never arrive at that price! I chose the cheapest, se... Toon meer
Bedrijf heeft geantwoord
Terrible communication, phone numbers which don't exist or don't get answered, I ordered in March, and have had a cancellation from them only 2 days ago. No explanation, though reading the reviews its... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Contactgegevens
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,8
Slecht
603 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bought some socks
Cheaper than elsewhere and very fast postage! Would use again
4 juli 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your great review! We are glad you liked our fast service! :)
Have a lovely day.
Kindest Regards
Danielle Foster
Kids Banz sunhat - Hawaii pink
Great product, as it says. Really easy purchase & quick delivery. I'd buy through Urban again! Thanks
29 juni 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review will be greatly appreciated. We are glad you enjoyed our service and we hope that you buy with us again soon.
Yours sincerely
Danielle Foster
Great product and quick delivery
Great item arrived quickly was happy with price and delivery costs. Would recommend. Thank you
26 juni 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Rebecca,
Thank you so much for your lovely review, it is much appreciated. We are delighted you liked the service. We hope you shop with us again.
Thank you again.
Kindest Regards
Danielle
what I needed!
These slides met my requirements, price was right and on line ordering, delivery et al fine!
16 juni 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your kind review, it is much appreciated. We are happy you liked your item. We hope you have a lovely day and that you shop with us again soon.
Kindest Regards
Danielle Foster
Excellent service!
My order came the next day & was good quality.
7 juni 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you for your lovely review it is much appreciated! We are delighted you are happy with the delivery and the product. We hope you shop with us again soon.
Kindest Regards
Danielle Foster
Exactly what I wanted.
Excellent delivery arrangement and the item was spot on.
3 juni 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated! We are happy you liked our fast service and we hope you shop with us again soon. Have a lovely day.
Kindest Regards
Danielle Foster
Good seller
good product at a good price, quick delivery too perfect
1 juni 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated! We are happy you liked our fast service and we hope you shop with us again soon. have a lovely day.
Kindest Regards
Danielle Foster
belts
Good price and speedy delivery, discount code in 1st purchase ensured I I returned promptly for a 2nd time and received the same speedy delivery :)
30 mei 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated! We are happy you liked our fast service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Does what it says on the tin
As described, well packed, speedy delivery.
24 mei 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated! We are happy you liked our fast service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Lovely shoes at a good price, good customer service on phone
As the title says lovely shoes at a good price but disappointed to pay for return. Had problems with return and refund, it had slipped through the net, but a quick phone call sorted it out immediately. Very friendly, efficient customer service.
21 mei 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Chris,
Thank you for your kind review it is much appreciated. I am sorry you have problems with the return and refund procedure. We are happy this has been rectified now and we hope you have a lovely day.
Kindest Regards
Danielle Foster
Converse hat
Easy buy with great delivery with no problems thank you would recommend
16 mei 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Paul,
Thank you so much for your awesome review, it is much appreciated. We hope you shop with us again soon.
Kindest Regards
Danielle Foster
Antwoord van Urban Surfer
Hello,
Thank you so much for your awesome review it is much appreciated! We are delighted you liked the delivery service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Great quick service
Found my item easily at a competitive price and delivery was spot in time
13 mei 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your awesome review, it is much appreciated. We are happy you liked the delivery service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Great boots
My granddaughter wanted the converse to wear with her prom dress!! Have to say they look lovely :)
12 mei 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Fiona,
Thank you for your lovely review! it is much appreciated. I think that was a awesome stylish idea! hope your grand daughter enjoyed her prom! :) we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Levi's boots
Excellent quality and great fit, really happy with the purchase and will be back again. 5-5
10 mei 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your awesome review! it is much appreciated. We are delighted you are happy with the item.
We hope you shop with us again soon.
Kindest Regards
Danielle Foster
resting my feet in heaven
I bought a pair of Animal flip flops they arrived very quickly and are excellent quality, I was pleased with the colour which is described as shocking pink and as I am the wrong side of 65 I wasn't to sure but they are a lovely pink. As the title says when I slipped them on that is exactly how I felt. Thanks to Urban Surfer.
6 mei 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review it is much appreciated. We are over the moon you like the flip flops. They are a lovely pair for the summer and for your jolly holls. We hope you shop with us again soon. Have a lovely day.
Kindest Regards
Danielle Foster
Great experience
Fast delivery, item as described, good price all good
30 april 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello Pablo,
Thank you so much for your lovely review it is much appreciated. We are happy your liked the delivery service and hope you shop with us again soon.
Kindest Regards
Danielle Foster
Good flip flop
Product, delivery, correspondence all good. Buy the next size up to the one you require.
29 april 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review it is much appreciated. We are happy you liked the item and we hope you shop with us again.
Kindest Regards
Danielle Foster
Fab service, easy transaction, great stuff!
Really great experience using urban surfer. Best price I could find online and they sent me a code for a discount off my next shop. What more could you want...hmmm stickers maybe but that's it!
24 april 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated. We are glad you liked our service and hope you shop with us again soon. Have a lovely day.
Kindest Regards
Danielle Foster
Neff Beanie
Great service from Urban Surfer, beanie was the cheapest I could find online and was delivered super quick. Will definitely return and recommend.
22 april 2015
Review zonder uitnodiging
Antwoord van Urban Surfer
Hello,
Thank you so much for your lovely review, it is much appreciated. We are happy you liked the delivery service. we hope you shop with us again soon.
Kindest Regards
Danielle Foster
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