caphunters.co.uk Reviews 127

So initially I got an email from them asking to leave a review and I gave them a generous three stars ONLY because I like the way the hats look...and I had no other disputes except this odd smell of rotten fish on them...I sent them a complaint to express my disappointment in whatever that funky smell is and that I have to figure out a way to get the smell out/off of supposedly new hats. Their response was that they are sorry and they never had any one make this complaint before but afterwards i searched other reviews and they definitely have had this exact issue before...now I'm giving them the one star for that. Beautiful fishy hats🙁🤢👎🏼

0 stelle
Ordinato un pacco il 17 aprile mi viene consegnato a un indirizzo sbagliato nonostante l’avessi scritto corretto.mi accordo con corriere X ritiro in un fermopoint,il pacco il 17 riparte..ora risulta consegnato a Origgio ne corriere(brt)ne loro,parlano di rimborsi se non quando il pacco rientrerà in Spagna.50€ buttati scandalosi

I ordered 3 caps all look new..but after receiving them one of them was really washed up and old.. i tried to return but there was no any easy way and at last i received another bill to pay for delivery while i have already paid before.really i dont recommend anybody to trust this company.its kind of fraud ..specially after receiving the old cap...then pay for double delivery thats craizy.DO NOT ODER ANYTHING FROM CAPHUNTERS PLEASE.IF YOU DO IT..ITS AT YOUR OWN RISK.

Acquistato da sito ufficiale caphunters
Cappellino pagato circa 32 euro.
Arriva il pacco con corriere BRT in una scatolina rigida con nastro superiore e parte inferiore non sigillata semplicemente montata ad incastro. Aperto il pacco : era VUOTO presente solo la busta di carta che avrebbe dovuto contenere il cappello. Contestata la consegna a BRT che risponde di rivolgersi al venditore.
Purtroppo il sito non presenta un contatto telefonico, non presenta una mail di contatto, assistenza clienti inesistente.
Scavando on line ho trovato un contatto mail ma ad oggi nessuna risposta.
Fate attenzione non buttate i vostri soldi,
un azienda che consegna un pacco non Sigillato, che non risponde alle mail di contestazione, che non ha una chiara lista di contatti e che non ha servizio clienti ma solo forum parere personale non è un azienda affidabile.

Everything went smoothly, tracking was accurate. It took one week from Spain to UK which is totally normal for the cheap shipping fee (I have an e-commerce so I am aware of the shipping rates).

I ordered a hat a year ago! It still hasn't arrived.. I definitely do not recommend it, they are cheating people

I have ordered 2 weeks ago and it's not even shipped. Very poor service, very disappointing and will never buy again from this store

I made a purchase on the 4th December and it is now February 10th and still no delivery! I have been in contact with them and they advised that my order was sent to Poland by mistake and is now on its way to me which was two weeks ago but when I checked my tracking again it seems it is still in Poland. I have been very patient and understanding up until now but there is only so much understanding a customer can take. These were meant to be Xmas presents but that clearly isn’t the case anymore, I am extremely disappointed and now I find out my card has been scammed from the same country Caphunters are based, I’m not pointing fingers here but it’s all too much of a coincidence. I am now asking for full refund as I have given up hope that my order is on the way. Stay clear from this website unless you want to play Russian roulette with your money !

Great price,great selection and 5☆☆☆☆☆ service 👌.

Scammers, spent £15 for next day delivery amd 2 months later sill nothing. Ignored since. Scum

potessi metterei 0.
Ho ordinato un cappello il 17 dicembre, pagando per le spedizione in 48h, il cappello mi è arrivato il 22 gennaio, più di un mese dopo.

Gli scrivevo ogni settimana per ottenere aggiornamenti e non sapevano dirmi niente, mai aiutata né assistita.

Per di più ti mandano il cappello all’interno della busta morbida tipo Shein, senza neanche niente all’interno della boina per mantenere la forma o evitare di rovinare il prodotto.

Oltre al fatto che mi hanno messo la busta di Caphunters all’interno, rotta e con un buco da bruciatura di sigaretta, inspiegabile.

Infine la scritta si è già scucita da una parte.

Con tutti i soldi che chiedono è una follia.
LASCIATE PERDERE non conviene e non siete tutelati, non sono sicura siano neanche cose originali

Ti rubano i soldi e non spediscono la merce stateci lontani e fate come me denunciateli alle autorità cosi pagheranno le conseguenze.

When ordering cap it said in would take 2 days for delivery, took over 2 weeks as they are not even uk based, customer service is terrible too, save your money and buy elsewhere

I ordered the cap a week ago and the estimated delivery date was between 19th and 23rd of December. On the 23rd, the status changed to “we cannot estimate a delivery date.” This is right before Christmas, and the cap was meant to be a gift.

The item was sent from Spain, but this was not clearly communicated at the time of ordering, especially as the website uses a UK domain. If I had known this, I would have reconsidered the purchase. Overall, this was a disappointing experience due to poor communication and unreliable delivery information.

Don’t order from this site!!

Like a lot of people have said, STAY AWAY from these scammers. Sent cap back and have proof of postage to say delivered on 22nd November, a month down the line and no refund. Ivy at customer service blatantly lied to me and said not received it back when clearly have as I have proof of postage. Absolutle scum bags. DO NOT USE

Avoid this company at all costs. Late delivery and poor customer service.

Ordered a cap over 2 weeks ago. Still hasn’t arrived. The timeframe they state it will be delivered by is waffle.
Assumed was UK based by the cap is being sent over from Girona. Could’ve purchased from pitsea market if I wanted a fraud.
Tracking info only states the day they accepted my order.
Online messaging on the website stated “I can only see what you can”
Useless. Quick to take your money.
Do not use

Caps went on holiday without me

Ordered 3 caps from caphunters.co.uk. What arrived was a damaged, unsealed box… and apparently only part of ordee. The delivery photo even shows the box open, so clearly my caps decided to escape mid-journey.

Tracking? Non-existent for weeks. Only later did it become clear the order was shipped from outside the UK, giving strong dropshipping-from-China vibes.

To make things worse, the print don’t look genuine or original, which raises even more questions.
Sent proof, contacted support — it was the classic game of “not our problem”
Seller blames courier, courier probably blames gravity. End result: missing items and lost money.

If you like surprises (and not the good kind), this might be the shop for you. I personally wanted caps, not a mystery.

Would stay clear of this company can't believe the customer service!

È un mese che aspetto il rimborso per un cappello mancante nella spedizione, e non si degnano nemmeno più di rispondere!