USC Reviews 

WORST CUSTOMER SERVICE AND DELIVERY SYTEM TROUGH EVRI MADE ME WAIT A WEEK CONSITANTLY CHASE THEM BOTH TO TELL ME "OH DIDNT YOU KNOW WE LOST YOUR £160 PARCEL" WHICH TO PISS ME OF EVEN MORE IS KNOW OUT OF STOCK
WILL NEVER NEVER USE USC AGAIN

Happy with the price and product delivery was on time too

Great service, fast and safe delivery. Items exactly like on photo. Very happy.

Had a gift card given to me - made an order online with Nov 19th as delivery date, then heard nothing for a week and no delivery came. Contacted USC who told me that my order 'was never authorised' even though i had an order number - Had a new gift card sent via email, tried to use it on checkout to make the order again and 'something went wrong' now shows when I try to make the order. I made my original order on 13th November, its now 30th This is the worst experience of making an order I've ever experienced.

Finally got my package yesterday. Thanks. I think next day delivery should be removed if it can’t be honoured. Fully understand it can be busy, but 4 days after placing order isn’t good. On the plus side, great items at great prices. Thank you to the agent that picked up my email for rushing this through.

Paid for next day delivery with DPD and order was sent to EVRI! No surprise wasn't a next day delivery! Tried to contact USC costumer service about it( before the order being even processed) saying I don't want it delivered by EVRI, thats why I paid extra for the delivery, answer was: sorry for the inconvenience, we will offer you free delivery on your next order! Of course I said sorry for the inconvenience, but I want to cancel my order, and they answered i have to wait 24h? After reading the policy I understood why, now they can reimburse me with a shop credit instead of a full refund! Surprisingly order was processed a few minutes after I contacted the customer service preventing the cancellation from happening! Meanwhile I raised a dispute and will be waiting for a resolution for the next 28 days! Dodgy company that I wouldn't recommend to anyone

This was a fraudulent purchace on my account refeted to fraud team

Ordered and delivered in less than 24hours. Amazing service

Excellent and very speedy

Before my Black Friday purchase had arrived the price had dropped by £12 which is over 15%!

This had left me very disappointed.

Paid £10 for next day delivery. Waited in all day. Emailed at 7 pm to say it wouldn’t be delivered. Really poor. No way of contacting to get an update. Would give 0 stars if it was an option

I ordered a pair of CP Company cargos from USC for £203.99 (order #USC50000000187188) for delivery to Belfast. This should have been a straightforward domestic order, but Evri incorrectly tried to charge me €93.24 in duties/taxes due to a system error. Even after Evri confirmed in writing that it was their mistake and removed the charge, the parcel was still returned to sender before it ever reached me.

Throughout this entire situation, USC provided no real help at all. I contacted them repeatedly but they offered no assistance with the Evri error, no clarification, and no support, despite being the retailer responsible for the delivery. Their replies were slow, extremely short, and completely unhelpful. One example:
“Sadly any custom fees are down to your local customs office.”
This was incorrect and didn’t address the issue whatsoever, especially since Evri had already admitted fault.

Because USC makes it almost impossible to contact them (no working email support, no live chat, and a website that gives you no direct way to speak to anyone) I had to rely on Instagram DMs, where messages were ignored for days at a time. Their communication has been awful throughout this whole process.

On top of all this, the order was sent to Belfast, where I was only staying temporarily. I made it very clear that I was leaving soon and needed to know whether the parcel would be resent or refunded. USC never clarified anything, which added even more stress because if they had resent it without telling me, it would have gone to an address where I could no longer receive it.

When my order was refunded, I didn’t get back my £4.99 delivery fee, despite the parcel never arriving. I then had to reorder the cargos again and pay another £4.99 delivery fee, meaning I’ve now lost on delivery costs for an issue that wasn’t my fault at all.

To top everything off, just a few hours after I placed my reorder, USC emailed out a Black Friday offer giving £20 off orders over £100. I missed out on it purely because of timing, not their fault, but an extra kick in the teeth after everything that had already happened.

So after nearly two weeks of dealing with an Evri error, no help from USC, lost delivery fees, and a ton of unnecessary stress, I’ve received no compensation or goodwill gesture at all.

This has been the most stressful and disappointing retail experiences I’ve ever had. A simple order turned into a two-week ordeal, with constant chasing and zero support. For a company selling premium items, this level of service is completely unacceptable.

I just want this situation acknowledged properly and the extra costs and time I’ve lost trying to sort this compensated.

Bought as a gift. The recipient was happy and wore it immediately. Looked relaxed fit.

I paid for next day delivery with DPD as I find Evri SOOOOOO unreliable
2 days later still not received my parcel
HELP

Disastrous. I have been experiencing issues with this order from the very beginning. Evri has either lost or misplaced my parcel, provided me with an incorrect collection code, and it appears that someone else may have collected my order as a result. Despite this, USC has offered absolutely no assistance.

I initiated a chargeback with Revolut, who were similarly unhelpful throughout the process. The chargeback case has since been closed with no refund issued, so I contacted both Evri and USC myself. Yet both parties continue to repeat the same incorrect statement — that they cannot issue a refund due to an “open chargeback”.

I have explained countless times that the chargeback case was closed and no refund was ever received. It is beyond unacceptable that this basic information is repeatedly ignored. At this stage it is difficult to understand whether this is a failure of communication, a lack of competence, or simply a disregard for resolving my issue.

I expect this matter to be addressed immediately and for a full refund to be issued without any further delay.

Dealing with usc was fine but stop using evri as your courier, they are useless, use Royal Mail at least they can be trusted to deliver safely and within a decent time frame.

Don’t buy if it’s for a present! Ordered some Barbour shoes for my wife’s birthday and the box looks like it’s been in a cement mixer! I feel ashamed to wrap it up and give it her. Spend the extra £10 and buy somewhere else!

Wrong shoes sent. Had tan inside not grey sued

Best price for what I wanted anywhere online.
Ordering process very easy and was kept informed at every process from paying for my item which I like.
My only problem is that when I received my boots the box was ripped to shreds as if it had been badly stored at the warehouse without any respect for the product (not good).
I have taken a photo of this and I have also reported this to Evri as it may be their fault as well, luckily the boots aren't damaged.