Vets Now Reviews 

Our dog received the best care BUT the cost is extortionate, I know they are an out of hours vets but I can’t see how the cost is justified

They misuse the people’s feelings and charge them very much . As they work at night shift so they understand very well that when someone needs their help at night it means they have no other option and nowhere else to get help from and they understand that the client can’t argue about this price they give him . They charged me more than 3 hundred pounds for giving me a five minutes useless consultation .

Couldn’t fault the veterinary care & the professionalism of the staff. However the cost is extortionate! Just over the moon that I still have my gorgeous cat thanks to them.

Very good s vice unfortunately had to wait quite long

Our dog had collapsed and had to use out of hours for the first time. Can't fault the attention and kindness shown by the vet and the receptionist. The vet (Charlotte) had familiarised herself with our doggy's history although his condition was new. The diagnosis and options were clearly explained. Our boy is home for now and it's a case of wait for an improvement.

Putting aside any disappointment at the eye watering costs, when you pay this much you really ought to get quality service.

I recently took my puppy to them having swallowed a rubber glove, on arrival a lady barely acknowledged me, didn't introduce herself, though I was able to squint at her badge a determine she was a vet nurse.

She asked me why I was there, told me to weigh the puppy which I did, then disappeared out the back to return a few minutes later and tell me she'd take the dog out the back.

Wait I said - what are you proposing to do? She said they'd make the dog sick, fair enough but no consultation? No opportunity to ask questions? For a base fee of ~£350 for just the consultation - where's the actual consultation?

She then reappeared a few minutes later to say she probably should have told me the price and it would be £450.

10 minutes later she brings the puppy back out says all done and start to prepare paperwork, then throws out a casual - oh it's actually £594 because she's heavier. Heavier than what? I gave her actual weight the moment we arrived?? How can they be allowed to make up prices and expect you to pay without prior approval?

Very disappointing, the out of hours vet who used to operate out of my vets - Dragon Vets in Cheltenham - were pricey but superb. Based on this experiance the current outfit are shoddy and unpleasant money making factory.

For all I know the vet was excellent and caring, but since I never even saw them how would I know?

I'll be avoiding Vets Now in the future.

We have used Vets Now a few times now and have always found them welcoming and kind, whatever the time of night.

From the first telephone conversation, clear, reassuring instructions and message sent immediately with directions. Everything clearly explained and attentive listening to what I was saying. To Kirsty on reception team, although it was a long wait, well handled, professional and patient with everyone and their pets. Vet Alex was very quick to understand the needs and dealt with Charlie very swiftly and kindly. Clear instructions about medication and fees. Couldn't fault the service, very grateful that it is provided when there's nowhere else open. Thank you.

Very helpful , friendly and efficient

Bit pricey for out of hours but service really good

Witham branch - we took my daughters puggle there who is 13 years old, after speaking to my vet and explaining she was struggling to breath and was collasping they advised we take her to an emergency vet as they were not open early hours of this morning. We were on the way , they shut at 8.30am , called me to say "we think its best you take her to your own vet" I said we are on the way and will be there 8.25am as there as heavy traffic and i had to pick up my daughter of which they were aware... the nurse came out and took Nellie for an examination, then the vet came out and told us she had fluid on her lungs and asked if she had been diagnosed with a heart murmer, to which the answer was not , he said where she had been sick.. she wasn't sick at all .. , she had fluid on her lungs, she explained she hadn't been sick .. my daughter explained her symptoms and offered to show him a video we took of her struggling to breathe .. he didnt' want to see it , he said best to go to our vets and get blood tests done .. we explained she is 13, she is stressed about being here .. the whole family is upset , she is getting worse not better and my daughter said its time for her to be put to rest .. he agreed .. he went back out .. then as i came back in from getting the kids out of the car, he literally threw Nellie's lead at me and said "i don't feel comfortable doing it her tail is wagging" .. i questioned him and said this has been going on for a few days her breathing is over 6o instead of a normal 30 breaths a minute .. he said I am not comfortable and walked away ... can you imagine the distress this caused us all ? I get he may of thought she needed more tests to find out the cause, but the way he spoke to us , it was like he just wanted to go home as it was well past 8.30am now by the time he had checked her and spoke to us. There was no explanation as to what could have been causing her to struggle to breathe and collapse, she can't manage a normal walk without collapsing, he said we are like A&E we can't do those tests here ... take her to your normal vet .. his manner was awful .. The receptionist and nurse were lovely , but the vet .. he needs to have some empathy, the dog is part of my daughters family , not "just a dog"

The people are very kind and helpful

Dr Morley and nurse gerorgia were phenomenal with my whelping dog in distress.
They saved our dogs life and delivered 2 safe puppies which we was very touch and go.

They gave options and clear prices.
They had my dogs best interest at heart and I knew she was safe and in good hands.

I dont think ive ever met such a lovely compassionate team.
Our dog is very clingy and they let me me present as much as they could to ease her distress. Something I have never experienced with previous vets. No words can describe our grateful thoughts.
Down to earth experienced people who made us feel part of the treatments to keep our girl calm.
I wish they worked day time hours as we would be changing to dr Morley permanently.
Thabkyou team. All all thriving and healthy.

Shameful thieves

Although we had a bit of a wait everything went as expected. Staff were courteous and professional

Good telecoms pre-visit

Good reception

Superb, very experienced confident vet - gave spot on treatment for our dog

Top class. Absolutely professional and caring. Kept us informed all along what wasa really worrying time for us.

-Gold-star service by very competent and super-friendly staff
- Yes, steep prices, but totally worth it, because you cannot put a price tag on the life of a beloved pet (= family member)

£1500 to X-ray my dog no thanks your response is laughable what 15 more times expensive utter bull you should be ashamed holding people to ransom

Quick to come to reassurance that illness was not serious