Vida Homeloans Reviews 

App to offer quick and with no fuss whatsoever. Clear underwriting requests and fair timescales. Our underwriter Barry was quick to to answer questions and to pick up the phone if he had any queries rather than ping ponging emails back and forth.

As a broker using VIDA for the first time my experience could not have been better. From the very beginning speaking to Mobi who provides answers straight away to checking other bits with the guys at the V-Hub was a great experience finding out my client was a great fit for the criteria. After supplying everything my underwriter (Lisa) went above and beyond to help with the case and have surpassed my expectations in every single way. Never before have I felt the support like I have from any other Mortgage lender.

A fantastic experience from start to finish, nothing is too much trouble & very excited to be using VIDA in the future!

Excellent communication, and helpful when issues were experienced. Phone calls to explain situation, and access to a great underwriter, Barry Lindsay, who was efficient, friendly and helpful, and took a pride in his work and the service being offered.

Fantastic service, look forward using this lender well recommended.

Great service from Vida this week. The application was submitted on the 28th of January, valuation done on the 3rd of February, and then offered on the 4th of February. No nonsensical questions. I am really impressed with the service received. Thanks a lot.

I have worked with VIDA for many year as I am a specialist mortgage broker. The underwriters are efficient and helpful, and call to discuss requirements, which I really appreciate and this saves everyone time. On a recent case, the underwriter, Alex, was amazing, issued the offer quickly and even notified us of a new product rate reduction.

The Premier Hub team just make my job effortless. Thank you. 5*

Penny Bailey at Vida Homeloans was an absolute pleasure to work with. As a mortgage broker, I really appreciated how straightforward she made the underwriting process. Communication was clear, expectations were known, and there were no unnecessary surprises. Penny’s efficiency and attention to detail made it a smooth journey from application to offer within 6 working days. Great for me and my client, thanks Penny!

I'm a mortgage broker and I have to be honest, I have used Vida a few times in the past, which was generally a pretty awful experience, and normally led to a decline even through the clients met Vida's criteria, and I have been avoiding them for quite a while. However something seems to have changed, I placed 2 mortgages with them recently which only Vida would accept and the service has been amazing, and both cases were offered very quickly. Both of the underwriters Andrea Blane and Zoe Fidler were brilliant. I'm surprised to say this, but I will definitely use them again. Whatever you have changed in the background has made a massive improvement.

Fast and efficient once case submitted - Barry the underwriter went to offer in 4 days - valuation was quick - would have got 5 starts but calling through to the hub can take a long time on hold.

Great service and understanding underwriting. Andrea was brilliant.

I am so pleased with the efficiency it is a great company and I’m looking forward do I have a business with

Good service. My underwriter was P Muller who was brilliant throughout. Communication was first class and would use again.

Barry Lindsey has been the underwriter on my case. Application submitted on 14th Jan and offer issued 16th Jan. I cannot fault the efficiency of Barry who made a point of ringing me to let me know the case had been offered. I will definitely be using Vida again.

Having been refused at the last moment I wrote a review on how this company had handled our application from start to finish and how it was a very traumatic time. The complaints team were going to investigate our concerns and they were going to get back to us. 8 weeks down the line and not a peep. The communication with this company is shocking and leaves a lot to be desired. Mixed messages and it appears stressed out underwriters who have yet to advise us or the broker with a clear and transparent reason why we were declined.
Seems like a blessing in disguise as I’m sure a chocolate teapot would be of more use.

Great lender and very good experience. Got BTL offer really quickly with no silly questions. Will definitely use them again. Special thanks to Barry, the underwriter.

After waiting several weeks, Vida instructed a surveyor who significantly downvalued the property compared to clear local comparables. Despite providing strong evidence and going through a formal appeal, the valuation was dismissed with no meaningful engagement or explanation.
The process was slow, opaque, and costly. While this dragged on, I was left paying ongoing interest with no resolution in sight. Once Vida’s surveyor decided on a figure, it became clear that the appeal process was little more than a formality.
If time, certainty, and fair treatment matter to you, I would strongly advise caution. This experience caused unnecessary delays, stress, and financial cost.

dealt with Barry Lindsay as the underwriter. It was a bit of an awkward case with additional documents and surveys required but Barry bent over backwards to help push it through to offer. He extended the deadlines as well which was very helpful over the festive period. All round easy to deal with and provided updates by phone and engaged in conversation to help push the case though to offer

Responsive underwriting - Especially Guy Todd. Helpful staff always available on the phone as and when required.