Vida Homeloans Reviews 

1.311
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Thanks to Vida we finally became homeowners in April via SimplyLending. Vida’s decision to lend changed our lives and we are living in our dream home. They have been very fair with their assessments... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great telephony team. Greet underwriting. Worked with Daniel Shah recently and he was extremely approachable and common sense underwriter, which is exactly what we need when we work with complex cases... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Initial application failed on the house we were renting due to it being near to a social club. We appealed but this was not overturned, fair enough. Second house everything went through, s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I applied with Vida home loans via broker with a salary of 45K Vida declined me based on my affordability which I dont understand. Vida home loans make out to be people that are willing to help workin... Toon meer

Bedrijfsgegevens

  1. Hypotheek

Geschreven door het bedrijf

More than ever before, borrowers need a lender that will react and respond when they are faced with financial complexity. Vida is the mortgage lending specialist with a clear focus on helping more customers in their home ownership journey, unravelling complex situations, and making the process clear and simple. Working exclusively with expert intermediary partners, Vida combines cutting-edge technology with skilled and caring people to deliver an efficient and differentiated customer experience. With over 11,000 customers we have lent over £2.1bn since our launch in 2015, but we want to do more. By continuing to invest in technology, people, and process to ensure we deliver a market-leading proposition that helps more people with a wider range of home-buying needs. We are flexible and efficient; we cut through complexity and never accept second best. At Vida, we always keep our promises, what you see is what you get, and it will never change. Put simply, Vida helps those who are typically ignored by high street banks to get life moving.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,5

Alle reviews

(1.311)

235 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Friendly Team and quick decision

Vida team is friendly and enough able to respond very quickly

30 januari 2026
Review zonder uitnodiging
Logo Vida Homeloans

Antwoord van Vida Homeloans

Hi Mohammed,

We're happy to hear that our team is friendly and responds quickly. We appreciate your positive feedback and your time.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

I have enjoyed my mortgage with Vida…

I have enjoyed my mortgage with Vida home loans since I bought my flat the service I have been provided has been excellent that's why I decided to renew my next mortgage offer with Vida Homeloans

3 maart 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Alexander,

We're happy to hear that you've enjoyed your mortgage experience with us since buying your flat. Thank you for your kind words and for choosing to renew your mortgage offer with us.

Kind regards, Vida Homeloans

Beoordeeld met 4 van de 5 sterren

Enjoy working with Vida and their…

I enjoy working with Vida and their team. Very helpful and informative. Mark Beddows was very helpful and patient.

27 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Priya,

We appreciate you sharing your feedback! We're happy to hear that you find our team helpful and informative, and that you were pleased with the service you received.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

We have received really fantastic…

We have received really fantastic service and support throughout our purchase. Contact is easy and we have been treated very well!

26 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Samuel,

We're happy to hear that you had a positive experience and that our team provided excellent support during your purchase. Thank you for your kind feedback!

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Excellent service from Vida

Excellent service from Vida, case offered in 2 days.
Underwriter Barry Lindsay has been amazing.

24 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Collette,

We're happy to hear that you received excellent service and a quick turnaround. We appreciate your positive feedback regarding our team!

Kind regards, Vida Homeloans

Beoordeeld met 4 van de 5 sterren

Slow but positive outcome

Very little issues except slow unfortunately.
On both applications it took around 3 weeks.
However they offer a good amount of options to buyers with a complicated situation and my application was eventually accepted!

17 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Lauren ,

We appreciate your feedback and are glad your application was accepted despite the wait. We're always working to improve our processing times and provide options for complex situations. Thank you for your patience.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Another great experience with Vida

Another great experience with Vida. The communication from Mark Beddows was fantastic and the timing was great!

20 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Leah,

We're happy to hear that you had another great experience! We appreciate your positive feedback regarding the communication and timing.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Criteria is good and ideal for the…

Criteria is good and ideal for the cases that are not straight forward and outside some norms.

Underwriting feedback is good, very efficient and friendly. I will be using VIDA again

19 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi there,

We're happy to hear that our criteria suits complex cases and that you found our underwriting feedback efficient and friendly. Thank you for your positive feedback; we appreciate it!

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Great service from Vida

Great service from Vida - after having to re-submit the case, due to a client error - the underwriter (Raymond) picked the case up, assessed, cross referenced the original applicant, and was able to issue the offer on the same day. Excellent service, and the pro-activity is refreshing.

18 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Shane,

We're happy to hear that the underwriting service was excellent and efficient, especially after the resubmission. We appreciate your feedback and are glad you value the proactive approach.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Great service

Superb communication from the underwriter Anastasios, ensured I was fully up to date and able to manage client expectations

17 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Adam,

We're happy to hear that the underwriter's superb communication helped you manage client expectations effectively. Thank you for your positive feedback.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Excellent service throughout the…

Excellent service throughout the application process being able to speak directly with underwriter makes the service very helpful and efficient. Well done

16 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Alan,

We're happy to hear that you found the application process helpful and efficient due to direct underwriter communication. Thank you for your positive feedback!

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Outstanding underwriting support – efficient and proactive

I recently worked with Mark Beddows on a case and the service was excellent from start to finish. The process was smooth, straightforward and handled with real professionalism.

Communication was clear and timely throughout, and Mark was proactive in progressing the application which helped us secure the offer very quickly. His approach made a real difference to the overall turnaround time and client experience.

A pleasure to deal with and I look forward to working together on future cases.

13 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Youssef,

We're happy to hear that the service you received was excellent. It's great to know the process was smooth and handled professionally, with clear communication. We appreciate your feedback and look forward to future collaborations.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Great Underwriting

Great underwriting experience from two underwriters recently. Mark was one of them - and all I can say is that from submission to offer super efficient and quick.
Both cases offered with no problems & in great timescales. Thank you!

6 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Yasmin,

We're happy to hear that you had a super efficient and quick underwriting experience! It's great to know that both cases were offered with no problems and in great timescales. Thank you for your positive feedback.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

I dealt with Lisa Howarth on the…

I dealt with Lisa Howarth on the underwriting team and Lisa has been really helpful.

12 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Vinoja,

We're happy to hear that you had a positive experience with our underwriting team. Thank you for your feedback; we appreciate it.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Lisa was amazing!

Lisa was amazing!
Being able to speak directly to an underwriter saved myself and my client a lot of time. The team is so helpful, and provide quick responses. Great policy too!

11 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Claudine,

We're happy to hear that our team's helpfulness and quick responses were valuable to you and your client. We appreciate you sharing your positive experience with us!

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

We had a great experience with Vidahome…

We had a great experience with Vidahome Loan. Once all the required documents were submitted, they progressed our case very swiftly and kept things moving without unnecessary delays. The valuation was carried out yesterday, and we were pleased to receive our mortgage offer today. The process was efficient, well-managed, and reassuring throughout. Highly recommended.

10 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Tijani,

We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our efficient and well-managed process. Thank you for recommending us.

Kind regards, Vida Homeloans

Beoordeeld met 1 van de 5 sterren

Mortgage application

Mortgage application

Nazir Ahmed & Taslima Ahmed & Najmin bibi

Applied a Right to Buy Mortgage over 8 months ago with vida home loan and today they refused our mortgage by their underwriter the reason for decline the mortgage is because their were no sale in that block for the passed 5-6 years thats the reason for the mortgage decline this is a reddiculs reason we ever heard that a mortgage could decline if no sale were go through in a block the survey report was ok we paid survey fee & application fee mounting to nearly £700 pounds and now they are saying this is the issue for the mortgage decline no wonder they take all the fee upfront and rip you off with these extortion fees i am going to complain to FCA for the return of our survey fee and the application fee this company is disgraceful in ever corner and responding to a inquiries it take ages for them to get back seems like we are in stoneage Waiting & waiting for an update and then they make any sort of reason to decline your mortgage when we applied they said it will take 4-5 weeks from start to finish and after 8 months the decline our mortgage

9 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Nassar,

We’re sorry to read your review and have looked into this matter further for you. Your application was submitted by an intermediary on 30th September. On the 23rd October, our Underwriter requested an update due to not receiving any further updates since initial assessment. Your Intermediary confirmed that you were on holiday as was the Intermediary until 3rd November. We subsequently withdrew the Application due to requests still outstanding after this deadline and refunded the valuation fee back to you on 11th November. We have had no further correspondence from your Intermediary or yourselves since that period. Should you need any further clarification, please reach out to your Intermediary in the first instance. If you need anything further from Vida, you can email us on support@vidahomeloans.co.uk.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Great underwriter interaction

Application submitted and offered with Vida. I find their system easy to use and the underwriter contacted me by phone to go through any queries they had. Underwriter on this case was Patricia Muller who I can't fault. really happy with the service and the outcome

6 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Emma,

We're happy to hear that you found our system easy to use and that the underwriter was helpful. We appreciate your positive feedback regarding the service you received and the outcome of your application.

Kind regards, Vida Homeloans

Beoordeeld met 5 van de 5 sterren

Vida Home Loans was excellent

Vida Home Loans provided my client the exceptional and specialist service that he needed to make sure his deal was secured. Daniel Shaw as really good all the way through and made it seem very easy and was extremely helpful.

9 februari 2026
Review zonder uitnodiging
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Antwoord van Vida Homeloans

Hi Shoyeb,

We're happy to hear that your client received exceptional service and secured their deal. We appreciate your positive feedback regarding the helpful and easy experience. Thank you!

Kind regards, Vida Homeloans

Beoordeeld met 1 van de 5 sterren

"early product switch". watch out! you cannot change your mind

having done a "early product switch", advised by vida, rates have come down significantly. standard practice says that you can switch to another product if you have not yet completed the deal. Only NOT with vida. they will not allow a switch to an updated product even though we have not yet completed the earlier deal...

6 februari 2026
Review zonder uitnodiging
Logo Vida Homeloans

Antwoord van Vida Homeloans

Hi Peter,

We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your concerns have been passed on to our Complaints Team, who will review the details and respond directly to you.

Kind regards, Vida Homeloans

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