Virginamerica Reviews 15

Brilliant staff in Las Vegas, helped out greatly.

This is great. fantastic design!!!

I am very happy and the amazing service - highly recommended!

Always helpful!! Thank you Virgin America & Alaska Airlines 🙏💚.

Best airlines to fly!! Customer service is outstanding!

I had to cancel my flight with a third party and VM AlaskaAir who I was flying helped me all the way through with the Cancel and Rebook 🙏💚. I will never book through the third party again.

Thank you thank you thank you!!!! 💚

LAX to SFO! Great flight, on time, comfortable.

liked them, had a tough flight but great service.

This was our first flight on Virgin America.

We couldn't have been more pleased with the service, the seats and legroom. The only complaint I had was that we were not really told how you must order your lunch meal and missed out on the way to San Francisco. We are fast learners and had no problem on the way back to Boston.

We have traveled all over Europe, the USA, and Mexico and would rate this as one of our favorite airlines to fly

Cancelled flight from Boston, no information, unmanned counter in airport, no assistance, no rebooking, response on email complaint: please call this number, no answer. Catch 22.

I can't fault Virgin,
Just had another return flight to LA and as usual the staff were great, in flight service was smooth as and usual the whole experience was very pleasurable. Makes travel a joy

I have booked my son twice on Virgin America this past year. I have to say, they understand service. The first time my son had to cancel the second leg of his flight to LAX to go to Michigan. Virgin America is not yet in Detroit, so we needed to book him on a different airline. My son had a valid reason in writing, and all Virgin America asked me to do is scan and email them the paper that stated my son needed to be in Michigan. They actually refunded me half of his airfare and put it in his Elevate account. Then two days before Christmas, my son missed his flight in LAX, Virgin America was kind, considerate and for $50 they placed him on a confirmed stand by flight the next day. What SERVICE! I believe Virgin America is the only airline I have seen in decades that truly understands that they are in a service business. Remember when flying was actually fun? My son is almost 6'4" and the first time he flew with Virgin, he actually text me from the plane before take off and said what great service they have, and the seats were high enough that they actually were comfortable for him. Please Virgin America execs, do not change. You are doing things right, just make a hub in Detroit ( : Thank you for everything. Ann S. from Marco Island FL

You make it SOOOOOO easy and visually pleasant.
Keep up that great work virgin!

Booked a holiday with expedia to Las Vegas staying at Bellagio. Had a few issues with change of flights which does happen often but expedia were useless in dealing with it.
I phoned virgin directly who sorted it all out straight away without hassle.

Many thanks to the customer service rep.

Our flight to San Diego was delayed, Virgin booked us on an earlier flight within 2 minutes without us even asking for it, in the end we arrived even earlier than scheduled. Wow, great service!

Virgin America is such a great airline. I've flown all over North America and I've always had a good experience with Virgin America. On their "bad days" the service is on par to other airline's good days. Whenever I can (SFO and a couple years ago to YYZ all the time), I try to book with them. The staff is nice and the planes/signup area make you feel really comfortable. Next on my list of trips to go to is Orlando from LA... once I save up enough money, I'm headed straight to this site as the prices are always decent and the experience is always great. Thankyou VA.

I dont get the attraction.