Won £25 on Crazy Time. After showing i had won it disappeared and never went to me. On history casino does NOT even show that i played it!! Customer service say can't assist and support at tech say... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... Toon meer
Bedrijf heeft geantwoord
Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... Toon meer
Bedrijf heeft geantwoord
They advertise promotions like “sub on play on” but won’t tell you that these are limited to certain competitions, and even stages of certain competitions. Total lack of transparency to cover up prom... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).
Contactgegevens
Verenigd Koninkrijk
- www.virginbet.com
Houd rekening met het volgende
1,4
Zeer slecht
4K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lies and poor customer service.
Loved Virgin Bet for years but last year they randomly suspended my account for no reason. It was a hassle to get it back (generally only bet on local football team).
Last couple of times I cant withdraw. They insist it is my bank, however my bank still allows deposits and also insists they are not rejecting any withdrawals (why would they not want the money back).
Spoke to virgin again who insists it is my bank and a issue purely my side. However, my partner banks with a completely different bank and guess what, she has the same issue.
Stupidly I went and used my winnings that I couldnt withdraw on betting on the football. So guess what, Virgins tactics stopping you withdraw works!!!
Myself and partner have again both one on free offers and the money shows withdrawn and then shows back into the account seconds later.
The bank confirm there is no attempt or decline their end.
Lies from Virgin in an attempt to get you to wager your winnings by stopping you withdrawing
28 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Danny, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Just been put on restricted access…
Just been put on restricted access after years of responsible gambling. They only seem to want the addicts here.... In reply to that, I spent an hour with your customer 'support' today only to be told there is nothing they can do! You only want to prey on the addicted gamblers and should be ashamed of yourselves..
27 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Steve
Thanks for taking the time to leave your review.
As yours is an account-specific query, we'd recommend getting in touch with our customer support team for further assistance.
Thanks
Virgin Bet
Restricted for winning £12
I made an account 3 weeks ago and got restricted with 2 weeks. I deposited £53 and withdrew a total of £65. The customer service agent “ Kathryn “ confirmed I got restricted on live chat. So literally for winning £12 they just restricted me
19 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Roland,
Thanks for taking the time to leave your review.
As yours is an account-specific query, we'd recommend getting in touch with our customer support team for further assistance.
Thanks
Virgin Bet
Promo scam
Scam. Advertising a promo to be told after that you cannot qualify as the redemption period ended 2 weeks ago but they are still advertising for it.
23 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Joe,
Thanks for taking the time to leave us a review.
If you need any assistance with our promotions, you can reach us via live chat or by emailing support@virginbet.com and we'd be happy to help.
Thanks for being part of the team.
Virgin Bet
Virginbets have blocked my account for…
Virginbets have blocked my account for nearly a year now after I tried to withdraw some money; I have written to their head office twice which according to their website is based in Gibraltar but none was delivered and my letters were retuned as address not found, I tried trading standards but legally I couldn't do anything as the company is registered abroad which shows their intention. I think this operation has been set up to embezzle money from people.
26 juni 2025
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Frank
Thanks for taking the time to leave your review.
As yours is an account-specific query, we'd recommend getting in touch with our customer support team for further assistance.
Thanks
Virgin Bet
Been with these guys for about 3 months…
Been with these guys for about 3 months won multiple times was able to withdraw now they want id checks I am currently waiting on a renewal by they won’t release funds but have before
22 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Charlie, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
When it comes to slots good luck i will…
When it comes to slots good luck i will say avoid
19 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey kelvin
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
Thanks
Virgin Bet
Poor customer service
Been with these many years and never had a issue untill today the customer service is none existent you have to chat with a robot who keeps repeating itself then you get through to a human who can’t resolve the withdrawal you can’t call anyone to discuss your issue it’s really poor customer service
17 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Patrick, thanks for the review. We have customer support agents available 24/7 via live chat which are fully trained to assist with all queries, aleternatively you can email us at support@virginbet.com and we can look into your withdrawal issue. - Thanks Virgin Bet.
I usually play the same game on the…
I usually play the same game on the slots,only to get dead spins and its very rare to see a bonus.
On other casino sites ,i would actually get wins playing the same game.
Oh well I suppose people at the top will get their big bonus at virgin.
17 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hi Cheryl, thanks for taking the time to leave us a 5-star review! - Team LiveScore
They are 100% scammers
They are 100% scammers, giving you wins in the first 2 or 3 spins only to steal your money later. They impose restrictions, and if you complain, they disable you. Please avoid wasting money on this platform and ruining our lives.
15 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey pandu, thanks for the review and if you need any clarification, please do not hesitate to contact our Customer Support team - Virgin Bet
Scam casino
Scam casino
Do not waste your money
You will not win
Full of dead spins
They will just take take take
There answer is just crap about random number generation
They are scammers
13 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Stephen, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Constant 0 wins all the time and when…
Constant 0 wins all the time and when you get a feature guess what doesn't even pay your stake back. One of the worst gmabelling companies ever to be seen . Stay well alway cos you never ever win iv never been able to make a withdrawal what's so ever it's impossible , literally worst company ever .
11 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Patricia
Thank you for taking the time to share your feedback with us.
We understand you have concerns about the fairness of our games, and we want to assure you that we take this very seriously. To ensure complete fairness, all our games use a Random Number Generator (RNG). This is a standard and mandatory requirement for all licensed gaming sites in the UK.
The RNG is regularly audited by the Gambling Commission to ensure it is working correctly and that every outcome is completely random and fair. This process ensures that each wager is an independent event, and there is no guarantee of winning. It all comes down to luck and chance.
For more detailed information on how our games operate, please feel free to check out our Game Fairness FAQ: https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness
If you are needing some assistance with your withdrawals, you can get in touch with us 24/7 via live chat or emailing support@virginbet.com and we'd be happy to help.
Thanks,
Virgin Bet
STEER A MILLION MILES FROM THIS CASINO!!
I really cannot believe I didn't check this company out on here b4 hand.
There is no option for a zero rating otherwise I would have given that!
£350 I deposited tonight, mostly 50p spins, 2 half decent bonuses 25£ n 45£, these were miles apart, constant dead spin after dead spin after dead spin after dead spin, no matter what game I went to the same dead spins.
I was recommended by a friend! I don't expect to win all the time nor really my money back, I also understand about luck not being on my side, but this is something else!
I've played a lot of online casinos over a long time, long enough to know when summit ain't right AND THIS IS ONE OF THOSE CASINOS!!
I would advise anyone NOT to throw ur hard earned cash at these people, you will not play fair games.
Suffice to say I have closed my account.
Please take heed.
11 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Nick
Thank you for taking the time to share your feedback with us.
We understand you have concerns about the fairness of our games, and we want to assure you that we take this very seriously. To ensure complete fairness, all our games use a Random Number Generator (RNG). This is a standard and mandatory requirement for all licensed gaming sites in the UK.
The RNG is regularly audited by the Gambling Commission to ensure it is working correctly and that every outcome is completely random and fair. This process ensures that each wager is an independent event, and there is no guarantee of winning. It all comes down to luck and chance.
For more detailed information on how our games operate, please feel free to check out our Game Fairness FAQ: https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness
Virign Bet
Would give 0 if I can let's just say…
Would give 0 if I can let's just say game gave bonus spins 4 times in row total winnings 20pence .
10 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Agne
Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
We wish you the very best of luck.
Virgin Bet
what a shit ass app £150 not a single…
what a shit ass app £150 not a single bonus scamming app
7 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey, thanks for the review. As with all wagers and bets, wins are never guaranteed. All our slots operate fairly and inline with UK regulations for more information please check out our handy FAQ. https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.
Invested £100 over 2 days and won…
Invested £100 over 2 days and won £2:50. Overall very poor , and I would recommend looking elsewhere
7 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Stephen
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
Thanks
Virgin Bet
What a terrible way to run a bookmakers…
What a terrible way to run a bookmakers .
I joined as a 75 yrold about 4 months ago . I signed up for the free bet promotion and won and I won a few other free bets that they had sent me. My wins were pure luck and amounted to about 200 pounds .
They aske me to confirm my identity by photograph which I did do and passed the security .The very next day they said I could not place any more bets and would not give me the reason why. I can only believe the reason to be I had won more then I lost as they wrote to me saying I could not place any morte bets but the good news was I could play casino if I liked .
Disgusting that they thought I would be silly enough to place my winnings on a computer spinning wheel.
After 50 yrs of having small bets I have never known anything like it .
Plenty of other fish in the seas ..
J Humphrys
Your reply to my review reads
Reply from Virgin Bet
An hour ago
Hey, thanks for the review. If you wish to discuss your account please get in touch via live chat or email us at and we can try to clarify things for you. - Thanks Virgin Bet.
So what would it be you would like to clarify ??! As you made it very clear you did not have to give me a reason and it was out of your hands ???
5 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey, thanks for the review. If you wish to discuss your account please get in touch via live chat or email us at support@virginbet.com and we can try to clarify things for you. - Thanks Virgin Bet.
Why has this site suddenly started…
Why has this site suddenly started taking money like crazy is it because since april this year your taxes have doubled
3 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey, thanks for the review. All our games are fully regulated and operate fairly. As with all wagering or bets wins are never guaranteed. For more information on how slots operate please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.
Worst gambling site ever
Worst gambling site ever. Start making money via betting or slots , they block your betting and take everything from you via slots. Zero money or bonuses or play time. Closed my account and report it to ombudsman
1 juni 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Valeri, thanks for the review. If you need any clarification surrounding your account, then please do not hesitate to contact our Customer Support team - Virgin Bet
Shocking treatment
Looking at all the other views, and the company's obvious real indifference to them, it almost seems pointless to make any further comment. However, I think this bookmaker is so bad that others should be made increasingly aware of what to expect. I did not use their site an enormous amount, but I did make genuine bets and my account was always well in credit. Yesterday I took up their offer on racing - bet £10 and get a £10 free bet if your horse loses. My horse lost and I got the free bet. So far, so good, until I came to use it! Then whenever I tried to use the free bet it was rejected. Eventually I contacted their support and was told that, effectively, my account had been closed! No reason was given. An absolutely shocking way to treat customers. There are genuine bookmakers out there, who treat their customers well - but Virgin Bet is clearly not one of them.
30 mei 2026
Review zonder uitnodiging
Antwoord van Virgin Bet
Hey Philip, thanks for the review, if you need any further clarification then please contact our Customer Support team - Virgin Bet
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.