Ordered my 2 sun loungers on bank holiday Monday and the loungers were delivered on Tuesday. Would absolutely recommend this company, very friendly and incredibly efficient. Easily 5 stars from me
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Lees wat reviewers zeggen
Excellent service. I wanted a vase which showed as being the last in stock. Based on other TP reviews (re lack of stock) I contacted the company to check they actually had it in stock before I purcha... Toon meer
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Toon meer
Bedrijf heeft geantwoord
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Contactgegevens
11-12 Old Bond Street, W1S 4PN, London, Verenigd Koninkrijk
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4,7
Uitstekend
403 reviews
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Antwoord van Viva Lagoon
Thank you for your review.
Kind Regards,
The Lagoon Team
Great company to deal with will…
Great company to deal with will definitely use again.
18 december 2021
Antwoord van Viva Lagoon
Thank you so much for taking the time to write a review. Your feedback is very important to us & much appreciated.
Wishing you a lovely Christmas & a very Happy New Year.
With Kind Regards,
Kheira & Emma
House Doctor Rustic range
Placed quite a large crockery order, very efficient through the process. Arrived well wrapped only one dinner plate broken, asked for a replacement which I am confident will happen.
16 december 2021
Antwoord van Viva Lagoon
Thank you for your review. We are very sorry to hear that 1 of the plates arrived broken. Your replacement is making its way to you right now and will be with you shortly.
We wish you a very Happy Christmas and New Year.
With Kind Regards,
The Lagoon Team
Antwoord van Viva Lagoon
Thank you very much for your review. Your feedback is very important to us and much appreciated.
We wish you a very Happy Christmas & New Year.
With Kind Regards,
The Lagoon Team
Great customer service - Would recommend this company
I would like to say that I most often rate a company on 2 things ……delivery and after sales care …..
Lagoon dispatched the item I had ordered within a few days however the item didn’t reach me as the delivery company had delivered it to another address …..however the way that the team at Lagoon dealt with the problem was brilliant ….regular contact , reassurance that they would sort the problem out etc …..in the end the issue was sorted locally ( the item had been delivered to the sales office on our new housing development and I wasn’t made aware at the time of delivery ! )
I would definitely recommend Lagoon as a company and I am looking forward to ordering with them again ……
14 december 2021
Antwoord van Viva Lagoon
Thank you so much for your feedback. We are very happy that you received your order and thank you for your patience whilst the order was located.
We wish you a very Happy Christmas & New Year and look forward to seeing you again soon.
With Kind Regards,
Emma & Kheira
Excellent service kept well informed by…
Excellent service kept well informed by Emma👍
11 december 2021
Antwoord van Viva Lagoon
Thank you so much for your review.
Wishing you a very Happy Christmas & New Year.
Kind Regards,
The Lagoon Team :-)
Happy customer
I ordered a mirror and a side table. They arrived very quickly, but unfortunately the mirror was broken during transit. I called and on the other end of the line was Emma, very courteous and efficient. She arranged for pick up of the broken mirror and delivery of a replacement one which was much better packaged and therefore arrived safely. She kept me updated at every step. All in all, despite the initial hiccup (or maybe because of the gracious handling and rectifying of it), I’m a happy customer and will definitely check out Vivalagoon again next time I need a new piece of furniture.
10 december 2021
Antwoord van Viva Lagoon
Thank you very much for your review.
We are so happy that your order was all good in the end & thank you for your patience :-)
We wish you a very Happy Christmas & New Year & hope to see you again soon.
Kind Regards,
The Lagoon Team :-)
great service and customer service
Got Great service and help with my order. Nice customer service!
6 december 2021
Antwoord van Viva Lagoon
Dear Noura,
Thank you for your review.
We hope to see you again soon and in the meantime wish you a very Happy Christmas & all the best for the New Year :-)
Kind Regards,
Kheira & Emma
Antwoord van Viva Lagoon
Thank you for you review - great to see you as a returning customer - we hope to see you again soon :-)
Excellent service and product
Excellent service with regular updates from Emma. My beautiful lamp arrived safely and promptly and looks fabulous in situ. The quality is superb and definitely fits the adage that you get what you pay for.
27 november 2021
Antwoord van Viva Lagoon
Thank you for your review. We are very happy that you are so pleased with your lamp :-)
We hope to see you again soon :-)
Antwoord van Viva Lagoon
Thank you so much for your review. We are very pleased that you are happy with our service and delivery time :-)
We hope to see you again soon.
Kind Regards,
Emma
Purchase from Viva Lagoon
A super company with excellent customer service provided by Emma who made sure my lamp and shade arrived on the agreed day. The level of customer care really was exceptional and I’ll be very happy to use their services again.
8 november 2021
Antwoord van Viva Lagoon
Dear Kim
Thank you so much for taking the time to write a feedback. We are always delighted to hear that our customers are happy with their experience purchasing from Viva Lagoon. Have a great day!
Kheira
Antwoord van Viva Lagoon
Dear Nik
Thank you so much for taking the time to write a feedback.
We are glad to hear that you were happy with Emma's help.
Hope to see you again.
Kindest regards
Kheira
Exceptional Customer Service!!
This company has to commended as having the most exceptional customer service i have ever encountered.
I selected a product for a friends birthday present which Vivalagoon ran out of stock for, so they substituted an alternative and Emma their customer service rep advised me that they had done this prior to delivery. This was not like what we'd ordered so rang them to advise. At this point most companies would walk away but Emma went above and beyond to source a very similar product from another company and get this on a next day delivery, whilst organising a next day collection to collect the original delivery!. Our friend was delighted to receive this at their birthday party. I'm never one to normally complete feedback but this is really service at the very highest level and i commend their company accordingly.
2 november 2021
Review zonder uitnodiging
Antwoord van Viva Lagoon
Dear Mark,
Thank you very much for the feedback. We are very happy to read your review and that you and your friend were happy with both the product and the service that we provided.
Thank you so much & we hope to see you again soon.
Kind Regards,
Emma
Lovely lights
Lovely lights - product is good quality. Took far longer to arrive than expected but the team kept me updated.
1 november 2021
Antwoord van Viva Lagoon
Dear Georgia
Thank you for your feedback. It is much appreciated!
I am sorry that you waited longer than expected. The lamps were dispatched from Germany in time but got stuck at the customs for longer than normal.
We apologize for that.
Kindest regards
Kheira
Great item and extremely fast delivery
31 oktober 2021
Antwoord van Viva Lagoon
Thank you for your review - we are very happy to hear that your order arrived in good time and that you are pleased with your item :-)
We hope to see you again soon.
Kind Regards,
The Lagoon Team
Excellent service from Viva Lagoon
Excellent service from Viva Lagoon. Although DPD delayed the delivery of my item, Viva Lagoon staff were updating me constantly via telephone calls and emails until i received my item.
the item was well packaged and well protected
Thanks to all the staff at Viva Lagoon who help
25 oktober 2021
Antwoord van Viva Lagoon
Hello Shote. Thank you for your feedback. We are again sorry for the delay yet very happy that all was good with your order in the end.
We appreciate the feedback & hope to see you again soon :-)
Kind Regards,
The Lagoon Team
Antwoord van Viva Lagoon
Hello Sarah. Thank you for your review :-)
We hope to see you again soon.
Kind Regards,
The Lagoon Team
Antwoord van Viva Lagoon
Dear Helen,
Many thanks for the feedback.
We are glad to hear that you like the product.
Kindest regards
Kheira
Responsive service, however didn't advise of long shipping time at checkout.
I was hesitant between giving 4 and 5 stars for this review. The product arrived at my home in perfect condition, and Viva Lagoon was very communicative about the shipping and responsive to my queries. They lost a star because it took so long for it to arrive (I ordered on 30/8 and it arrived on 15/10) and I felt that they didn't accurately set expectations. When I purchased it, it looked like the item was in stock and ready for delivery. Most likely the delay was totally out of their control (joys of modern supply chain issues), however had I know there was a 6-7 week lead time I might have looked at alternatives...
18 oktober 2021
Antwoord van Viva Lagoon
Dear Paul
Thank you so much for your feedback and I am so sorry that you waited longer than we anticipated.
Your order was due to arrive in the previous shipment from our supplier and it would have arrived within the lead time we showed on our website but, unfortunately, it stayed behind by mistake and the next shipment was a few weeks later.
I apologize for this inconvenience and I hope you will enjoy your Kubo Laundry Basket for many years to come.
Kindest regards
Kheira
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