Vodafone UK - Ashford Reviews 

Excellent helpful staff Joe and Owen so helpful. Sorted problem quickly and professionally

Extremely knowledgable. Great customer relationship - acts for the best interest of the customer.
Outstanding!

Alex was really helpful sorted out by broadband and phone contract. Thank you! :)

Great service yesterday from Wayne the manger. Sorted my problem out and saved me money at the same time.

Helpful friendly service and the problem was solved very quickly

Wayne was fantastic and friendly amazing service today

Excellent service from all staff on an exceptionally manic day for them. Three members of our family came in together to upgrade our mobile phones. Initially we all saw Alex. I have always had my phone contract on my husbands account, but asked Alex if there was a way I could set up my own account and contract for my own phone as a self-employed business. Then my daughter (transgender) needed to change the personal details ie prefix and name, so he helped as best he could from the shop computer with that. Unfortunately, they couldn't do much in store as the computer system wouldn't allow it. Both my husband and daughter were still undecided as to which new handset to choose so we left to get lunch. On arrival back the shop was extremely busy with all operatives seeing customers and still more customers queueing. Although it meant we had to wait a little longer it was still good to see that ALL staff were spending time and patience with every customer they were dealing with. Eventually, it was our turn again and my husband sat with Alex who sorted him a new phone while keeping his old number. My daughter sat down with Joe, who was also very helpful and sorted her a new handset, which, due to colour choice availability in store has had to be ordered for delivery to our home.

Joleen and joe where excellent such good service

Joleen was outstanding helpful and knowledgeable, a credit to Vodafone

Served by Joe and Wayne today. Fantastic service from both. Amazing deal. Thank you.

Wayne was outstanding today fantastic service and saved a fortune.

Had a very happy experience today in Vodafone Ashford with a great guy Joe who had only started three days ago he had a lovely manner and great customer service he will be a great asset to your company

I recently visited the Vodafone store and had an outstanding experience, all thanks to Bradley! From the moment I walked in, Bradley greeted me with a friendly smile and was incredibly attentive to my needs. He took the time to understand exactly what I was looking for and provided clear, knowledgeable advice on the best options available.

Bradley’s professionalism and patience stood out, especially when he explained the details of different plans and helped me choose the one that suited me best. His expertise made the entire process smooth and hassle-free. I also appreciated how he made sure I was comfortable with everything before finalizing my purchase.

Overall, Bradley made what could have been a confusing experience into a straightforward and enjoyable one. I highly recommend visiting this store and asking for Bradley if you need any help with your mobile needs. Excellent service!

Really friendly helpful service, Grant explained things in the right amount of detail so I knew exactly what I needed and how to do it

Amazing service by Wayne. Went in with an issue left with a new phone great deal.

Grant was very helpful and explained everything to maximum. Breaking down to find exactly what we required from the service and product.

My experience relates to Vodafone Broadband in Ashford, Kent.

My experience is that Vodafone is a shockingly terrible company. It's the worst company and customer experience that I have ever encountered during my entire life. It's almost impossible to cancel your service if there’s any problem, even if you do it within 24h - despite the rubbish claims they make on their slick advertising.

FYI: I was contacted by Vodafone to 'edit my review', now trying to look good. NO WAY.

The fact is that I wanted to cancel because the customer service is AWFUL. I'm not fussy, but I decided to cancel once I encountered an issue with pairing the Wifi booster with the base station. It was not the technical issue that worried me, but the truly awful way they treat customers. It was a combination of incompetence and a complete and utter disregard for customers. All of their 'customer service' appears to be located in remote call centers and are handled by total clowns, who are very polite to talk to, but completely incompetent and disinterested in helping. I had to attend the Ashford (Kent) store on three (3) occasions to return my equipment and try to get them to cancel my contract after giving up on the phone help, but even that was tedious. On my last vist (on Saturday 6th July), I was in the store for almost two hours, because the only way they can help is to use the same, remote 'customer service' line! They simply WOULD NOT or COULD NOT cancel my contract - I'm not sure which one it is. I suspect they were trying hard to make sure that a few more days passed, so that I'd be outside the 14d grace period - after that they would be able to bill me for 2y of the contract, which would be 2x12x£38 = £912.

The only time that they seemed to move and do something to help was when I threatened to call the Ashford Police and report them for fraud.

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Update on 17 July 2024. I thought this was now closed, but alas, I have today received a text message and email from Vodafone, saying that they will charge me if I don't return the equipment. I have retuirned the equipment several weeks ago and have written confirmation from the store. This company really is the most stupid and rude that I have ever come across. They just continue pestering me with emails and text messages.

Update on 24 July 2024, 3pm.
Vodafone continue to send me text messages and emails claiming that I have not returned the equipment. I called them and got put on hold for 22minutes and had to end the call. I walked into the Ashford town center and spoke to the Vodafone store manager Jo Lee. I mentioned to her that I had a signed letter from the store for returning the equipment - she remembers me, but does not know how to stop the texts/emails being sent!

Joleen made my upgrade so easy. Would recommend her anytime. Very helpful.

Friendly great service and helfpul