Visited Today as lost a phone Becca was amazing at helping us switch things over and find the best deal for a new handset and contract that suit what we needed. Excellent service!
Bedrijf heeft geantwoord
Locatie
Wijzig locatie86-88 High Street, KY12 7DP Dunfermline, GB
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Lees wat reviewers zeggen
Got my broadband sorted, was paying to much on other company Added it with my phone Great service
Bedrijf heeft geantwoord
Outstanding.... is the only way to describe my visit to Dunfermline today. I was served by Elizabeth, who not only held all the qualities you would expect within the role, but Elizabeth also buli... Toon meer
Bedrijf heeft geantwoord
I should have called in sooner!! Cameron fixed my issue after many calls and visits to other stores. Cameron and Dan showed professionalism and patience. At every stage Cameron was confident he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Dunfermline
Geschreven door het bedrijf
Contactgegevens
86-88 High Street, KY12 7DP, Dunfermline, Verenigd Koninkrijk
4,9
Uitstekend
149 reviews
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Vodafone Scam Alert
Vodafone Scam Alert
I've been using a Vodafone SIM and internet service for almost 4 years. Recently, I moved to a new area where their internet simply doesn't work. When I contacted them, they admitted there’s an issue and claimed they’re "actively working on it."
I explained that I’m in a contract and requested a refund for the service I can’t use. Their response? "We can’t do that."
Today, I received a call from a senior manager who suggested trying some steps to fix the issue and promised to call back if they didn’t work. As a "solution," he offered me a £20 voucher to spend anywhere—completely ridiculous and unacceptable.
Avoid Vodafone at all costs.
16 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Muhammad,
I'm sorry you've been left feeling this way. You're able to check any maintenance in your postcode at any time by entering it into our Network Status Checker here: www.vodafone.co.uk/nsc. If this is showing maintenance in your area, and if you've got a Wi-Fi connection, you can use Wi-Fi calling and texting to keep in contact with people. To get this set up on your phone, please click here for more information: https://vodafone.uk/Wificalling.
You're also able to sign up for alerts to the maintenance by entering your postcode into our Network Status Checker here: www.vodafone.co.uk/nsc, and selecting "My alerts" to set this up for your mobile or email address.
If there is no maintenance and the signal is showing as good indoors and outdoors, please reach out to the Social Media team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help investigate further with you.
All the best,
Vodafone Social Media team
…great service from Sarah
Sarah was very helpful with upgrading my phone and getting back on track with new phone and all the settings, great service and very helpful
6 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Angela. Thank you for your review for Sarah. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and very easy to talk to…
Very helpful and very easy to talk to and explaining the new phone.
4 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Robert,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
The lovely staff in the Dunfermline…
The lovely staff in the Dunfermline store have been so helpful and friendly today in helping me with our new contract.
Highly recommend
Thanks again
7 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hey Gordon,
Thanks for letting us know what an amazing job our Dunfermline Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New contract
Seen really quickly. The advisor explained everything fully and couldn't have been more helpful
5 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi there,
Thanks for the great feedback, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great, helpful staff
Needed to upgrade but didn't know what package/phone would be best.
Spoke to Declan in the Dunfermline store. He was really helpful (and patient!) creating the best package and making sure the phone I chose suited my needs.
Great customer service!
4 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Dawny,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the Dunfermline store and you are happy with your new package.
Thanks,
The Vodafone Social Media Team
Lots of product knowledge
Lots of product knowledge, friendly, helpful
1 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hello, Lora,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very courteous service
Very courteous service, the assistant persevered until he resolved the issue, very much appreciated
22 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Eddie,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Next Level customer service…
Dan could not have been more helpful and went above and beyond in his customer service.
21 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Shirley, thank you for leaving us a 5 star review and the feedback about Dan and how helpful he has been.
Thanks,
The Vodafone Social Media Team
Declan at Dunfirmline what a star!
Declan at Dunfirmline store was brilliant, made the changeover from my 3 phone number to Vodafone so easy and the in store deal was much better then I expected! Very happy with the service and really recommend going into the store to discuss options.
21 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hey Steven, Welcome aboard! It's awesome to see Declan found you a great deal and helped you move over to our service.
Thanks, The Vodafone Social Media team
Was taken through all the process to…
Was taken through all the process to set up new phone and initial issue was sorted.
Matt was very helpful in store and got me sorted.
11 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hello, Robert,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience with Matt, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Upgrade time
Went in for an upgrade looking at the A15 but the store didn't have any in stock but luckily Dan had a look at what he had in stock and not only did I get the better model the A35 but also more data and by more I mean unlimited, so I will never run out.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hey Thelma,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan the Man
The staff in the Vodafone store in Dunfermline are a pleasure to deal with. My dad who is 87 years old and has just purchased his first iPhone. The guys in particular Dan and Finn have been extremely supportive, professional and patient. I couldn’t praise them highly enough
6 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
HI Maggie! It's great to hear your Dad has upgraded to an iPhone, exciting! I'm glad Dan and Finn were able to get you both sorted. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
New phone
Went in to buy a phone and I wanted to pay for it outright and Dan opened up my account and not only did I get the phone I wanted but I also got a better sim deal to match what I will need moving forward
5 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi John,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful in store
Very helpful in store, was served by 2 lovely assistants
Thank you kindly
1 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Popped in for advice
Popped in for advice on out of contract sims. We were served right away by Becca who was super friendly and helpful. Sims both updated and saved us a lot of money by finding the best deal.
20 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Kelly. Thank you for your review for Becca. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Finn in the Dunfermline store was very…
Finn in the Dunfermline store was very informative, explaining exactly what he was doing and checking that I was happy and understood what the package entailed.
16 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi there,
Thanks for sharing this 5 star feedback! We're delighted you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent customer service .replacement phone
Excellent customer service .
All done quickly and full advice offered
10 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Gillian, thank you for your feedback. It's great to see we were able to help you today 😊
Thanks again, The Vodafone Social Media Team
Visit this store!! 5*
Couldn't be more grateful for the staff in the Dunfermline store. From start to finish they helped me with every question I had, very professional and kind. Would recommend everyone to go into this store, 5*
2 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Lily,
It's really great to hear such positive feedback. If you need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks again, Vodafone Social Media Team
Good experience
Excellent service today from Cameron and Finn with my broadband purchase in Dunfermline. Very helpful and explained everything to me and we're able to assist with what I needed. Really friendly lads, nice to see.
15 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Dunfermline
Hi Jill,
Thanks for your review and feedback for Cameron and Finn.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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