Holly was very helpful although I originally went in to Ely to buy earbuds which weren't available in store, she advised good places to buy. She also found me a great deal as my contract was coming to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie19a High Street, CB7 4LQ Ely, GB
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Lees wat reviewers zeggen
Pleasant lad, I gave him 1 number wrong my account number but he told me don't worry as he asked me a couple of questions then he found my account. Told him next month 24 contract is Ending. He was ve... Toon meer
Bedrijf heeft geantwoord
Special Thanks to Thea in the Ely Vodaphone branch today who provided great support and guidance to arrange the best plan for an additional SIM for my daughter’s first phone. You were so friendly and... Toon meer
Bedrijf heeft geantwoord
I had a fantastic experience being served by Holly at the Ely stop. She was friendly, professional, and incredibly helpful throughout. Holly took the time to understand what I needed, explained everyt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Ely
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
19a High Street, CB7 4LQ, Ely, Verenigd Koninkrijk
4,8
Uitstekend
132 reviews
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Ana was great
Ana was professional, knowledgeable, patient and jolly. Just what I wanted.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Steve,
Thanks for your review for Ana. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Antwoord van Vodafone UK - Ely
Hey Jane,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience Popped into the ely shop to get a new i…
Popped into the ely shop to get a new i popped into ely to get a new phone was fortunate enough to see the lovely young lady Thea she was very helpful and knowledgeable im very happy with the choice i made and look forward to seeing Thea again when i pick up my new phone she's a great asset to vodafone and the ely store 👍😁
9 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Susan,
Thank you for reviewing your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great staff really helpful
Thea advised me on what was most appropriate to meet my needs. She was friendly and very approachable.
4 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Rosalie,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the help Thea provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Oliver at Ely helped us save a lot of…
Oliver at Ely helped us save a lot of money on all of our contracts, including our broadband!
31 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Brilliant!!!
Oliver at Ely Vodafone saved us around £50 a month on our existing phone & broadband contracts which is great!!!
Excellent customer service, lovely guy = TOP SERVICE 10/10
31 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Very Helpful
Thea in the Ely store was incredibly helpful and friendly - she listened to my needs and worked out the best plan for me, answering any questions I had. Excellent service, thank you!
21 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hello Matthew
Thanks for letting us know what an amazing job Thea did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Thea
Thea was very helpful around information and options for broadband.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Jo,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Great customer service in my local Vodafone shop.
I went into my local Vodafone shop in Ely today to query an upgrade on my broadband. I was served by Ana who was very knowledgeable and very friendly. She looked up my account and actio ed the upgrade, so I will be getting this
shortly. Great customer service as always in my local shop. Thank you!
9 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Tuhin was very efficient
Tuhin was very efficient and explained the products clearly and found exactly what I wanted.
2 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hey Kenneth, Thanks for letting us know about the awesome service you received from Tuhin today 😊
Thanks, The Vodafone Social Media team
Upgrade of phone
Was served by the lovely Ana today, who was very helpful and explain everything in great detail, very friendly and polite. All the staff in Vodafone Ely are very friendly.
1 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
It's great to see Ana took their time to explain everything and find you a great deal Amy.
Thanks for your feedback, The Vodafone social Media team
Great service and not to robot!
Great service and not to talk to a robot!
1 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Jordan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thea was so very helpful and kind
Thea was so very helpful and kind. Her knowledge and manner were exceptional.
It was a real pleasure dealing with her.
14 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Josephine,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Bleak and painful yet numbing
Attended with my daughter ( an employee from another branch) upon entering there was one female slouched over a desk attending to a customer, we waited 20 minutes without being spoken to. Another member of staff randomly came out with some accessories to stock and proceeded to assist my daughter. He then proceeded to take her phone and all her details without explaining what for. No communication regarding what he was trying to do apart from commenting to the female about slow live chat. Although pleasant when he did converse.
We thought it had been resolved however text received was the same, did not resolve issue. My daughter called customer services once home and was told her issue could not be resolved, date/time passed
If we were mystery shoppers, that would have been a low score
This was the bleakest store I have the misfortune to visit
5 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Lisa. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed. This isn't the experience we wanted you or your daughter to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Thea got me a new contract and…
Thea got me a new contract and transferred all the data from one phone to the other Fantastic
27 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Lalita. Thank you for your review for Thea. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Harry was awesome
Harry was awesome, very helpful and efficient. Very pleasant!
27 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi. Thank you for your review for Harry. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly helpful service
Thea was super helpful in organising my switch to Vodaphone broadband. She understood my needs and processed everything quickly and efficiently. Great friendly service
23 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Penny,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
I had a problem with my sim card but…
I had a problem with my sim card but Harry managed to sort it out very quickly. Ely staff is always helpful
19 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hey Alex,
Thanks for this amazing review! We're so happy Ely provided a great service.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Thea was extremely knowledgeable and helpful. It was a pleasure to go into the shop.
Thea was extremely knowledgeable
16 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Jayne. Thank you for your review for Thea. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ana helped me upgrade my phone and gave…
Ana helped me upgrade my phone and gave a good deal. Happy with my purchase
8 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Ely
Hi Vince,
Thanks for your reviewing and sharing this feedback for Ana.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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