Jim for the 3rd time has sorted out my problems, he is VERY helpful, nothing is too much trouble...it is so good to know I can come into the shop with anything I am worried about, would never go to a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Lees wat reviewers zeggen
Walked into the Vodafone store in Folkestone to help me with the storage on my phone. After speaking with Jamie he showed me that it's not my phone storage, it's my Google storage that was the iss... Toon meer
Bedrijf heeft geantwoord
Joshua was kind and patient with my questions (I'm such a luddite!!!) I really appreciated his help and he resolved my phone bill issues quickly and communicated clearly every step he took.
Bedrijf heeft geantwoord
Went into store and saw Jamie and Bradley , managed to reduce my overall bill by over £22 while keeping my current plans aswell as a new tablet. Great service and will look at moving my sons number... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Folkestone
Geschreven door het bedrijf
Contactgegevens
9 Alexandra Gardens, CT20 1SS, Folkestone, Verenigd Koninkrijk
4,9
Uitstekend
311 reviews
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Very helpful and friendly
Very helpful and friendly. Fully explained my options and I left as a satisfied customer
6 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Sean,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andy was great
3 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey,
Thanks for the lovely review and fantastic support for Andy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I saw a lady called Hannah
I saw a lady called Hannah , she was brilliant , very friendly , brilliant customer service, and had brilliant knowledge of the technology involved to deal with my new phone.
29 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Sue,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Neil was extremely helpful and…
Neil was extremely helpful and progressed my issue promptly and professionally to the relevant department as I haven't been able to speak to anyone else.
27 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Josh,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came into Folkestone and had Andrew…
I came into Folkestone and had Andrew serve us, very helpful.
23 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Chloe,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing service,Andy looks after…
Amazing service,Andy looks after me,great job,thank you!
23 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Giannina,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and cheerful assistant
18 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
We really appreciate your positive review, Chez! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great Grant at Vodafone in Felixstowe
Great service from Grant who sorted out my problem with a SIM card for a WiFi unit in my Campervan. Couldn’t have been more helpful, really appreciated the help and service
17 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hello Steve,
It's great to hear that you received a 5 star service from Grant! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from Folkestone Vodafone
Just popped into Folkestone Vodafone as for the last two weeks my phone has not been working properly. In 2 minutes flat the wonderful Vodafone guy had sorted it and I was delighted. Nice friendly welcome as I arrived, and an offer of a seat while I waited. Well done all!
10 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Chris,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Andy was great and helped us out with 6…
Andy was great and helped us out with 6 different lines and helped get the bill down by a lot
8 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Spoke to Andy who was knowledgeable
Spoke to Andy who was knowledgeable, helpful and assisted us in looking for options to suit our needs. Really happy with the outcome which was sorted in quick time and without fuss. A1.
7 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Darren,
Thanks for the great feedback for Andy, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Saw Andy again was helpful with sorting…
Saw Andy again was helpful with sorting out phones for myself and family members. Explained the pricing difference between phones, managed to change my son on to a sim only contract saving me money happy days. Explained how to transfer everything over to the new phones.
1 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Andy
Andy - Folkestone store
super efficient
Could not have been more helpful
28 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Katherine,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I have been trying to sort out my…
I have been trying to sort out my broadband and not really getting anywhere. The one I started in September I cancelled. Then as my current broadband contract ends tomorrow I went back to Vodafone and the sales assistant Georgia was a great help, in arranging a new one. Georgia had been dealing with the order that was eventually cancelled and she had been wonderful trying to get everything done. I will try to contact her again when I need something else.
13 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Tony,
We appreciate your positive feedback for Georgia. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I had a problem with my phone and Drew…
I had a problem with my phone and Drew spent considerable time sorting it out and reassuring me. Very friendly and efficient service so now one very happy customer
11 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi. Thank you for your review for Drew. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very kindly and warm person
Very kindly and warm person, thanks for everthing ANDY🥳
7 februari 2025
Review zonder uitnodiging
upgrade
We had Andy today help with my upgrade. Really explained without using lots of big words to confuse me
3 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Jess. Thank you for your review for Andy. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service, very knowledgeable
Drew was excellent in sorting out my new phone deal after I spotted it online. Over the 2 or 3 times I came into Folkestone branch to get things sorted out he was very patient with me and talked me through things carefully step by step. Much appreciated!
25 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Aston,
This is lovely feedback for Drew. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Andy was clear and calm
Andy was clear and calm, great experience- thank you
25 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Margaret,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Neil was helpful & friendly with a lot…
Neil was helpful & friendly with a lot of knowledge.
20 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hello, Alyssa,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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