I've been a Vodafone customer for 30+ years, & the help I was given by Crys at the Gloucester store reinforces why I've stayed with them. I'd had an issue following a usual phone update, but combin... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie2 Southgate Street, GL1 2DH GLOUCESTER, GB
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Lees wat reviewers zeggen
Kellie was so helpful today when sorting my new mobile out. I can’t recommend her enough! Always approachable, friendly and really supportive! I have visited Kellie several times since I’ve been with... Toon meer
Bedrijf heeft geantwoord
Kellie helped me sort out WiFi and a new sim card today. She has literally made me day..... My year even!!! She was so kind and friendly and I will recommend to all my friends and family A credit to... Toon meer
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We visited the Gloucester branch on the 11.06.2025 in search of upgrading and adding an additional contract. However there were some obstacles that made it difficult. Kelly went above and beyond to he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Gloucester Southgate
Geschreven door het bedrijf
Contactgegevens
2 Southgate Street, GL1 2DH, GLOUCESTER, Verenigd Koninkrijk
4,9
Uitstekend
528 reviews
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Fantastic customer service!
After months of issues with other suppliers (because of the area I live in) I didn’t hold out much hope of sorting my broadband but Crystal couldn’t have been more helpful. There were a few issues but she dealt with them efficiently and sorted me a great deal. Having a chat whilst it was processing she made me aware I was paying far too much for my phone contact and was able to sort this for me too. This made my broadband even cheaper!!! Overall very happy, I know where to come in future
10 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Kirsty,
Thanks for the lovely review and fantastic support for Crystal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kellie - great customer service!
My daughter and I visited the Vodafone store in central Gloucester today, quite late, and asked for help with our broadband… what a pleasurable and productive visit !!
Kellie, who served us, just couldn’t do enough to help! Not only did she resolve our broadband enquiry, she also helped us to streamline our accounts… there were 4, now there are 3! We will save money over the next 24 months because of her help and honesty regarding our usage and contracts… I just couldn’t be happier!
Thanks Kellie, you’re a star, it was a pleasure dealing with you… and thank you for staying late!!
13 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Martin,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Service with Kellie in Gloucester
We called into the Gloucester branch today to organise a new phone for my daughter.
Kellie was so friendly and helpful. She got us an amazing deal and was fully transparent with what we would get.
When our business contracts come to an end with EE we will be moving over to Vodafone. Highly recommended!
13 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Claire,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kellie was amazing and answered all our…
Kellie was amazing and answered all our questions. We would recommend to anyone
9 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Cynthia,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The guys in Gloucester were great
The guys in Gloucester were great. Not a single complaint when my old phone took nearly the whole day to transfer. Thank you Kellie and Billy
4 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Mark,
Thanks for the lovely review and fantastic support for Kellie and Billy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kellie served us today ...
Kellie served us today .... loved her customer service and really happy so also took an additional sim. Thank you kellie
4 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Anne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kellie sorted me out a great sim deal…
Kellie sorted me out a great sim deal today. Thank you kellie
2 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hi Amanda ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kellie—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Gloucester Southgate
Hey Vicky,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bought contract for Vodafone Gigacube
Bought contract for Vodafone Gigacube - worst technology mistake I have made in years.
As Virgin have a monopoly on broadband where I live, they wanted to charge more than £90 per month so I went to Vodafone as I have good 5g signal on my phone - also on Vodafone.
I can get 70mbps plus on my phone whilst standing next to the Gigacube router - which delivers less than 10 mbps.
In addition, for no reason, download speeds drop to kbps frequently.
If I wasn't in a contract, I would ditch this rubbish.
10 juni 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Thanks for reaching out, and we’re really sorry to hear about your experience.
For any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Kellie served me in the store today and…
Kellie served me in the store today and was very helpful
10 juni 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hi Envesca,
We appreciate your positive feedback regarding our agent Kellie.
Thank you for taking the time to share,
Vodafone Social Media Team
Crystal from Gloucester Branch
Crystal, the customer representative, was incredibly friendly and helpful. I was purchasing a new phone, and she took the time to clearly explain everything I needed to know about the process. Her assistance made the experience smooth and enjoyable.
6 juni 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hi Maureen, we are pleased to hear about your positive recent experience with Crystal. It's great to hear Crystal was able to support you with choosing the right package and made the experience enjoyable. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Excellent
The lovely young lady who answered all my questions for my new contract was Brilliant so informative.Her name is Crystal
29 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Susan,
Thanks for the lovely review and fantastic support for Crystal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service from Crystal…
Brilliant customer service from Crystal today with setting up my new contract.
Fantastic from start to finish and very friendly and patient with my two young children in store too
Highly recommend 5*
23 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Georgina,
Thanks for the lovely review and fantastic support for Crystal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thankyou Kellie…
We visited the store in Gloucester today and Kellie was very helpful and informative. Thankyou! She is a credit to the brand.
23 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgraded my phone in Glos with viki
Upgraded my phone in Glos with viki - great service and very helpful
19 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Keith,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing help with Kellie
Had an perfect experience with Kellie, helped me with save money i didn't know i could!! and set up my plan for the next yeah super easy 100% recommend if anyone needs any help ^-^
14 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Ria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful experience with Viktoria
Wonderful experience with Viktoria - sorted out my phone for me Thank youuuu
11 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Christine,
Thanks for the lovely review and fantastic support for Viktoria.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gloucester store helped me transferring…
Gloucester store helped me transferring my data, was nervous going in as nt great with tech but Tom made it seemless
10 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Robert,
Thanks for the lovely review and fantastic support for Gloucester.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very welcoming store and very helpful
Very welcoming store and very helpful. Thank you viki for sorting out my phone for me x
5 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from kellie…
Great service from kellie…. Been with Vodafone 20 years and will return.
Friendly and professional
5 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Gloucester Southgate
Hey Paul,
Thanks for the lovely review and fantastic support for Kellie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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