The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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Lees wat reviewers zeggen
Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... Toon meer
Bedrijf heeft geantwoord
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... Toon meer
Bedrijf heeft geantwoord
I visited Vodafone, Eldon Square, Newcastle with account and contract queries on my families 4 mobiles. We dealt with a young lady called Sam, she was patient, thorough and extremely helpful. S... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Newcastle Eldon Square
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Verenigd Koninkrijk
4,7
Uitstekend
195 reviews
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Very happy with the service from Taz…
Very happy with the service from Taz instore
4 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Sabina,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent- Gemma was fantastic
Excellent- Gemma was fantastic
Great service and very helpful!
4 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Taz was brilliant thanks you for saving…
Taz was brilliant thanks you for saving me money and getting me a great deal.
17 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Gdf,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional customer service
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extremely kind and helpful in answering all of the queries I had. 5***** service and most definitely an asset to your company. Thanks Gemma, all the best Andrew 🙂👍🏻
11 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Andy,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was amazing
Dan was amazing, couldn't have been more helpful, would highly recommend. Thank you!
7 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Melanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will from Newcastle upon Tyne Eldon branch!! 5 stars!
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was incredibly kind, knowledgeable and patient throughout. Truly top-notch customer service that I don’t think I would have gotten anywhere else. He deserves all the praise!
3 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Paulina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taz was spot on and very helpful with…
Taz was spot on and very helpful with everything that we asked. My partner was partically over the moon with his service as she has switched to Vodafone and I'm now paying her bill! Very happy customer.
3 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will Brookes the retail advisor was so…
Will Brookes the retail advisor was so helpful .. I am fully satisfied the way he handles my query and concerns . He is very knowledgeable on what he is doing ... Well done and keep it up .. Very happy customer here 👌
3 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Evabart,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent - Will and Nathan at Newcastle
Will and Nathan at Newcastle Vodafone Eldon Square were fantastic and helping me through this process. They actually secured my business before I realised I did not have a card with me. So I completed the transaction online, with the great help throughout. Thank you, Vodafone, you have excellent staff. Will Cook
19 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I visited the Newcastle store today ,I…
I visited the Newcastle store today ,I was greeted by Jemma ,who helped with a sim for replacement phone Jemma helped set it up with advice on how and what to do to download pics ,apps etc .She was patient, helpful and put me at ease .Thankyou so much you exceeded my expectations today
18 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
These jokers were informed of a bank…
These jokers were informed of a bank account switch. They charged me £5 as a late payment fee after I informed them the switch was taking place. The amount is irrelevant. The action is atrocious. They then harassed me for a 'MASSIVE' £25.10 data fee and a 'MASSIVE' £7.00 device fee. This was AFTER I'd updated my details AND been physically into my local Vodafone shop no fewer than THREE times. The shop staff AND the online staff clearly have mental short comings. The third time I felt that I had to attend in person cost me my Sunday leisure AND my Sunday lunch of braised steak plus the works😠. My contract expires soon, and I certainly WILL NOT under any circumstances renew with these farcical petty imbeciles.
UPDATE: Note the reply from Vodafone doesn't even attempt at an apology. They merely say "it's disappointing". Not half as disappointing as Vodafone who are so incompetent that they can't even apologise properly, nevermind anything else.
17 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey,
It's disappointing to hear that you're unhappy with the customer service provided. If you would like us to look into this for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gemma was fab
Gemma was so helpful and personable throughout our interaction. I’d been having difficulty both accessing invoices and dealing with my up-grade; Gemma helped me with both. Great customer service.
11 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Catherine,
Thanks for the lovely review and the fantastic support you’ve shown for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Gemma
Excellent customer service from Gemma. Everything was quick and efficient. Bills reduced massively with account discounts.
6 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Joanna,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service today from Taz…
Great customer service today from Taz and Newcastle store. Came in for a new phone and got the deal I wanted and also… ended up with cheaper package on my broadband! Thanks again and we wil be back
3 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Graeme,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Foteini,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Isabel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vicki was really friendly and helpful…
Vicki was really friendly and helpful and I'm really happy with the service I've had. Wishing Vicky good luck in her career with Vodafone!
1 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Give this man a raise
Absolutely astounding service by Will, explained everything thoroughly, answered any and all queries. Been a long time since I've had an in person experience like this, felt very welcome. Had a small hiccup with the system however he was very patient and polite! Would recommend to anybody :)
28 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Alex,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
3 nights in a row the internet has…
3 nights in a row the internet has disconnected multiple times, awful Awful service,
And when You go through to customer service,
1: you can’t understand half of them
2: they don’t fix no issues.
Will be switching to sky, better prices and a much better all round service.
22 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Darryl,
I’m really sorry to hear about the repeated disconnections you’ve been experiencing over the past few nights. I completely understand how frustrating this must be, especially when it’s affecting your service consistency during the evenings.
Intermittent disconnections can sometimes be linked to network congestion during peak usage hours, local network changes, or technical issues with the line or equipment. That said, I appreciate that this is not the level of service you expect, particularly if this hasn’t been an issue for you previously.
I’m also sorry to hear that your interactions with customer service have not been helpful so far. That’s certainly not the experience we aim to provide, and your feedback is important to us.
If the issue is ongoing, I’d really encourage you to contact our Broadband Team again so they can run further checks and escalate this if needed. You can reach them directly by calling 0333 304 0191 or via Live Chat here: vodafone.uk/2LCJiTm.
If you’d like this to be raised as an official complaint, and you’ve already spoken with the Broadband Team but haven’t received a satisfactory resolution, please get in touch with my team on Facebook at vodafone.uk/2Fpnah2, and we’ll be happy to help.
Thanks,
Vodafone Social Media Team
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