We always have an easy and great experience with the number ports team. They are very quick to clear up any mistakes we may have made with the port process and then offer advice to get this sorted.
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Lees wat reviewers zeggen
Whilst dealing with a complex project, I have relied heavily on the help and support of the VF porting team. As always their help, support & advice has helped to take the stress out of the project.... Toon meer
Bedrijf heeft geantwoord
Steven McGowan guided me on how to reclaim a number that a company had ceased by mistake with another provider. Steven took on the case and the number was made live through the Voiceflex Portal the... Toon meer
Bedrijf heeft geantwoord
Steven McGowan helped us with an urgent request that was approaching a critical deadline. We were experiencing an issue with a carrier, and Steven went the extra mile to support us and help keep the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Contactgegevens
PO Box 18871, B91 9DH, Solihull, Verenigd Koninkrijk
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4,8
Uitstekend
192 reviews
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Voiceflex support…
I mainly deal with Voiceflex support who I find knowledgeable and very helpful in dealing with my technical enquires in a timely manner.
1 juli 2025
Antwoord van Voiceflex
Hi George,
We're delighted to hear your feedback about our Support Team! Thanks for taking the time to write this review.
Best,
Donna
i required an urgent name change and 2…
i required an urgent name change and 2 additional channels added to an account + although we have access to the portal our engineers were all out , so Lasantha picked up my request and the new channels and name change were complete in double quick time .
so all in all i got my query resolved in a timely manner and exactly to what i had requested .
1 juli 2025
Review zonder uitnodiging
Antwoord van Voiceflex
John, thank you for sharing your experience. It's wonderful to hear that Lasantha has been so helpful.
Best wishes,
Donna
Toby made it so easy for me to navigate…
Toby made it so easy for me to navigate my way through every step to getting our systems up and running again. Me and technology are not friends however he was patient every step of the way.
Big shout out of thanks to Toby on behalf of verve display your a legend.
24 juni 2025
Review zonder uitnodiging
Antwoord van Voiceflex
Thank you so much for taking the time to share your experience Heidi! We are thrilled to hear that Toby was able to assist you effectively in getting your systems up and running again.
Best wishes,
Donna
Excellent and responsive support
Excellent and responsive support! Will went out of his way to help me with a particularly unusual (not to mention stressful!) technical issue, which was ultimately related to our systems and not Voiceflex.
24 juni 2025
Review zonder uitnodiging
Antwoord van Voiceflex
Hi Peter,
We're thrilled to hear that you had a positive experience with our support team, especially with Will going above and beyond to assist you. We understand how stressful technical issues can be, and it’s our priority to provide the best support possible. Thank you for taking the time to write this review.
Best wishes,
Donna
Number Ports Team are excellent
Number Ports Team are excellent, battle through all the pitfalls and keep you informed all the way along.
23 juni 2025
Antwoord van Voiceflex
Hi Amanda,
We really appreciate your fantastic review about our Provisioning Team. Your feedback means a lot to us!
Best wishes,
Donna
Trusted Partner
We cannot recommend a better partner. Blucando has been using Voiceflex for the past year and has had a great experience.
The services they provide are second to none, and if you require technical support, their support team are amazing.
We can say that, as an MSP, you would not be disappointed in any service you purchase from them.
18 juni 2025
Review zonder uitnodiging
Antwoord van Voiceflex
Hi Chris,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Blucando has had a fantastic experience with Voiceflex over the past year. Your recommendation truly means the world to us.
Best wishes,
Donna
We have been a Voiceflex reseller for a long time
We have been reselling Voiceflex services for many years, and compared with other providers we use, they are faultless. From the quick support, to their billing which, unlike the majority of service providers in this industry, is always spot on. Well done.
16 mei 2025
Review zonder uitnodiging
Antwoord van Voiceflex
Hi Jack,
Thank you so much for your wonderful review! We truly appreciate your continued partnership and are thrilled to hear that Voiceflex services have met your expectations over the years.
Best wishes
Donna
Fantastic service.
Excellent service and communication. Fast response times and always helpful. I had a particularly frustrating situation recently which Helen helped me deal with and it was resolved relativity pain free with her help. Highly recommend.
8 april 2025
Review zonder uitnodiging
Antwoord van Voiceflex
Thank you for your 5-star review! We're thrilled to hear of the support Helen has given and appreciate you taking the time to share this.
Best wishes,
Donna
Great company to work with
Been dealing with Voiceflex for a good number of years, always go above and beyond for us, the porting team work tirelessly to try to resolve issues with some less than favorable wholesalers (won't mention their name here) and always got top notch service, from all the teams we deal with, and an account manager (Emma) who does try to resolve any issues (and you can have a chuckle as well).
Would highly recommend them to anyone in the channel looking to partner.
1 april 2025
Review zonder uitnodiging
Antwoord van Voiceflex
Thank you, Karl, for your kind words! We’re thrilled to hear that our porting team and Emma have consistently provided you with excellent service. Your recommendation means a lot to us, and we look forward to continuing our partnership in the future.
Best wishes,
Donna
Very helpful
Brogan has been a great help since becoming involved in a number query for us. She has pushed to get the issue resolved for us and kept us informed all the way. A pleasure to speak with on the phone too! Thank you!
1 april 2025
Antwoord van Voiceflex
Lindsay, thank you for sharing your experience. It's wonderful to hear that Brogan has been so helpful.
Best wishes,
Donna
Receive prompt responses to requests
Receive prompt responses to requests, help with moving numbers to ensure end users have a timely and seamless experience.
Easy to use portal
31 maart 2025
Antwoord van Voiceflex
Thank you for your wonderful feedback, Jane! We're thrilled to hear of your experience with the Provisioning Team.
Best wishes,
Donna
Thanks to the Porting Team (Sean &…
Thanks to the Porting Team (Sean & Steven) for helping to identify and finding a solution to porting several legacy telephone numbers for my Customer. Persisitence Prevails.
Matt
26 maart 2025
Review zonder uitnodiging
Antwoord van Voiceflex
Hi Matt,
Thank you for taking the time to share your positive experience with our Porting Team!
We’re delighted that Steven & Sean could help simplify the process for you and your customer.
Best wishes,
Donna
Brogan the SuperStar
Brogan was integral to having an end-user get back online as soon as possible after a mix-up on an export.
The gaining provider claimed no port when acceptance and completion were sent by IPEX.
Brogan stepped in and suggested routes to get the customer back into service. The customer themselves was very appreciative of the quick resolution
20 maart 2025
Antwoord van Voiceflex
Thank you for your feedback, Kevin! We're thrilled to hear that Brogan was able to quickly resolve the mix-up with the export and help the end-user get back online. Your acknowledgment of Brogan's dedication means a lot to us, and we look forward to continuing to provide excellent service in the future.
Best wishes,
Donna
Amazing service and support from all of…
Amazing service and support from all of the team.
21 maart 2025
Antwoord van Voiceflex
Thank you for your kind words! We're thrilled to hear that you received amazing service and support from our team.
Best wishes,
Donna
Support Communication top notch
Had a Business critical issue, Brogan swiftly helped us recover the number that was feared to be lost and avoid downtime. Communication was sensational
20 maart 2025
Antwoord van Voiceflex
Thank you, Jayden, for your 5 review! We’re thrilled to hear that Brogan was able to swiftly assist you. We appreciate your recognition of her efforts.
Best wishes,
Donna
We didnt get updates or response to our…
We didnt get updates or response to our emails and when chasing the out of hours team, the person didnt want to help, said we would get a response in 2 minutes but received nothing. Was told we would receive a call back when the porting team get in at 9am she didnt want to take a contact number or even a name, just wanted us off the call.
19 maart 2025
Antwoord van Voiceflex
Hi Gayle,
Thank you for your feedback regarding your experience. I sincerely apologise for the lack of updates and the unsatisfactory support you received from our out of hours team. This is not the level of service we strive to provide, and I understand your frustration.
I appreciate the time you took to speak with me earlier, we will work on improving our communication and support processes to ensure a better experience in the future.
Best wishes,
Donna
Always super helpful
We've been using Voiceflex for years and are constantly amazed at how good their service is. The provisioning team, and Steven McGowan in particular, have helped us with multiple complex ports recently and have been incredibly professional and helpful throughout the process. Would recommend Voiceflex to anyone.
17 maart 2025
Antwoord van Voiceflex
Thank you, Danny, for your wonderful review! We truly appreciate your loyalty to Voiceflex over the years. It’s fantastic to hear that our provisioning team, especially Steven, has been able to assist you effectively with your complex porting needs.
Thank you for choosing Voiceflex!
Best wishes,
Donna
Always above and beyond
As always, Voiceflex go above and beyond.
Steven McGowan pulled out the stops to help me get a number port over the line and advised me against future errors. Great company and great people.
14 maart 2025
Antwoord van Voiceflex
Thank you for your wonderful feedback, Rob! We're thrilled to hear that Steven was able to assist you with your number porting and provide valuable advice.
Best wishes,
Donna
As always phenomenal and professional…
As always phenomenal and professional service. we had an issue with a client, whereby the incumbent had stopped services. Steven McGowan was instrumental in getting my issue resolved quickly and effectively for the customer .
been working with Voiceflex and the team for 6 years and would not hesitate to recommend them
keep it up Voiceflex
21 februari 2025
Review zonder uitnodiging
Antwoord van Voiceflex
Thank you for your fantastic review, Matthew! We are thrilled to hear that you had a positive experience and that Steven was able to resolve your client issue quickly and effectively.
We truly appreciate your continued support and loyalty over the past 6 years.
Thank you for recommending us, and we look forward to continuing to serve you in the future!
Best wishes,
Donna
Antwoord van Voiceflex
Hi Simon,
I'm sorry to hear that you feel this way about your experience with us. We take all feedback seriously and strive to provide the best service possible.
Could you please reach out to me directly at customerservices@voiceflex.com or by calling 0203 301 6000? I would like to discuss your concerns further and resolve any issues you may have.
If your review relates to a nuisance call, please click the following link to report the number that contacted you. Voiceflex is an Ofcom-registered range holder of telephone numbers, providing services to businesses across the UK. As a wholesaler, we supply numbers to resellers who then allocate them to individual businesses, meaning that the call was not made from Voiceflex.
https://www.voiceflex.com/ReportNumberMisuse#report-number-misuse-form-anchor
This information will assist us in further investigating the issue and taking necessary actions by notifying the reseller.
I look forward to hearing from you.
Donna
Operations Manager
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