VWFS Rent-a-Car - Birmingham Reviews 

I regularly use this service and have always had a positive experience, especially the VW rentals , rahim it’s amazing person.

I regularly use this service and have always had a positive experience, the customer service is a delight all through the office everyone is willing to help especially the VW rentals which is department I use, the lady in there is lovely. the service is very simple and effective and I never have any issues with the cars always spot on.

Great & quick service
2nd time using the company very friendly and helpful staff and manager 😊

Fast/Easy paper processing. Friendly staff. No hidden conditions. Car reliability was good. Easy drop-off

Second time hiring from here for a road trip to Switzerland. Amazing experience, Raheel as always was helpful - top guy. Met Davina who handed over the car to us and great service. Defiantly will be using again

I am extremely satisfied with the service provided by vwfs-rent a car. The car was brand new, equipped with all the necessary features, and offered very competitive pricing compared to others in the market. The only area for improvement I can suggest is streamlining the rental process by introducing handheld devices to reduce waiting times at the office for paperwork and key handover. During my first booking with them, I had to wait for nearly 45 minutes past my pickup time. However, since the rental office is located in the VW showroom, and being a car enthusiast, I didn't mind the wait as I got to admire some amazing cars. Overall, it was an excellent experience, and I highly recommend their service

Recently hired a VW Passat for a week. The service was excellent. Was dealt with by Raheel and found him to be professional, efficient and and a pleasure to deal with.

Really good to be able to know what car you are going to get before you get it.
We hired a Passat estate for a fortnight for a trip to France: really needed a big car (only a Passat estate would really do it for us!) so was great to find VWFS offered this.
They are a small operation so aren’t always quite as responsive as a big airport car hire place might be, but their service on the day of pick up and collection was great and their relatively laid back approach to the car hire process very much made up for this.
I’ll be using them again next year as long as I can still get the car I need from them (hopefully will extend their range of EVs going forwards: would be interested in an ID5 I think)

Went today to return the rental, it took them 45 min to process the return, wasn't very happy with the service provided by the people who work in the back room. They don't seem to care. Even when I collect the car. There was no one in the back office, I was told to wait by the receptionist in the main showroom.
I know the service is cheap and convenient, but the customer service is nonexistent.

I recently rented a car from VW and had the pleasure of being assisted by Raheel. I am beyond impressed with his exceptional service. From the moment I booked, Raheel went above and beyond to ensure a seamless experience.

Raheel's knowledge and assistance were invaluable in helping me choose the right car. His dedication to customer satisfaction is truly outstanding. Raheel's professionalism and friendliness made my rental experience a delight. If you're renting from VW, I highly recommend seeking out Raheel for a top-notch experience.

Excellent service and very good cars + price. Raheel has always been exceptional in giving us the best service and deals on rentals.

Nice and smooth process when hiring, staff really nice and good customer service! Highly recommend!

Close to central Birmingham, simple pick up and drop off process even for us with Australian drivers licenses. The car was quite new, only 2000 miles. A great place to hire a car and very affordable. We were offered hot drinks on both drop off and pick up which was a lovely personal touch. We will be back when we come back over in four years for the cricket again! When we came 4 years ago, we went to one of the bigger car hire companies and had to wait over an hour for our car so was looking for some other options when I came across VWFS Rentals. Highly recommended, thank you!

Very excellent service good time keeping good communication the gentleman was very nice and helpful I will definitely continue to use your services really appreciate you.

I was given a new 23 plate on hire which was immaculate condition. Easy process with friendly helpfull staff will use again and would highly recommend.

Fast, quick service and the car was perfect for the drive needed and first impressions with a new client.

Very simple experience when collecting and returning.
The vehicle was new with about a 1000 miles on the clock.
Immaculate throughout.

Great service and car. Had a problem with air pressure, which they helped with, advising that the sensor wasn't working. Bit of a worry otherwise would have given 5 stars.

Perfect communication and straight to the point. Davina and Sahil have been nothing but exceptional in their service. Love love the service. I’ve already secured my second booking!

The process is straight forward, and Davina at the lawley branch is always so helpful and positive in every visit. Definitely coming back.