VWFS Rent-a-Car Reviews 6.621

Very good, very easy, very pleasant

Excellent customer service and vehicle. Everything from the beginning of the hire to the hand over at the end was a breeze. Will definitely use them again.

My experience with this company has been extremely disappointing. After purchasing a vehicle, I encountered an issue that I believed should have been addressed more professionally. Instead of taking my concerns seriously, I felt that responsibility was placed entirely on me as the customer.

What frustrated me most was not the issue itself, but the lack of understanding and customer support when I tried to resolve it. The responses I received felt dismissive, and there appeared to be little willingness to find a satisfactory solution.

I would not recommend this company based on my experience.

Saun & Liam were absolutely all over my requrements, pick up & drop off went so efficient and smooth. Will certainly be recommending your services to all my friends and i will be returning for any future hire/
P.Johnson

As always, the service and the car were excellent. Highly recommended.

Annie was very helpful and did a brilliant job when we hired a Multivan to use at our daughters wedding.
Thank you so much 😊

Great service. Have used this company a number of times and they never disappoint. Highly recommend them.

Fab vans at good prices from a very helpful team led by Mo. Thanks again guys

After looking around at options for a 2-week camper van trip across Europe, I spoke briefly with Dave to learn more about their California offering, and subsequently booked. Dave was brilliant to deal with throughout, from organising and handing over the vehicle, being really clear about what was covered (which was everything we needed for the trip), whilst also being really accommodating with pick-up and drop-off times to fit within a busy schedule. The van was as described, and perfect for the occasion. I'd happily recommend Dave and the team, excellent service and extremely simple too!

Absolutely excellent, fantastic customer service will definitely use again.

Claire was great to deal with. The car was perfect and price was reasonable too

Vehicle exactly as I expected. Perfect condition. Excellent service. Would highly recommend.

Top quality car, for a very reasonable price.
They were very helpful when rearranging/extending drop-off time.
The staff even helped make sure I could get home after I dropped off the car, which was a unexpectedly challenging due to very few taxi firms running that day.
Friendly staff and a great service.

Claire is amazing, great service & always goes out her way to ensure you are happy, simply cannot fault her service absolute credit to VWFS for having such amazing staff , would highly recommend & the cars are brilliant 🙏🏼

We received an excellent service from Jacob, he is super professional and helpful. He has such a lovely demeanour about him. He delivered service with a smile and always tried his best to help us as we had to extend our rental a couple of times due to our car not being ready in time. I would highly recommend Jacob and VW team! Thank you for all your help Jacob :)

Very last minute hire due to my own car giving up just before driving to a holiday, 10/10 service, lovely car, reasonably priced and saved our family holiday! Could not fault the service I recieved. Would 100% recommend. All staff were polite and friendly and the online booking was very quick and easy.

Jacob and Taylor at VW Solihull are a great team and provide a wonderful total client service..

Alway excellent customer service Sarah and Steve take care of everything.
Have used this service multiple times when back from Canada, will definitely be back again.

Really good experience. Graham at VWFS Lancashire Van Centre was great to deal with, friendly and helpful. Far less hassle than most rental companies. Van was absolutely brand new and perfect for our family camping trip. Didn't want to return it!

This is the second time I’ve hired a car from VWFS Rent-a-Car - West London, and it won’t be the last. Great experience from start to finish. Many thanks to Dave and the team for their excellent customer service.