VWFS Rent-a-Car - Ipswich Reviews 

Excellent once again. Many thanks.

This is the thrid time I have booked a car with VWFS - Shannon is so efficient and made the whole process so easy. Thank you guys :)

Thank you Channon and Paul for a first class service as usual. We have rented a car from VWFS on numerous occasions and have never had any problems always getting a car that meet our needs. Channon and Paul are very helpful. We would highly recommend these guys. Once again Thank you for an excellent service. Jan & Kev

Great service by Channon and Paul.
Always really helpful and manage to sort me out at short notice.
Have no hesitation in recommending them

there was no customers parking on site, the contract had no previous scratches of the car on the form, it took a while to check out and the return was even worse as if not returned before closing time on Friday I would have been charged for 2 extra days.

Shannon at the Ipswich branch was super helpful. All my questions were answered and the handover was done efficiently!

Shannon and Paul could not have been more helpful throughout the whole process. We were struggling to find a suitable car to take to France through other national companies. We came across VWFS and popped in to make enquiries and came out with the car we needed at a fantastic price. These guys were very patient with our endless questions about taking the car abroad. The car was as described and suited our needs perfectly . Shannon gave us our detailed explanation on pick up and Paul was fantastic on the car return.
We have already told our friends and family about the service and would not hesitate to use again. Thank you.

Thank you to Shannon who was on the phone to answer questions and then there when we picked up and dropped off the car. She made everything easy and seamless.
The car was fantastic and a pleasure to drive (with 4 adults and luggage for several weeks we needed a sizable boot).
I would happily recommend and would use again.

Wow Wow from booking it to arrival at the lovely showroom what an experience the lovely Shannon was on hand to process me and than handed over to fred to showed me around the car and controls, car was clean new and just a pleasant drive- i use Enterprise but will now be moving over to these guys.5*

I needed a larger SUV to take my family on a long trip, I was able to hire a seven seat Skoda which was ideal. The pick up and drop off was a smooth experience with very friendly staff.

Made a last minute hire and was really pleased with how simple they made everything. Good prices and would definitely use again in the future.

Paul and Shannon were fantastic and looked after everything.

Used several times. Good people, good cars, no dodgy conditions in small print, straight forward. Wouldn't go anywhere else.

Visited vw ipswich pre booked hire car, was seen by car hirer employee who was very helpfull and gave me information and prices, Picked up vehicle from hire firm was seen by a young ladywho sorted out all paper work and gave excellent service

Paul and Shannon were really helpful and positive when I was without a vehicle

I chose VWFS for their competitive pricing. The staff were very helpful at start and finish of the rental. Will definitely use them again.

5 star service, the team where efficient in setting up my rental and delivery of the car to us. It was easy process and 100% coming back to Paul and Shannon when we next need a car for a couple of days.

When I collected the car, I was understandable asked to look round it for damage. I commented at the time how am I meant to inspect the car in a carpark that was not floodlit. I tried my best to inspect in the dark and was advised there was no previous damage. So as matter of TRUST I signed the document to say it was all good .
Upon return, in the day light there was found to be a 1mm chip to the front screen and this needed to be investigated ?
I then received a phone call to say I was liable and they were taking the money from my deposit. I pleaded my innocence, but was told to write an email as I was not able to discuss with a manager .
I refused and asked for a call back that I never received, so they didn't even have the curtesy to do this!

The staff were very helpful. The VW Caddy was high quality at a reasonable price and was perfect for accommodating our visiting family and all the gear needed for the grandchildren. Would recommend to friends and family.