Very big disappointment. I purchased toothpaste worth 49,54 euro with the promise of delivery 20 days. Order was placed in August, since early Sept there is no tracking update. Reached out to customer... Toon meer
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Lees wat reviewers zeggen
Great Experience !!. I ordered a CASIO G-Shock GW-M5610U-1JF for the same price as here in the US (as they are hard to get !) , and it arrived in 48 hours, Japan to CA !!, with many texts and e-mails... Toon meer
I purchased a multimeter from Wafuu. The package arrived in the Netherlands but is being held by Dutch Customs. PostNL has informed me that they will only provide information to the sender. Despi... Toon meer
Okay... let me be clear. I took a look at the negative ratings on this page while buying a Realforce R3 HB21 keyboard. And frankly? It is staggering. We are witnessing a complete, basel... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
🌍✨ https://WAFUU.COM: Dive into a world of authentic Japanese treasures! Shop unique finds & experience the essence of Japan, no matter where you are.
Contactgegevens
8F VORTAOYAMA2 2-1-12 Shibuya, 1500002, Shibuya-ku, Japan
- support@wafuu.com
- www.wafuu.com
2,7
Slecht
110 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 51% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ich hab mich getraut
Ich hab mich getraut, trotz der negativen Bewertungen zu bestellen und wurde nicht enttäuscht.
Hab sogar sehr positive Erfahrungen mit dem Support gemacht. Ein Artikel, den ich bestellt hatte, war nicht lieferbar. Sie boten mir einen teureren Ersatz an, und die Mehrkosten auch beim Versand übernahmen sie. Das waren 5€ Differenz.
Dass noch Zollgebühr fällig ist, steht übrigens deutlich auf der Onlineshopseite, find es unfair, deswegen schlecht zu bewerten.
3 juli 2026
Review zonder uitnodiging
Item was never delivered.
19 mei 2026
Review zonder uitnodiging
Beware of this retailer
Beware of this retailer. They are scam artists. Advertise one thing and send you something "similar" but is not what you ordered. They will refuse to acknowledge that what they advertise is different to what they will send you, even if you provide proof! They might offer you a refund if you twist their arm and refuse to give up on their scam, but it will be at your own expense and even if you send it back to them, you may not get a refund at all. Steer clear of these crims!
1 mei 2026
Review zonder uitnodiging
J'ai commandé des produits
J'ai commandé des produits , une fois arrivé en Belgique Fedex les as renvoyés en arrière sans essai. Selon Fedex un produit ne pouvait pas être livré en Europe. Suite à plusieurs mails aucune réponse de Wafuu, ni remboursement...WAFUU81804 ... Je suis vraiment déçus
10 mei 2026
Review zonder uitnodiging
Commande reçue
Commande reçue, le colis est resté plusieurs semaines en attente à Orly. Bien que Wafuu ne soit pas directement responsable de ce délai, le support n’est pas très réactif. Un petit message pour rassurer est toujours le bienvenu.
Cependant je passerai certainement par ce site pour une prochaine commande
16 mei 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Thank you for your review.
We have reviewed the details of your order. Your order was placed on May 17, 2026, shipped on May 18, 2026, and the shipping method selected at checkout was ePacket, with an estimated delivery time of 4–6 weeks.
The latest tracking shows that the parcel arrived in France, was processed by customs on June 8, and has departed the inward office of exchange. Based on this information, the shipment is still within the estimated delivery timeframe for the selected shipping method.
We were unable to find any previous inquiry history under the registered email address or name on the order. Please contact our customer support team with your order number so we can check the shipment details and assist you further.
We apologize for any inconvenience and appreciate your patience.
Be very careful when ordering from…
Be very careful when ordering from WAFUU JAPAN.
I purchased FANCL Cleansing Lotion and paid the full amount shown at checkout, including shipping. The order arrived without any issues, and I assumed the transaction was complete.
A few days later, I received an unexpected invoice from FedEx for an additional £47.92 in import VAT and administration fees. This significantly increased the actual cost of my order.
Although WAFUU later pointed me to their terms and conditions, I do not believe the possibility of substantial additional charges was made clear enough during the checkout process. If customers are likely to face extra VAT, customs charges, and carrier fees after delivery, this should be prominently displayed before payment, not hidden away in policy pages.
What was particularly frustrating was that the package was delivered first, and the invoice arrived afterwards. As a result, I had no opportunity to make an informed decision about the true cost before receiving the goods.
Customer service repeatedly stated that the charges were the responsibility of customs and FedEx, but showed little interest in helping to resolve the issue or acknowledging how misleading the overall purchasing experience felt.
The product itself was fine, but the lack of transparency regarding the final cost means I will not be ordering from WAFUU JAPAN again.
If you are ordering from the UK or another country that may charge import taxes, be prepared for additional bills after delivery.
3 juni 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Thank you for sharing your feedback.
We apologize for the frustration and inconvenience caused by the unexpected import VAT and FedEx administration fees. We understand how disappointing it can be to receive a separate invoice after your package has already arrived.
For international shipments, import duties, local taxes including VAT, customs clearance fees, and carrier handling fees are determined and imposed by the destination country’s customs authorities and/or the delivery courier. These charges are outside of our control, are not collected by WAFUU JAPAN, and are not included in the product price or shipping cost paid at checkout.
To help prevent surprises, our checkout page displays “Duties not included” next to the shipping method, and we also outline these buyer responsibilities in our International Buyer notice and Terms of Service.
However, we take your feedback seriously regarding how this information is displayed. We understand that you felt it could be more prominent, and we will review our checkout process to see how we can make these potential international charges even clearer for customers in the UK and worldwide.
Thank you again for your valuable feedback, which helps us improve our service.
Terrible customer service
Terrible customer service, I returned the product and requested refund for more than 6 months and they kept finding various excuses to delay refund process, such as scammer
4 juni 2026
Review zonder uitnodiging
Hohe Zollgebühr
Ich finde, dass der Shop ausweisen muss, dass auf die Sendung eine Zollgebühr aufgerechnet wird. Aus diesem Grund lohnt sich eine Bestellung bei diesem Shop nicht wirklich – wenn man die hohen Versandkosten und die Zollgebühren einrechnet, kommt man quasi auf denselben Preis, den andere Shops in Europa verlangen.
4 juni 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Vielen Dank für Ihr Feedback.
Es tut uns leid, dass die zusätzlichen Zoll- und Einfuhrgebühren zu Enttäuschung geführt haben. Wir verstehen, dass solche Kosten die Gesamtkosten einer internationalen Bestellung deutlich beeinflussen können.
WAFUU JAPAN versendet Produkte direkt aus Japan. Bei internationalen Sendungen können Einfuhrabgaben, lokale Steuern, Zollabfertigungsgebühren und Bearbeitungsgebühren des Versanddienstleisters durch das Zielland oder den jeweiligen Zusteller erhoben werden. Diese Gebühren werden nicht von WAFUU JAPAN berechnet oder eingezogen und sind nicht im Artikelpreis oder in den Versandkosten enthalten.
Beim Checkout wird neben der Versandart der Hinweis „Duties not included“ angezeigt. Zusätzlich informieren wir in unserem Hinweis für internationale Käufer sowie in unseren Nutzungsbedingungen darüber, dass mögliche Einfuhrkosten vom Käufer zu tragen sind.
Wir nehmen Ihr Feedback jedoch ernst und prüfen, wie wir diese Informationen vor dem Kauf noch deutlicher darstellen können, damit Kunden die möglichen Gesamtkosten einer internationalen Bestellung besser einschätzen können.
Vielen Dank für Ihre Rückmeldung.
Auntentica estada de manual
Como buenas excepciones, como en todo, en Japon tambien existen los estafadores.
Ni recibes el prifucto ni el reembolso.
El gobierno nippon con todo el vontrol y dureza que tiene osea cadí todas las cosas, debería tomar nota y proceder a hacer investigación sobre esta empresa online, y para mas incredulidad todavía, con tienda física en el mismísimo centro de Tokio.
Que nadie compre aqui, perderéis todo vuestro dinero
30 maart 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Gracias por compartir su experiencia.
Lamentamos mucho leer que no ha recibido el producto ni el reembolso. Nos tomamos este tipo de comentarios muy en serio.
Con la información incluida en esta reseña no podemos identificar su pedido ni verificar el estado del envío. Para poder investigar correctamente, por favor contacte con nuestro equipo de atención al cliente e indique su número de pedido, el nombre y la dirección de correo electrónico utilizados al realizar la compra.
Revisaremos el historial del pedido, el estado del seguimiento y cualquier comunicación anterior. Si el paquete sigue en tránsito, fue retenido por aduanas, devuelto, extraviado o existe una solicitud de reembolso pendiente, le explicaremos la situación y las opciones disponibles conforme a nuestras políticas y a la información del transportista.
WAFUU JAPAN es una tienda online japonesa que envía productos desde Japón a clientes de todo el mundo. No tenemos ninguna intención de que un cliente se quede sin producto ni respuesta. Por favor, contáctenos para que podamos comprobar su caso de forma concreta.
Una decepcion total y poco profesionales
Una decepcion total. Despues de realizar un pedido de 14 artículos (champus y acondicionadores) para nuestra empresa nueva, el producto es retenido en aduana, primero porque no coinciden los articulos con la factura. Una vez subsanado esto por parte de DHL que se puso en contacto con Wafuu, en aduana solicitan una serie de datos por ser productos cosméticos. Los requisitos para poder liberar el pedido son: composicion e ingredientes, numero de lote y fecha de caducidad de los mismos. Mediante varios correos con Wafuu les comentamos que precisamos estos datos, y nos responden que no disponen de esa informacion. A lo cual les decimos que para poder recibir el pedido es imprescindible esa información. Nos dicen que no. Desde Aduana y DHL nos intentan ayudar y nos dicen que precisamos un certificado de importacion que no poseemos. Decidimos que devuelvan el producto a destino (Wafuu en Japon) puesto que nos garantizan la devolución del importe. Una vez Wafuu recibido el producto valorado en casi 200 euros, nos dice que nos ofrece 50 euros. Mediante varios correos les pedimos la devolución del importe total, puesto que ellos han recibido los 14 productos integramente. Nos dicen que lo tienen que valorar. Volvimos a reclamar con varios mails. Pero nunca mas se supo. Son unos impresentables. Te hablan de que devuelven el importe, pero no es cierto. Se inventan mil excusas como gastos de gestión etc.
13 januari 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Gracias por compartir su experiencia.
Lamentamos que su pedido no pudiera ser liberado por la aduana y que la situación haya causado molestias. Entendemos que este tipo de trámite puede resultar frustrante, especialmente cuando se requieren documentos adicionales para productos cosméticos.
WAFUU JAPAN envía productos desde Japón a clientes internacionales. Sin embargo, los requisitos de importación, permisos, certificados, documentación para cosméticos, despacho aduanero y decisiones de la aduana dependen de las leyes y autoridades del país de destino. En particular, cuando los productos se importan para uso comercial o empresarial, pueden aplicarse requisitos adicionales que deben ser confirmados y gestionados por el comprador/importador antes de realizar el pedido.
Proporcionamos la información disponible dentro de nuestro alcance, pero no podemos garantizar la aprobación aduanera ni emitir certificados de importación requeridos por las autoridades del país de destino. Si un pedido no puede ser despachado por falta de permisos, requisitos regulatorios o documentación exigida por la aduana, el proceso de devolución y reembolso se gestiona conforme a nuestras políticas, incluyendo los costes reales incurridos, como gastos de envío, devolución, gestión, transportista, aduanas y comisiones relacionadas.
Dicho esto, lamentamos si nuestra comunicación no fue suficientemente clara durante el proceso. Si todavía considera que el cálculo del reembolso o la gestión del caso no fueron correctos, por favor contacte nuevamente con nuestro equipo de atención al cliente indicando su número de pedido. Revisaremos el historial, la devolución recibida, los costes aplicados y la comunicación anterior para verificar el caso.
Lamentamos las molestias ocasionadas y agradecemos sus comentarios.
delivered as promised
For me Wafuu delivered as promised. Ordered a Zojirushi rice cooker on 28 March 2026 and received it today - 8 April 2026 - in the Netherlands. Yes, there are customs to pay in addition to the purchase price, but that’s hardly a surprise when you import from Japan right? So yes, this shop is legit and I recommend it!
8 april 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Thank you very much for your kind review and recommendation.
We are glad to hear that your Zojirushi rice cooker arrived safely in the Netherlands within the expected timeframe. We also appreciate your understanding regarding customs charges for international imports.
WAFUU JAPAN will continue working to provide reliable service and safe delivery from Japan to customers around the world.
Thank you again for choosing WAFUU JAPAN.
Sony NW 306,
Habe das Gerät (sony 306) nach cirka 1 Woche erhalten. Trotz Zollgebühren bzw. Mehrwertsteuer, die nachträglich berechnet wurden, ersparte ich mir einiges gegenüber dem aktuell Preis bei unseren Händlern. Das Gerät ist nagelneu und sieht super aus. Ich liebe die sony Geräte, aber die Preise dafür sind schon recht saftig.
6 april 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Vielen Dank für Ihre freundliche Bewertung.
Wir freuen uns sehr, dass Ihr Sony NW-A306 nach etwa einer Woche sicher angekommen ist und Sie mit dem neuen Gerät zufrieden sind. Vielen Dank auch für Ihr Verständnis bezüglich der nachträglich berechneten Zollgebühren und Mehrwertsteuer bei internationalen Importen.
Es freut uns besonders, dass Sie trotz dieser zusätzlichen Kosten im Vergleich zu lokalen Händlern sparen konnten. Wir hoffen, dass Sie viel Freude mit Ihrem Sony-Gerät haben.
Vielen Dank, dass Sie sich für WAFUU JAPAN entschieden haben.
Amazing service from start to finish
I ordered a limited edition Genshin Impact PS5 Controller. The website was easy to navigate. After my order was completed- I got frequent updates while my package was prepared and throughout the whole shipping process. I did not have to wait to long for my order to arrive. When it came the outer box had no damage, dents or scuffs. Once opened the actual box was bubble wrapped neatly like a present! When I finally got to the controller it was in a fabric bag to prevent scratches and it secured by surrounding cardboard to ensure it had minimal impact if bumped/dropped. So much care was taken from the start to finish. Thoroughly impressed by the quality and professional process.
22 maart 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Thank you so much for your wonderful review.
We are delighted to hear that your limited edition Genshin Impact PS5 Controller arrived safely and that you were satisfied with the entire process, from ordering to delivery.
We also truly appreciate your kind words about our updates, packaging, and handling. Limited edition items are very special to our customers, so our team takes extra care to protect them during international shipping.
We are very happy that the controller reached you in excellent condition. Thank you again for choosing WAFUU JAPAN, and we hope you enjoy your new controller!
God firma
Jeg ved ikke hvorfor firma har 2,9 stjerner men jeg rater 5 stjerner de lovede det sku komme mandag men den ankom fredag de har rigtig godt pakkede ind Alle varet var der.
4 maart 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Tusind tak for din flotte anmeldelse og de 5 stjerner.
Vi er meget glade for at høre, at din ordre ankom tidligere end forventet, og at alle varer var med og godt pakket ind.
Hos WAFUU JAPAN gør vi vores bedste for at sende produkter sikkert fra Japan til kunder over hele verden, så det betyder meget for os at læse din positive feedback.
Tak fordi du valgte WAFUU JAPAN.
Great Seiko watch at low price
Great Seiko watch with exceptional value for money. Arrived in about 2 weeks since it had to pass through Dutch customs first. In spite of import duties still less expensive compared to buying it locally. Good delivery and good tracking services.
18 maart 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Thank you very much for your kind review.
We are delighted to hear that you are happy with your Seiko watch and found it to be good value for money. We also appreciate your understanding regarding Dutch customs and import duties.
It is great to know that the delivery and tracking process worked well for you, and that the watch still offered a better price compared to buying locally.
Thank you again for choosing WAFUU JAPAN. We hope you enjoy your new Seiko watch.
Order #WAFUU64686
The package arrived in my country and the local mail services were unable to contact me due to lack of information provided by wafuu. It went back to japan, I lost all the money of the purchase and never got any answer after the package went back to japan
22 februari 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Thank you for your review.
We are sorry for the frustration caused by order #WAFUU64686.
After reviewing the case, we confirmed that the package reached Brazil but could not be cleared through the local import process and was returned to Japan due to import restrictions. Once a package arrives in the destination country, customs clearance and local delivery procedures are handled by the local postal service and customs authorities, and WAFUU JAPAN cannot directly control or override their process.
We would also like to clarify that our support team replied to your inquiries several times regarding the customs status, return process, and next steps.
After the returned package was confirmed, a refund for the order was processed to the original payment method. Refund timing may vary depending on the card issuer or payment provider, but the refund was completed on our side.
We apologize that the overall experience was disappointing, but we hope this clarifies that the order was investigated, our team responded to the inquiries, and the refund was processed.
Colis volé le 3 janvier et aujourd’hui…
Colis volé le 3 janvier et aujourd’hui nous sommes le 16. Toujours aucune réponse ni aucune solution de votre part. Service client inexistant et aucune responsabilité prise. C’est inadmissible.
16 maart 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Merci pour votre avis.
Nous sommes sincèrement désolés d’apprendre que votre colis a été signalé comme volé ou manquant depuis le 3 janvier, et que vous n’avez pas encore reçu de réponse ou de solution satisfaisante. Nous comprenons parfaitement votre frustration.
Avec les informations visibles dans cet avis, nous ne pouvons pas identifier votre commande ni vérifier l’historique des échanges. Afin que nous puissions examiner ce dossier en priorité, veuillez contacter notre service client avec votre numéro de commande et votre numéro de suivi.
Nous vérifierons le statut de livraison, les informations du transporteur et les échanges précédents afin de déterminer les prochaines étapes possibles. Si le colis a été marqué comme livré mais n’a pas été reçu, une enquête auprès du transporteur peut être nécessaire.
Nous nous excusons pour le manque de communication ressenti et pour les désagréments causés.
Bad customer support help
I made an order but the order was held at DHL in US for customs reasons. DHL sent me an email saying they need some information for the order to clear the customs. Some of the information they needed were manufacturer address and LOT number. I kept asking that I need these information from Wafuu but they kept sending me different information and google image of the product I bought. I sent the image to DHL but they did not accept for an official documentation reason. I kept asking and they forwarded their previous email saying that it is in there. I read the email again and those information are not in the email and I explained to Wafuu customer service that I sent the image as well but they did not accept it.
11 maart 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Dear Tomomasa Terazaki,
Thank you for your review.
We are sorry that your shipment was held by DHL during the customs clearance process. After reviewing the case, we confirmed that the delivery was placed on hold because the required import duties and taxes, in the amount of 336.40 USD, had not been paid to DHL/customs.
We also contacted you by email and asked you to arrange payment with DHL as soon as possible in order to avoid the package being disposed of or otherwise handled by DHL and customs authorities. However, we did not receive a response to that notice.
For international shipments, customs clearance, import duties, taxes, and any DHL-related charges are handled by the destination country’s customs authorities and the carrier. These charges are not collected by WAFUU JAPAN and must be paid by the recipient/importer in accordance with local import procedures.
We understand that customs procedures can be frustrating, but this case was not caused by WAFUU JAPAN refusing to assist. Our team provided guidance and urgent instructions based on the information received from DHL.
If you still need assistance with this shipment, please contact our customer support team with your order number so we can review the latest available status.
Very disappointing experience with…
Very disappointing experience with WAFUU Japan.
My parcel was supposedly delivered by FedEx, but in reality it was never received. FedEx confirmed by email that they cannot provide any delivery confirmation or official document proving the delivery, and the parcel is effectively untraceable.
Despite this, WAFUU Japan refuses to issue a refund, hiding behind the excuse that they need an “official confirmation” from the carrier — even though FedEx France clearly stated that they do not provide such documents.
As a customer, I have been stuck in this situation for months with no real help, no solution, and constant delays from their customer support.
This is not how a serious company should treat its customers.
Be very careful when ordering from this company. If something goes wrong with your shipment, you may end up without your parcel and without your money.
Extremely disappointing support and zero responsibility.
11 maart 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Thank you for your review.
We are sorry to hear that you have not received your parcel despite the shipment being marked as delivered by FedEx. We understand how frustrating and concerning this situation must be.
For international shipments, delivery status, proof of delivery, and delivery investigations are handled by the carrier. When a parcel is marked as delivered but the customer reports non-receipt, we must rely on the carrier’s official investigation results and available delivery records before making a final decision.
We are not trying to avoid responsibility, but we also cannot determine the status of a shipment solely based on the customer’s statement when the carrier’s tracking shows delivery. If FedEx is unable to provide sufficient delivery confirmation, we need to review that information through the appropriate carrier claim process.
If this case is still unresolved, please contact our customer support team with your order number and the latest written response from FedEx. We will review the case again, including the carrier’s response, the delivery status, and any available claim options.
We apologize for the long and frustrating process and for any delays in communication.
Sent me an item that was damaged
Sent me an item that was damaged. Pretended that they were investigating, and after several weeks, blamed it on shipping and that there was nothing they could do. Kept changing their tune in relation to refund. Offered 500 yen compensation. Told me that I could return for refund, and the changed mind when PayPal closed case because 30 days had expired.
20 januari 2026
Review zonder uitnodiging
Antwoord van WAFÚÚ JAPAN
Thank you for your review.
We are sorry for the delayed response here and for the frustration caused by this experience.
We understand that receiving a damaged item is very disappointing, especially when the resolution process takes time and the communication does not feel clear. Damage cases involving international shipping require us to review the item condition, packaging photos, carrier information, and any applicable claim or dispute process before confirming the available options.
After reviewing this type of case, we understand that our communication may not have been clear enough and may have caused confusion regarding the available refund or return options. We apologize for that.
WAFUU JAPAN does not intend to dismiss damage reports or avoid responsibility. However, each case must be handled based on the evidence available, the shipping records, the timing of the report, and the status of any payment provider dispute.
If you still believe this case was not handled correctly, please contact our customer support team with your order number so we can review the case history again.
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