Wards Reviews 6.807

Wards of Welling have been exceptional in the sale of our property in Welling. Totally professional and always staying involved from viewings / managing offers and following through with our buyers to completion..
Special thanks to Stacy, both Nikki's and Louise for a very positive experience.
Thank you very much.

Hi
I came to wards via a family member and have been treated very well wards are very flexable and professonal in there approach and nothing seems to be a problem.
Well done graham/wayne for your advice and help.

**Review for Emma Penfold – Ramsgate Branch**

Emma Penfold at the Ramsgate branch was very professional throughout the communication and purchase of our house. She was friendly, approachable, and always came across as a genuinely happy and pleasant person to speak to.

It makes such a difference to deal with someone who understands your frustrations when there are hiccups in the home-buying process, and Emma’s support truly helped make the experience smoother and less stressful.

Ward's staff were very helpful when I was looking for a house to rent. Maria and Victoria did so much to help me find a suitable home. Their help was much appreciated.

From the moment we told Freya at the Herne bay branch what we were looking for she was consistently updating us on what was either new on the market or what was coming to the market that we may be interested in, we felt from the start she understood our needs and criteria and after only 8 weeks she managed to find us our perfect new home!
Emily was able to further assist us on the sales again her manner on the phone was professional yet very understanding on what we could afford and helped to make all parties happy!
So from start to finish I would not only recommend but would only use wards in the future they have a fantastic team that will go above and beyond your expectations!

Thanks to Victoria the the team at Wards Herne bay. We had a very tight deadline and they managed to help us secure a lovely new home with plenty of time. Excellent service so far from them.

Wards have helped us every step of the way when buying our first property, they’ve been so kind and supportive and always a call away for any help or advice.
Freya, Graeme and Rachael were the main ones that helped us through our journey but I’d also like to thank everyone else at wards too for their support and time.

I recently had the pleasure of dealing with Emma Penfold she is new to the company but you couldn’t tell, on one of my most stressful moves she calmed me down on the phone laughed and joked with me it felt like I was talking to a friend not a sales Progressor she went above and beyond to keep me informed and communicated up until exchange of my property. I’m so pleased she was there talking me through everything. Thank you so much

Maria and Wayne in the Herne Bay letting team were fabulous

Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!

I had such a good experience with Sophie at Wards in Maidstone. From start to finish, she was so friendly, professional, and incredibly helpful. She guided me through the entire renting process with ease, always keeping me updated and answering any questions I had promptly. I truly appreciated her efficiency and kindness, making the process stress-free. I’m very grateful for all her help in securing my new home and would highly recommend Sophie to anyone looking to rent a property

I am impressed with the way all property matters are dealt with by Maria Byrne. She is extremely competent and knowledgeable about rental market and her advice is always sound.

I would like to thank all of the Wards Staff that I met in Margate, Victoria, Katy & Megan in particular. The service was good, reliable, friendly & although in the end I didn’t buy through them, they were outstanding.
They made property search fun & were just good people to do business with. Victoria pulled out all the stops on my last visit, despite being short staffed, she arranged 3 viewings with a few hours notice as I had been let down by other agents. I hope they’ll come to my house warming party 😍

I would not recommend. They carried out tenant check out and missed a lot of damages by the tenant which cost me more after tenant has left. I receive communication from different staff which is confusing. I sent a complaint, till date, it has not been resolved.

A big thank you to staff at Wards (Gillingham branch). From the first visit by Gary, who was very professional explaining the entire process to us, this was our first move after over 38 years in the same property. All the staff were helpful and able to answer our questions. Spoke to Hannah and Adam on occasion but mainly dealt with Nicole and Kim, the progressor, both of whom worked tirelessly to get us over the finish line. We really can’t thank them enough.

I’ve been Dealing with Sam in the Paddock Wood branch and it’s been fantastic. It’s been a tough process and one that still isn’t over but having Sam’s guidance and skills have been great in me navigating this tough process. Absolute bloody legend

I’ve had a fantastic experience working with Mim Higginson. She has been incredibly nice, patient, and helpful throughout the entire process. Mim always explains everything clearly and makes sure I fully understand each step, which has made working with the letting agency so much easier.

Whenever there was a problem, she consistently provided thoughtful, practical solutions. She also did a great job easing communication between me and my landlord, which I truly appreciate.

Thank you, Mim, for your professionalism and support — you’ve made a real difference in my renting experience.

They are very exceptional from beginning to the end during the transaction Kudos to them

My brother and I have recently completed on the sale of our late parent's home through Wards in Gravesend. We definitely would use them again as we are very pleased with how everything was handled.
From our first meeting we were professionally and ably supported by Kenny (branch manager), along with Simran (assistant manager), Yasmin, Millie, and Maria. And we particularly want to mention Kim, Wards' dedicated sale co-ordinator who oversaw the whole conveyancing process once the sale was agreed. We found this particularly helpful. We would certainly recommend

David has been extremely proactive since my property has been on the market. He has a positive ‘can do’ attitude and always professional and pleasant. The whole of the Tenterden office have been great to work with.