Warwick Castle Reviews 

4 days before their visit this week, my family were informed that Zog Playland won't be open for 2 days, due to maintenance. This is on one of the days they are purposely driving 2 hours to take my 2½ year old grandson, who adores Zog and playgrounds, of course. The maintenance work is perfectly understandable for safety reasons, but when enquiring about changing the date, they were told to pay more as peak season. The alternative of going the next day when reopened would mean the cost of another day's entry for them all! No compensation was offered for an unavailable activity, which a toddler would have enjoyed. I appreciate the upkeep of all activities and the castle itself, is expensive, but even a free ice cream voucher each would show some consideration for customers. Obviously this is not the case. Disgraceful way to treat people.

Everything about the castle and grounds very nice but the food rip off got charged 24 pounds for 2 hot drinks and 2 doughnuts. Tainted the day. Its either the price or staff over charging.

Not happy to pay £7.00. to park our car after paying £22:00 per person to get in to visit the castle.No information about extra parking fee when booking tickets for the castle.No discount for over 65 why?.

Shocking Customer Service & No Response to Complaint

Upon arrival, we decided to eat first—a decision we deeply regret. After queuing for 30 minutes, we were told this was the only place to eat in the castle. We placed our order, expecting to wait 15-20 minutes for drinks while food and cakes would be ready immediately. This was completely untrue.

After 20 minutes, I politely inquired about our cakes as my husband needed food before taking his medication. The staff member—who was rude from the start—ignored me. When I returned 10 minutes later to follow up, she became aggressive, pulled faces, and shouted at me, making us feel completely humiliated. Other customers who ordered after us were being served while we continued to be ignored.

At 40 minutes, when I questioned why we still had no food, the same staff member rudely told us to leave if we weren’t happy, saying she “doesn’t care.” We left feeling utterly disrespected but demanded a refund—only to have the staff at the till try to short-change us and crush our receipt when we insisted on the full amount.

To make matters worse, we were falsely told there were no other food options in the castle, which turned out to be a blatant lie. We wasted over two hours dealing with rude, unprofessional, and dishonest staff.

I sent a formal complaint via email expecting a response, but Warwick Castle clearly does not care about addressing customer issues, as I received no reply at all. Absolutely disgraceful service—avoid!

Due to Storm Darragh on Sat Dec 7th, Warwick Castle eventually cancelled their Christmas “Light Trail”, but with less than 3hrs notice.
Their website said their “team” would contact ticket holders but they didn’t.
Placing our own refund request, we were told it was sent to their finance team but could take up to 21 WORKING days… i.e up to one month… we were actually refunded (after chasing them again) at 17 days… awarded £17.50 x 4 …(we were sure the light trail price was definitely £22 on the day). Better than nothing, but this difficult and protracted refund saga means we will not pay to visit Warwick Castle ever again.

If your noise sensitive don’t go!
Everything played though speakers is unnecessarily loud! Unbearable! Santa and the elves amazing but Santa was even too loud in a small intimate setting…. Autistic son suffered a lot from this, we also couldn’t bare the noise and too many people crammed in - very over priced for what was there and what was there you pay extra for at every point even parking £7!!!!

Toilet’s by the cafe - in the men’s they have a baby change to my horror my husband had to change my daughter with a pull down by the urinals - how indiscreet and horrible.

Play park only good for 2-3 year olds and too small for amount that visit at the weekend, overpriced and just poorly executed.

We will never go back - thankfully Santa and elves made it not a complete waste.

We recently had a day out at Warwick Castle and booked tickets via their website. Although quite expensive, we really enjoyed the experience of seeing the castle for the first time. It was quite busy but we managed to see both falconry shows which were fantastic. Charlie, the falconer, was excellent. He kindly answered all our questions and was very knowledgeable ensuring everyone got to see the magnificent birds. Staff were all very friendly and helpful.

Overall felt too commercial, overpriced food and poor quality, bizarre and rude interactive mummy trail in castle, castle itself very limited to view, presumably due to Halloween event. There was little there that we could not do at a good fete or country show for less money and more to do. The history of the site was lost on the commercialism. Best thing was falconry display and the kids enjoyed the playground. No jousting on the day or if it was on, where was it??? Signage and timings poor. Extra £7 for parking. I went with my 2 grandchildren and the whole day cost over £100 with expensive and weak food. Disappointing. Will not be returning or recommending.

Be very careful booking this , they messed up our booking and now have taken £50 off us when we decided the best thing to do was cancel or they would have charged us £400 extra to change the date , contact and customer service is an absolute disgrace !! Awful business !!

I booked day visit tickets via the Warwick Castle website for my South African Mum (80yrs young) and I. I was so excited to show her around as she is on holiday and has never been inside a castle before in the UK. Once we arrived we saw the falcon show and visited the great hall and royal weekend party which was fantastic but we were incredibly disappointed to hear that many exhibits were closed due to Halloween. There was no warning about this on the website when I booked the tickets. We relayed our feelings of disappointment to a gentleman named Andrew who listened to what we had to say and then suggested we meet him hallf an hour later and offered to show us some areas that were closed. He was so kind to us and shared many interesting historical facts - all laced with his fantastic sense of humor! He took the time to give us a personal mini tour and make our visit enjoyable which left us leaving Warwick Castle with smiles on our faces.
I cannot thank Andrew enough for going the extra mile for us, a big thank you!

Big family day out for our granddaughter's 7th birthday. The castle, birds of prey and the dungeon especially were excellent. The dungeon experience was worth the entry fee alone!

Just had an amazing day at Warwick castle with family. The dungeons were brilliant. The actors and the sets were so good that my 11 year old daughter had to leave after room 2 as she was so scared, but that's the idea so please don't tone it down. The falcony show is an absolute must, not just someone standing talking about birds but a proper show with a story, dramatics and magnificent birds flying so low over the crowd that feathers brush your head. The falconers must work so hard to get the display so good. Thanks

We booked to stay overnight in the peacock suite, with 2 days at the castle. The room was beautiful with four poster bed and lovely authentic decorations. All the staff were wonderful, helpful, informative and pleasant. Special thanks would go to elli, for her professional, informative and pleasant nature. To Sebastian for his castle tour and the lovely guy, who just happened to be walking near us and jumped in on a joke about zogg and then went out of his way to be friendly and informative. The dungeons were a marvellous experience with the actors and actresses really bringing it to life, with excellent performances. Breakfast was nice and afternoon tea had plenty of cakes, with only the sandwiches letting it down.
Altogether a fantastic couple of days and we look forward to going back next year.

We decided to book an overnight stay in the tower suites we were in the Peacock Tower. Beautifully decorated a nice firm mattress beautiful views, stunning bathrooms and a beautiful four poster bed. From the moment we booked to the moment we left we had a perfect staycation. Our concierge Ellie was amazing. She was informative non-invasive and a true professional who made our stay a pleasure. We had the afternoon tea which was very pleasant. The only letdown was the sandwiches and a few too many cakes but I won’t mark them down on that because again the cakes were delicious. When it came to the time for the tour tour guide was a wonderful young man called Sebastian. His knowledge was astounding and his passion for his job made you feel enthusiastic a real treasure. Our breakfast in the state room was continental and a lovely assortment. The only letdown is there was no honey or jam for the croissants but again I can’t mark them down for that because the food was great. Now for the dungeons what can I say? The actors and actresses who bring to life? The dungeons were amazing and hats off to the naughty menacing Jester? Thank you to all of you for making our day so special.

Warwick castle is a lovely place to visit.. however there are s couple of things that didn't sit too well! The first and most importantly was the terrible rude girls working on the pizza hotdog stand. We'd taken our ten year old granddaughter there today as a treat before she returned to school tomorrow. It was around 3.00pm when she said she was hungry, we headed down to get a pizza for her, when my husband asked if they were still serving he was ignored by both girls working on the stand, he repeated the question and was rudely told by a girl with a long blonde ponytail "IM COUNTING" how very rude to speak to a customer like that !!! If she doesn't want the job, give it up to someone with hospitality skills and a personality to match. She's so lucky I wasn't there at the time, I'm not so tolerant as my husband. She needs training in manners, I'd personally sack her immediately!!! To add insult to injury, the prices are astronomical. We wont be returning. This needs addressing!!!

Absolutely disgusting not allowing water for a baby who needs special medicated milk.
Unable to give it out but people can walk around with water in a hot drink..
Baffling...

Paid 400 for one night, we stayed in room 350 whilst it was a clean room room it was nothing short of a premier inn with a shield on the wall. The food was absolutely terrible in the cafe / restaurant it’s £25.00 for an adult and the only food on offer was a poor carvery with only gammon and chicken legs on offer along with soggy stuffing and potatoes , leading in to sausage, beans and chips. We had a broken high chair, and we waited 15 minutes for someone to get us a cup for the refillable station. No ketchup for the kids had to ask someone to put it out. The breakfast was even worse, very poor quality food and no fresh juices (they did have hydration juice?! Is this a cheaper version to freshly squeezed orange / apple juice because it taste awful). We were then starving and found a hot dog stall by the glamping tents, after standing there for 15minutes with no acknowledgment from the one guy there who was clearly behind on some orders I walked off, very rude. Zog land is not fit for purpose this should be an under 5 park at most with a capacity of no more than 50 children. There needs to be a separate park for older children that can hold more. We also waited 20 minutes at the zog park to buy an ice cream. I seen a number of people struggle with accessibility on site. The only good part of the stay was watching the dragon slayer show, this was 10/10. Overall our trip cost around 600 for two adults and 1 under 2 and a 5 year old

Had the best day out at Warwick Castle.
Parking easy and nice walk or short bus ride up to castle.
All staff were helpful and cheerful.
The castle itself is amazing with all the different rooms showing it’s life through different eras - really well done.
Views from the top are stunning, as are the grounds.
Dungeon experience was fun and scary.
The best things I thought were the jousting and falconry/birds of prey. Absolutely brilliant. What struck me was how all the horses and birds were so happy and healthy and looked magnificent.
Would thoroughly recommend a visit.

Money making scheme at it's best! On top of the entrance fee it's £7 to park, £6 for 'jousting' which involves hitting a sword at a piece of metal post & £6 for archery. All these should be free! I wouldn't bother and go somewhere else!

We visited this weekend with hotel and stay cost £169.00 for two people hotel not on castle site but one from their website. Hotel was lovley. I was very suprised that you have to pay £7.00 to park your car and felt i was being ripped off. Also additional £8.00 to go in the dungeon. £4.00 for an ice cream. Not saying we haven't had a good trip but do feel they need to scrap the parking charges at least. The castle is impressive the bird show was amazing the jousting was good but overcrowded. Standing the whole show and having to get there well before show start to get a place where you can see is very exhausting.