Warwick Castle Reviews 

Avoid hot dog stall at all costs 7.5 for stale bun horrible dried onions totally spoilt day yuk feel really sick

An exercise in price gouging aimed particularly at those with little kids, this is what happens when you allow one of our most prestigious historical sites be suborned to commercial greed. I get that these places have massive overheads, but you can turn a coin without ruining the experience. English Heritage and the NT - the two organisations that should be in charge of this - manage it well enough. That it fails utterly as a historical site needs no further mention, but even as a commercial exercise it beggars belief. Tired exhibits, tatty costumes and third-rate interactive experiences leave you feeling ripped off. I'm sure the add-on experiences - falconry, jousting etc - are
fine, but be prepared to dig deep. We came for the day and exhausted the whole thing in less than two hours. For a standard day visit for a family of four you will be knocking the biggest hole in £200. One additional point: scanning these reviews there are a number of complaints about the £6 car parking fee. Merlin have taken note. It's now £7. My advice? Take the family to a local NT/EH-run monument, then buy fish and chips and as much ice cream as you can eat on the way home. Way more fun.

Event on 19th July bands great
But paying an extra 140 pounds vip so my son would have a better view just so all general admission pile in very disappointing. He could hardly see with people pushing and shoving not controlled well . I emailed the day after and had an auto response to say within 3 days they will get back to me that was over two weeks ago. Very disappointed and surprised at warwick castle just to ignore these complaints and mine is not the only one

We booked a night in the ceasars tower and slept in the peacock suit. The service we received before arrival until we left was impeccable. The room was just amazing, very well decorated and clean. we are huge medieval fans, therefore a night in the castle was just perfect. We had special access to the castle in the evening, had a very good concierge service throughout, excellent breakfast in the library and a private tour around the castle, excellent afternoon tea in the conservatory. So the booking comes with a lot activities and the whole staff makes you feel very special. Everyone we spoke to was extremely friendly, which was definitely a honest friendliness. The 3 concierge girls were absolute stars and Andrew the history tour guide was so passionate about the castles history, which made the tour exciting and fun. The shows are great, the grounds offer amazing views. For everyone that thinks the prices are high, remember the money is going to all the incredible staff and the upkeep of this historic place. It's a perfect mix of entertainment and history. We would always come back again.

Visited for a concert the weekend of 21st July. Didn't post any timings for the day, we just had to guess on what had been happening on previous days. Contacted them via email and via X and didn't get any response. People were packed into the field with a shoehorn, no way i could have left my Autistic son to go and get some food or i'd never have found him again! Also tried to contact them since coming home about something and the autoreply says they'll be in touch within 3 days, 8 days later nothing. no thanks, not for me.

We bought an annual pass but then decided to change our minds. Warwick Castle denied that this is possible and claimed that the statutory right to cancel within 14 days is over ridden by it's terms and conditions (obviously it isn't). One has to assume that they are deliberately breaking the law as there is zero chance they aren't aware of this at a corporate level. Customer service has bad attitude and continually denies existence of 14 day cooling off period law.

Predjudice against those people who dont have 'smart' technology or pay only with cash. Shame on you.

Attended JLS concert on Friday here, very disappointed you couldn't bring your own food or soft drinks in, had to pay food van and bar prices which were way overpriced, shoud have been more reasonable providing how many people there were, wasn't happy to be honest, very unlikely I will be visiting again

Poor disabled parking and access, had to push wheelchair/rollator form Knights Lodge are to castle entrance (20 mins) overpriced food in Knights Lodge restaurant and poor quality (Racehorse pub opposite food excellent at half the price)

Staff excellent only too willing to help and very friendly, shows when available were excellent and very enjoyable

Only managed 3 hours due to poor weather and saw only Jousting and Falcons, then back to lodge as no rain cover
Nothing to do after 8pm with no bar or in door facilities, If Raining not worth visiting as no where to give shelter for number of customers

Would not recommend or return - very very expensive

What could be a pleasant experience utterly ruined by extortionate ticket price and food

We had a lovely time at Warwick Castle. They Castle is very impressive. The summer activities such as the jousting and bird display were brilliant and our children really enjoyed them. We didnt get to do archery as the times were the same as the jousting and bird display which was annoying. The one negative is one of guides doing a tour pushed us out of one of the rooms in the castle and was very rude. The playground was lovely. It was disappointing that you have to pay onto for dungeons and archery on top. We stayed in one of the Woodland Lodges on site. The lodge itself was lovely and very clean. We decided not to eat in the restaurant onside as the reviews are awful. It looked like there was wasn't much choice especially for children and was very very expensive.

Felt very commercialised. £7 to park in a field on top of the entry price. Cafes on site very expensive and poor quality food. £4 for a tea in a paper cup. In the house we were bullied into having our photo taken and then they tried to sell us it for £13. Signage and timings almost non-existent - left to figure it out for ourselves. Jousting show was free & the only bit worth visiting for. All shuts at 4pm, so makes a short, expensive day if you’re travelling from a distance. Pretty disappointed.

OH. MY. WOW! We had THE best day! I'm not sure what I expected but it surpassed completely.
We did the maze first, kids loved getting all the stamps and checking out all the gadgets and things in between- the selfie spot was a cute touch too!
Then into the dungeon- INCREDIBLE! Every actor played their role amazingly well and the special effects were crazy good- no spoilers 😅
Then we watched the falconry display- another wow! (Except for all the selfish people that stood in front of the crowds sitting down) We loved watching the beautiful birds.
After that was the war of the roses- spectacular! The story telling was exciting and the show was top class.
In between all the other bits we managed to visit Zog's playground, try archery and go on a trail around the castle, taking in some astonishing views.
We really had such a fun filled day- we will definitely do it again.
Thank you to all of the lovely staff that really made it such a special day!

Overall, the day at Warwick Castle was let down by the basics of hospitality and comfort not being fulfilled to a good standard. We turned up late morning with pre-booked tickets. There was a short queue to get in as bags were being searched; however, after queuing, the lad checked our bags and basically ran his hands over his partner's handbag, he didn't even look inside thankfully it wasn't raining at this point as the search wasn't even carried out that we waited for. No guidance was given by any staff and no signs once we got through the entrance bit. We ended up in the Zog playground, turned around, headed back, and eventually got given a map and pointed to wooden stand with a Zog-themed trail leaflet. Since this was a big part of the day for our child more direction was required. Overall, the walk to the castle was fine. The outside areas are very clean and tidy, but as it was a day where there was quite a breeze and some scattered drizzle showers, some sheltered areas would have been nice. We looked around for a bit and decided to go to the Undercourt Cage. A hugely disappointing cafe that is not set up well. WE had to queue down some stairs into a cramped room where the tills and fridges are. Due to this, I didn't really have time to look properly at the selections on offer. The cafe layout isn't suited to busy crowds. I ordered food and drinks. I'm a bit disappointed that some coffees are hand-made while others are machine-made, but you pay the same price. There is a massive difference between machine-made coffee and hand-tamped or hand-made coffee. Thankfully there are small independant coffee stands located around the castle gardens. I had to wait for the two paninis to be grilled, but because the cafe is so cramped, standing nearby waiting for staff to bring them out just means everyone is bumping into each other. Both paninis came out at different times 3 minutes between each. The seating area in the Undercourt cafe was freezing even in April, so we had to eat our brunch/early lunch with coats on. Surely you could install some heating down there or keep the doors shut. The rest of the day was pleasant enough. Nice walk around the castle, jail, shops, and other outdoor areas. We did enjoy the birds of pray on show, and the princess-related story was fun for our 4-year-old. The maze and Zog themed activities were entertaining enough for a 4 year old. It was a shame we had to queue every time we needed the toilet, but they were very clean and tidy, which is a bonus. Might come back in the summer to experience Warwick on a warmer day but I'll probably not use the hospitality on offer all of the shops sell pretty much the same stuff as well. Reasonable value for money I guess, the staff we did encounter were actually very helpful and friendly which is nice.

I visited Warwick Castle yesterday and was pleasantly surprised by the hall but sadly disappointed by the lack of signage outside, the lack of information inside, the fact that there were no maps or information guides available, there was no staff or guides inside, and the high entrance fees did not include another £7 for parking!

The food in the café was very poor quality with very little choice: a pulled pork bun with or without chips, both of which were barley warm, or cakes, all of which were all very expensive. The coffees from the food truck in the grounds were even more expensive and not even as good as those from the café.

It was all far too commercialised and theme park-like. Very expensive and very disappointing.

WORST EXPERIENCE EVER! I am disabled and booked to go to the castle. Upon arrival! We travelled quite far away, there wa no mention at all that the wheel chair lift was out of order. We were through two ticket check points. When we got to the entrance of the castle we saw the sign. We went back to the ticket desk they said oh we will give you your car park fee back! What about my tickets. They said here's an email contact them. I did. They said oh it just have been on our website that the lift wasn't operational. I said it wasn't. They said ok we will refund you the money. It should hit your bank about 3-5 working days. 6 weeks later it still hasn't. So I emailed to let them know. I was ignored for 2 weeks. Then I got an email. Thank you Michele. FOR WHAT!!! Get your act together Warwick castle. Disabled people have to tactically plan a visit.

Absolutely disgusted and livid with Warwick Castle after booking Christmas event. We visited on 10.12.23 which turned out to be a particularly terrible day for weather. We stayed only for a couple of hours because the weather was so bad and we were assured a “ rainy day” pass. We had, however, also booked for the Christmas Light Trail for an additional cost and which would not start until 4:45pm that day. We had travelled for almost 1 and 1/2 hours by car to get there and decided to go home. I contacted the customer services next day via telephone and was told by a nice lady to email and outline our predicament which I did. I received a very short email a week later offering just a standard entry to the Castle for 2024 but not on Bank Holidays ( no mention of the additional cost we incurred) and a ‘no refund’ policy. I responded reluctantly explaining why we would not be prepared to accept the offer and outlined a number of reasons why. We have heard nothing at all from Customer Services for Warwick Castle for over 5 weeks to date. We had to arrange days between my sister in law and I due to various commitments eg. Work shift patterns, family commitments and other reasons and they can’t even be bothered to respond. I am extremely angry….and not because they refuse to re-imburse us, it’s because we were very much looking forward to this day out together after a very stressful year for all the family and they just cannot be decent enough to reply.They have my number and email address ( and my money) I will NEVER want to visit here again….a waste of time, money, badly organised event considering the inclement weather at the time of year and that there were so many young families, and incompetence on their part has left a really bad taste in the mouth. Steer well clear….especially at Christmastime.

Having visited Warwick Castle multiple times over the years, I must express my deep disappointment at the declining organization of the Halloween event. Having been there during last year's rainy Halloween event, it is evident that the management hasn't taken lessons from the past.

Firstly, the recurring issue of rain, which marred last year's Halloween event, seems to have left no impact on this year's preparations. Visitors were subjected to heavy downpours without the provision of tents or shelters. It was disheartening to see the band performing in the middle, essentially to themselves, as the entire area turned into a muddy quagmire and guests took refuge from the downpour.

The "Glass Coffin" event this year was particularly concerning. Asking guests to wear the same eye band that had evidently been worn by hundreds before us, without any visible sanitization efforts, raises significant hygiene issues. This, coupled with the uncomfortable instruction to hold onto another guest's shoulder instead of the safer rope method used in the past, left me questioning the event's overall planning and concern for guest wellbeing.

Furthermore, long queues under the relentless rain, coupled with repetitive events bearing too much resemblance to last year's, greatly reduced the overall enjoyment and value of the experience.

Warwick Castle, with its rich history and prestige, should be offering events that reflect its stature. This Halloween was a missed opportunity to provide a memorable and positive experience. I sincerely hope the management takes this feedback on board for future events.

Halloween after dark what a disappointment had been a few years ago to the night time event when lots of actors were wondering around dressed up there was fire eating and sword fighting with fire NOT any more the scary walks were good but they had a band on stage singing nothing to do with Halloween and about 5 minutes of crap fire eating very disappointing avoided at all cost