Warwick Castle Reviews 

We arrived at the Castle car park shortly after 2.30pm. By the time we had parked, walked along a lengthy path, paid for our expensive £6 car parking ticket at a payment booth and then finally reached the ticket office, where we queued for tickets, it was gone 3pm. Unfortunately, we were told that the Castle closed at 4pm and the cost of the tickets would be £48 (£24 each). We weren’t prepared to pay such an extortionate amount for under one hour’s time in the Castle. We were told we could not get a refund of our car park fee of £6. We are not happy at all! A warning to others - don’t pay for parking until you leave. The cost of a day ticket would have been £26 each, an extortionate £52 for both of us, plus £6 to park. We are retired and on fixed incomes, and the cost of tickets and car parking is, in our view, excessive. We are very upset that we could not get our car park fee refunded and we will not be visiting Warwick Castle ever again.

Your claim to be ‘great day out for all the family” is a complete joke and totally untrue. My 3 adult children, husband and 4 year old granddaughter all paid full price for a day’s admission ticket . I have walking difficulties and normally I am able to get a carer’s ticket for at a discount or for free as I walk with a stick and need support especially with stairs and steps. Having booked in advance as advised on your website, I read the accessibility guide which stated I would have to prove I claimed disability benefit ( which I don’t) and go through a very laborious process to obtain any discount whatsoever. I now find out I could have got some discount by buying a ticket on the day just by presenting a blue badge but could not do this online. Very many people do jot claim DDA but do have a blue badge so your online booking form must explain this. Your policy is discriminatory and shows your attitude of not trusting your disabled customers as they have to be seen in person to prove they have a mobility issue. There was supposed to be a lift allowing access to the Great Hall but it was out of order (and there was no prior warning of this at the entrance and I did expect to have at least have access to that room without having to negotiate steps . I realise other areas would be inaccessible but I was aware of this heforehand. After enduring a tour of the inside of the castle and a trip up a tower and on the ramparts my Grandaughtrr who had paid the full price and. 2 year old grandson were looking forward to playing on the Zog playground and were very disappointed for it to be closed due to ice. When I can understand you had no control over this it ought to have been advised on the website at least told to usas we were entering the castle. Three of our party traveled from London and one is a teacher and all of us wished we had gone to Windsor. Castle or even better the English Heritage venue of Kenilworth Castle both of which have better access arrangements and attractions for children. I think Warwick Castle has become a theme park and it has not been an improvement. Before this happened I have visited the castle a few times before but several years ago but at a total cost of £168 for my family on this occasion, I will certainly advise my many friends with grandchildren not to visit you and my daughter who works as a primary school teacher in the Midlands will certainly inform her colleagues of her poor experience . I run a support group for disabled people and will do the same.You must be.aware that ‘castles’ are a theme on the primary curriculum and you need to do so much better if you wish to attract school visits, visits by families with children or disabled visitors. Your communication methods with customers are appalling and unworthy of an industry such as yours.How disappointing and what a waste of money and my family”s time,

Was very disappointed when we got to Warwick Castle we was expecting a Christmas Market not just a few food stalls not worth the money

Disgustingly over priced! You will have to remortgage your house for a day trip here! £37 per person entry fee, £10 parking fee and then once your inside you have to pay extra for everything else - for £37 entrance fee and £10 parking everything else inside the castle should be included but nope! You have to pay extra for the 5 minute archery attraction where you get to shoot one arrow, you have to pay extra to go in the dungeon then it’s £20 for 3 photos they take of you before entering the dungeon, you have to pay extra to go in the witches tower, a slice of pizza is £8.. the list goes on. surprised they don’t charge you to use the toilets!! Which by the way are DISGUSTING! it’s honestly just the biggest rip off ever. I understand they need money to maintain the castle but that’s just taking advantage of people with their obscene prices.

Disappointing from start to finish, expensive and queues were so big we didn’t even bother to do the last experience as the first 2 we’re so boring and we had queued for so long.

There are basically 3 experiences The Hunted which we queued for and took 40 mins, didn’t jump or scream once utterly boring, the Haunted Hallows which was equally as disappointing, and The Crest for which the queue was so long we didn’t even bother. I had also paid extra to do the Dungeons and these were the only good part of the evening. I would avoid this event at all cost as totally boring and you spend 80% of your night queuing for experiences that are completely rubbish. The only scary part to this event for me was the price I paid and the money I lost.

Would be zero stars but it wont let me! We stayed the night in one of their freezing cold tents, they put us next to a foot path so had loads of noise! The food was pretty poor, there are no places for smokers and the staff are quite rude! I feel ripped off and wont go there again!

Dragon Slayer event should have been fantastic and 2nd half definitely was. BUT seating is flat and stage not high enough, only on 22nd row but couldn’t see anything on the stage. Spent first half looking at back of man’s head and a mob that a women held in air filming whole thing. For 2nd half sat on a bench at the side and could see everything. Should just have bought cheapest tickets rather than £32 tickets.

We rented a room at Knight’s village. It was dusty and had many spiderwebs all over the place.
The problem was that I found about 5 spiders when we arrived, two of them quite big. I went to the reception I asked for a hoover or spray (any kind of help) they didn’t have anything to help me. They said someone will come and have a look but no one came. I was with my little girl so I decided to leave but my money was not refunded, not even an apology for the inconvenience…

we attened warwick castle we have been numerous times. we enjoy the knights and the falcons immensley and we decided to go to the consevertory for some food. i am disabled so stairs pose a problem. we wer given a table and menus. we were disapointed by the limed choice of food available to us neither the choice of sandwichs or mains spoilt our trip and we had to find a vender outside who served a good choice of food but we found it diffucult to find some where to sit to eat it .and we were disappointed by this situation. normanly we would take a packed lunch and i think this will be the choice in future

Nice place , friendly staff , good shows but expensive for gifts and when you have young children they always want something , and you cannot use cash. So grandparents give kids money for treats but they cannot use the cash and not all families have money in their banks to pay on their cards . Some families save a long time for treats for their kids but the castle want more and take as much as they can , shame ☹️

This was going to be a great night after waiting so long plus a year of personal things. They sent tickets eventually in the wrong names! I can't stand for 2 hrs so why not do a picnic style .we did not go but fighting to get money back we lied to. I have say I'm glad looking at reviews. I'm ill no way would I have coped and I can't believe they took food off you . I hope mr buble gets to know from his management team and 1 hour for 200 no !!!

Went to a music event here, Michael Bublé and it was horrendous. Terrible organisation, sound quality a joke, lack of food and drink stations so people were having to queue into the crowd. When a written complaint was made the response was basically it was the fault of those who attended who were standing in the 'wrong place' apparently......sorry didn't realise standing in with the other thousands of people surrounding me on the area obviously meant for the concert was the 'wrong place' I'll go take a seat in the castle next time!!! Shambles

Attended Michael Buble concert on 13th July. Paid £200 each for Gold tickets but was very disappointed in how the event was organised and will certainly never attend Warwick castle for a music event again.

Firstly, there was no pre-event information sent out which clearly detailed what you could take in, best place to park etc.

Tickets stated that gates would open at 1700hrs. We were there on time and queued for 1hr before security started letting people in. Security then took 500ml bottles of pop, sweets and crisps off of people who were entering the venue so that food and drink had to be purchased inside. I purchased 1 x can of sprite and 1 x small can of Heineken, which cost 7.50. I then purchased 2 x hotdogs, which cost 15.00.

We could have been in any field in any part of the country. There were certainly no views of the castle.

There was no soap or sanitiser provided in the wash area near the portaloos.

There was nothing special about the gold ticket area and people were corralled in like livestock. Too many people were crammed in this small area.

There was no support act and Buble did not appear on stage until 20.30hrs. He left the stage at 21.30 then returned to finish off with 3 more songs. Very poor.

Upon leaving the venue there was complete disarray. A number of exits were closed so again everyone was herded like cattle.

Overall a very poor show and I certainly would bot reccomend attending a music event at this venue.

A very expensive an poorly organised evening! Not recommend for a music venue!

Queues in were not clear and disorganised, as they filtered from 1 to 4 to 1 again!
They had people in the wrong queues and did eventually work it out and walked up and down to advise people.
1.5hrs queueing!

Queues going out were even worse!
They closed every entrance off and filtered everyone like cattle to one exit - felt completely unsafe.

I saw they were taking anything that was food and drink, even packs of small crisps!

Clearly wanted you to buy there food:
Drinks were >£5 - generally £7.50.
Food was >£7.50, a tub with handful of chips £4!

The concert started at 5pm…..Bublé came on at 8:15! He left at 9:40!

So for £200 a ticket it clearly wasn’t value for money and I would not recommend Warwick to visit for a music venue.

I think its a lovely day out. Ive been a couple of times now. When the weather is nice it's great to have a picnic and take some relaxing time.

This is a dreadful place. Do not be tempted to go. It's exceptionally overpriced and tacky. Plus, the staff don't seem to have a clue. I was unable to get a refund on two tickets for the dungeon - they wouldn't let two teenage daughters in insisting that they had to be over 18. But the only rule on the ticket was that they had to be over 10! When we asked for a refund, the attendant simply refused.

Booked a last minute one night stay in a knights lodge. 3 adults one baby .
Fantastic day in the grounds . Knights lodge not worth the price tag.
Dangerous wires hanging from wall mounted tv , no travel cot , very noisy sofa bed that woke everyone up, broken remote, lights out, not enough tea and coffee supplied, no plug for kettle , unless low level, damaged bannister rail, broken stair gate, to name a few. I did send photos and a complaint but did not receive a reply . I have since emailed to chase a response to the complaint . We booked the evening ‘ banquet’ but sadly not that good… not really a banquet… fish fingers that had gone hard under the lights, chicken nuggets, turkey dinner , curry, beef stew… selection of desserts … not as good as expected plus no air con!! Absolutely roasted! Too hot in the restaurant to enjoy eating .
Thought it was a themed restaurant but not up too much .

Staff nice enough to but not in character unfortunately.
Would recommend the castle itself , great day out !! Avoid paying the big price tag to stay !

UPDATE … after persevering with this complaint , I have received a call this PM from a Gentleman called Mike from Warwick Castle . He very politely listened to the issues and took the time to discuss them individually.
We came to a agreement regarding a goodwill gesture for the disappointment.
I feel reassured that the issues will be sorted within the Lodge so other guest’s don’t have the same problems .

Thank you Mike for your time ! Credit to Warwick Castle !

We recently had a wonderful day out with our grandson at Warwick Castle and as a special treat we booked to stay overnight in the knight’s village. on arrival the reception staff were very friendly and helpful and we made our way to our lodge. considering it was supposed to house seven guests it was a little compact, on top of this there were a number of issues, a stair gate was coming away from the wall and whenever it was opened came off it’s hinges, a kettle placed on a sideboard with no accessible plug and had to be plugged in on a low window sill at child height. Televisions mounted on the wall had wires hanging down again at child height a remote control with no back exposing the batteries a sofa bed who’s springs were so noisy that every one woke up when someone rolled over. Bunk beds that were apparently not suitable for adults forcing you to book the more expensive lodge if you had three adults in your party yet had signs saying maximum weight 18 stone per bunk. Broken wood on banister rail and multiple bulbs out. As we were only staying one night we did not complain to the staff on duty who were lovely and the entertainment was excellent for the children. We did however email merlin customer services on our return home, but alas fair lords and ladies have had absolutely no response. I would highly recommend the castle itself but would avoid the knights village especially during the summer when the prices are extortionate and probably aimed at the American market.

I am an old lady with a little well behaved companion dog travelling alone. I walked to the castle to save on outrageous parking costs but they wouldn't even let me into the grounds with my dog just to get even a glimpse of the castle. (It was too hot to leave her in the car. ) I had expected not to be allowed in the castle. They said they had horses, and peacocks,but this would only be for jousting times and peacocks are fearless!
There are thousands of single older people with dogs who are effectively banned from large sections of public and historical places. This is extremely unfair.

1st time going. Got a deal £20 adult plus free toddler x2 for myself, partner and 2 children under 5. Good parking, 5 mins from entrance (£6 all day). Zog activities, play area, maze all well set out, meet and greet with Zog which the girls loved. Falconry show was superb, so many beautiful birds. Zog live show was fabulous too, great fun, and all set around the fabulous castle itself. Thoroughly enjoyed our day, thankyou all at Warwick Castle.