Warwick Castle Reviews 

150
TrustScore 3 uit 5

2,9

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Beoordeeld met 1 van de 5 sterren

Disappointed with the Rainy Day Policy. We visited on 29 August when it rained continuously for most of the afternoon. Before leaving, I specifically asked a member of staff if the Rainy Day Policy... Toon meer

Beoordeeld met 1 van de 5 sterren

UPDATE: interestingly when I said I was putting my experience on Trustpilot they gave a refund! Just watch out - no customer service they just want your money. Accidentally bought one too many ticket... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had a brilliant day at Warwick Castle today and would highly recommend it! The falconry show was exceptional – genuinely one of the best live shows we’ve ever seen, not just falconry shows. Abs... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The shows we saw were really great, some of our party thought the jousting was best but some enjoyed the falconry show. A very clean and tidy environment with stewards and cast everywhere. The food wa... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Amusementscentrum
  2. Impresario
  3. Evenementenmanagementbedrijf
  4. Evenementenbureau

Informatie afkomstig van verschillende externe bronnen

Experience one thousand years of jaw-dropping history; great battles, ancient myths, spellbinding tales, pampered princesses, heroic knights and the dark Castle Dungeon.


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

150 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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2,9

Alle reviews

(150)

26 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

More theme park than historical monument - going to waste!

What a truely disappointing experience, went for a historical day out and found nothing but commercialism, history was an after thought it was more theme park than historical monument, deffo not worth the £32 entry (and 6quid parking!) and goodness knows what they are doing with the money as it certainly wasn't to up keep the artifacts and buildings ....very very disappointing

3 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

These prices are disgusting as it was…

These prices are disgusting as it was my ancestors who built the place..I have 4 kids who would love to learn about english history but unable to take them due to the astronomical cost..6 a 29 + 8 plus drinks etc over £200.plus travel..austerity is for the rich..just like the castle..tourist trap tourist prices, shameful.

14 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Events team at the castle

Events team at the castle a blooming brilliant. Had our wedding reception here at Christmas. No additional decorations needed at all with their gorgeous Christmas displays and such a fun evening. Thanks everyone! Lucy and Owen

9 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Stay Well Clear

Stay well clear of warwick Castle. Went last weekend for the very first time. The staff can't see what thier customers look like because they have £signs in their eyes. This Castle breeds on greed.!!!!!!! Unbelievable. If you go. For God sake. Take a big flask and a decent size picnic. Fair enough they have to make money, but really!!! Doesn't need to be that expensive. And they charge for things I believe should be included in the ticket. £10 for car park. Again really.!!! Why not £4:50 for the day. Its not like you haven't got customers coming there. I for one will not be returning, get more for your money at other attractions

23 maart 2022
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

We went for blue light service days…

We went for blue light service days which was good value for money as not everything open. Toom my son in wheelchair and paths very easy to get around, and he could get into Castle and Princess Tower. But obviously can't use all facilities or activities which should be reflected in normal prices. The bird show was good there was the top of the path where we could put the wheelchair, unfortunately everyone can use this area and that means people stand in front of you when in a wheelchair it means Restricting your view.

16 maart 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Cold food and poor accommodation

update 13/01/2022. Warwick Castle now just ignoring my emails about the concerns. Very Very Poor.

I booked the Christmas 2 day break with overnight stay in a knights lodge. There are few things to mention that spoiled the trip which was an early present for my 3 year old granddaughter.

The car park is a very long way from the Castle about 20 to 30 minutes walk with no transport being provided. This meant a lot of walking, in all on the first day I walked over 10 miles both to and from the castle and around it. The walk from the car park to the lodge took about 10 minutes with cases and other luggage and had to make 2 trips. Again there is no transport from the car park to the lodges and no way to park the car closer to unload and then return it to the car park.

The main issue however which really spoiled the trip was when we went for the evening meal in the Knights Village Restaurant. The food was cold, the vegetables were overcooked even the gravy was cold. Not one item of food was hot. I went to get some cold drinks and had to step over adults and children sitting on the floor around the drinks machine watching the children's entertainment. This is obviously highly dangerous as I could have tripped spilled drinks on people or even fallen on them. I then found after doing the assault course that the drinks were flat. We left and had to go out of the site to find something to eat elsewhere.

The accommodation wasn't that clean and really wasn't suitable for being able to have 3 adults and 1 child never mind the advertised capacity of 6. There was one 3 seater sofa which had different height cushions on it that meant only 2 people could sit on it.

After raising a complaint I was told the food was the correct temperature which it wasn't and basically called a liar.

Wouldn't recommend this stay at all. Very Very disappointed.

13 januari 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Whilst the Castle and history is…

Whilst the Castle and history is attractive the type of language used by attraction staff is not acceptable especially in the dungeon experience in front of children. The cafe beneath the castle was under equipped and staff were obviously not interested. Stop employing such young staff. The only place where we were made welcome was the other cafe.Although staff were young much better managed and organised. Plus fully prepared for a busy day.

29 november 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great day out let down by one thing...

I went to Warwick Castle yesterday and I really enjoyed it. For me though, the only thing that lets this place down is that the inside the of the castle is done up like a stately home that some posh upper class family once lived in and I feel that this massively ruins the experience. I wanted to see a Norman fortress, knights, castles, Kings and all that - not some place where toffs and aristocrats used to have tea parties. This is where I completely lost interest and from what others were saying, I'm not alone in thinking that. The dungeon was a great feature with live actors to enhance the experience. The Falconer's Quest show was amazing, full credit must go to your team of falconers as they were superb, I even went back in the afternoon to see the show again because I was that impressed.
All in all it was a great day out but honestly I'd scrap the upper class stately home aspect as it's really underwhelming. Take it back to the medieval times because that's really what draws everyone in and thats what we all turn up hoping to see. If you did that it really would be an amazing attraction.

18 september 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Very disappointed was there bank…

Very disappointed was there bank holiday Monday £26 each only to find an extra £10 each to see the dungeon what a ripp off pay for entry to a castle and the dungeon are extra should be included in the price for £26 extremely disappointing experience

2 september 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I went in July with my two children one…

I went in July with my two children one has a disability. I purchased a carers ticket on line and I bought a guide. The guy on the door found my ticket but couldn’t find my guide purchase. My son got upset and I ended up leaving the guys behind the guy was most unhelpful and I was left out of pocket

On a more serious note Warwick castle and I suspect all merlin attractions are card only, which I think is ridiculous. In future I won’t be returning to any merlin attractions.

22 augustus 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Access denied due being late

We booked the tickets in advance of course, including the Dungeons. We had a flat tire on our way to the Castle so we were late 30min. They won't let us to see the Dungeons as we were late. We did explain that we had a situation and hence the delay. Unqualified manager with no people skills at all. We finally spoke with Site Manager which appeared to understand the situation, however he cannot let us access the Dungeons for which we paid £30. When I asked to get a refund as the service paid wasn't provided of course we got "don't think is possible ".Anyway....we managed to get a refund but after a lot of talking and explanations. They're not flexible at all. They should come with solutions for those which due various reasons are late. What if I'm stuck in traffic? Or my child is feeling ill? Or if I'm a disabled person? It's not like we didn't come...we were a few minutes late...that's a massive difference.

20 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I visited Warwick Castle today with my…

I visited Warwick Castle today with my daughter and friends and had a wonderful time. Despite the weather conspiring against us the venue was magnificent. Like other reviewers I would have paid the ticket price just to see the Falconers Quest. It was excellent! Being used to prices in London I found the drinks and food to be reasonably priced and would recommend this for a day out. Well worth a visit.

4 juli 2021
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Decent, under Covid rules.

Went out on a recent warm sunny summers day.

Queuing prior to the castle was quick and simple, hand sanitisers were easily accessible at almost every entrance, and the rest of the time it was relatively fun. Climbing the ramparts and watchtowers was definitely a highlight of my day.

My only gripe is that the whole thing felt....empty. Yes there was alot to see and find, but it felt like it was just merely left there, mostly with staff milling around, not enforcing restrictions.

14 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent family trip

Took our family to the castle while the Zog tour was on. The kids really enjoyed all the interactive events. The castle also had actors around the castle and displays going on. The actors were brilliant with the kids. Highly recommend a day trip to the castle.

25 april 2021
Review zonder uitnodiging

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