They did not deliver due to a beaurocratic issue with their finance people not being able to accept a credit card payment. But they took the money and , it seems , only after an email 6 days after... Toon meer
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Lees wat reviewers zeggen
Tldr-no response or shipping in 60 days, so had to issue a chageback. See Google review for pictures of calling and emails. Details: Ordered a polylok pl-625 on July 28, 2026. I called in September... Toon meer
Bedrijf heeft geantwoord
Placed the order,received within two days, easy to apply to drainage system, obviously cannot see what is happening, will give a second dose in four weeks time . Quite expensive but if it works it wil... Toon meer
The salt turned up on time and was noticeably cheaper than buying direct from Harvey for the exact same product. The delivery team were also very friendly. An added bonus is the bags came individually... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Waste Water Supplies are the largest independent suppliers of septic tanks, sewage treatment plants & waste water systems in the United Kingdom. We are a preferred supplier for a number of key manufacturers such as; Klargester, Clearwater, Conder, WPL, Tricel, Matrix & Zoeller At Waste Water Supplies we have built up years of experience in specifying waste water treatment systems, pump stations, separators and rainwater harvesting systems, for domestic applications right through to large commercial/residential applications with some of the country’s leading construction companies. From the specification stage right through to completion we offer a friendly, knowledgeable and most importantly reliable service.
Contactgegevens
8 Magpie Meadows, Caddington Woods, Caddington Woods, LU1 4FU, Caddington, Verenigd Koninkrijk
- 01296 841007
- sales@wastewatersupplies.co.uk
- www.wastewater-supplies.com
3,8
Goed
134 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Take order then cancel two days later…
Take order then cancel two days later because delivery area not covered?
10 januari 2026
Antwoord van Wastewater Supplies
Sorry but we list the areas covered in the Delivery Information Tab.
Quick response
Slight delay in delivery but query answered promptly and courteously and delivery followed immediately
8 januari 2026
Easy to order from Wastewater Supplies
Easy to order from Wastewater Supplies, also at no delivery charge, to which is absolutely a big help to their customers, plus no long awaiting the delivery of your order. Definitely recommend. Denise Bell
30 december 2025
Antwoord van Wastewater Supplies
Hi,
With our Water Softener Salt deliveries we only have a dedicated area Harvey's will let us supply too and unfortunately Hampshire is one of those areas.
Good
Easy to order good price for quality product only issue just turned up on doorstep not notified of delivery
19 december 2025
Not for everyone
Took my money then told me they dont deliver in my area?????
Is this a scam??
2 december 2025
Antwoord van Wastewater Supplies
Hi,
Not a scam and we have a clear delivery area that you are not in, hence we have canceled your order and made the refund back to you.
Excellent service.Swift delivery of…
Excellent service.Swift delivery of septic tank.I would definitely recommend this company
10 november 2025
Antwoord van Wastewater Supplies
Thank you very much for your review
You took our money then had to refund…
You took our money then had to refund it because you don't deliver to ehere we live
31 oktober 2025
Antwoord van Wastewater Supplies
We have a clear delivery area for our salt deliveries and you are not in this area thus we made the refund back to you
cheaper price than Harvey's wanted for…
cheaper price than Harvey's wanted for their salt,however the courier company they use do not provide tacking so had to keep emailing waste water for updates but Rob from the company was very helpful and the salt is genuine Harvey’s salt curve blocks.Plus free delivery
28 oktober 2025
Antwoord van Wastewater Supplies
Thank you very much for your review
Salt arrived and sensibly left on…
Salt arrived and sensibly left on doorstep but maybe a message to say when coming would have been worthwhile.
26 oktober 2025
Antwoord van Wastewater Supplies
Thank you very much for your review
Cheaper and easier
The salt turned up on time and was noticeably cheaper than buying direct from Harvey for the exact same product. The delivery team were also very friendly. An added bonus is the bags came individually rather than boxed as packs of 5 weighing over 20kg so much easier handle.
17 oktober 2025
Antwoord van Wastewater Supplies
Thank you very much for your review
Cheaper and better than harvey
Cheaper and better than harvey. The salt arrived with no damage. The guy who delivered name Dave sent a text message that items have been delivered. If you order with Harvey the DPD courier doesnt really care if item is damage.
27 september 2025
Antwoord van Wastewater Supplies
Thank you very much for your review
Antwoord van Wastewater Supplies
HI,
Delivery time is 5 working days minimum and you ordered on the 26th, so delivery will be with you shortly. I will email you directly
Poor delivery times
Was told delivery would be within 7 days but it moved to 8 days and was not informed till I rang up,waited in on the 8th day and buy 1900hrs texted only to be told it would now be on the 9th day , No apology, no refund will be very wearie if I use again.what I meant by refund was if I hadn't of contacted you i would of been none the wiser for change of delivery so then to change my plans to cater for your change of delivery schedule which put me out a good will gesture would of been nice .
20 september 2025
Antwoord van Wastewater Supplies
Hi Joe,
I can only apologise as all our salt is delivered by courier and work on 7 days normally for it to be delivered. For some reason this was not the case for you but we kept in contact throughout.
Not sure why you would require a refund as you have your Salt delivered.
Further response:
We use an external courier and were not notified of any delay in the delivery until you called and we then check and confirmed the later delivery date. I again apologise that it was 9 days instead of seven days delivery time as we aim to make sure all orders are delivered within a week of ordering.
Antwoord van Wastewater Supplies
Thank you very much for your review
Antwoord van Wastewater Supplies
Thank you very much for your review
Fantastic response when order was being…
Fantastic response when order was being placed very knowledgeable sales rep
5 september 2025
Antwoord van Wastewater Supplies
Thank you very much for your review
Antwoord van Wastewater Supplies
Feel like this wasn't a very fair review as we pride ourselves on helping our customer from start to finish of an order.
Sometimes delivers can be delayed through no fault of our own but we make sure to keep our customers informed throughout and have no record of emails or calls to say you had a problem.
Antwoord van Wastewater Supplies
Thank you very much for your review
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