Watch Doctors Reviews 

Absolutely appalling experience from this company. I sent my Longines Dolce Vita Quartz watch to Watch Doctors to have the battery replaced and the case gasket/seal renewed. I was quoted £47 for this straightforward service, but after they had been in receipt of my watch for over a week, I contacted them to see why they had not yet completed the service. They informed me that the watch was now intermittently 'stopping' following the battery replacement (my watch - which was purchased new from Ernest Jones over 18 months previously - had always ran flawlessly and kept time to within 2 seconds a month). As a watch collector for over 30 years (and with 40 plus watches), it was quite apparent that Watch Doctors had, in some way, damaged the movement. They now, incredulously, requested £220 to have the watch repaired. Incensed by this, I immediately complained to Longines UK, who recommended that I send the watch to them to have it inspected.
After threatening to take this matter to Trading Standards, Watch Doctors then agreed to repair the watch for the original fee of £47. They also admitted that they had to fit a new movement which they claimed had been sourced from Longines.
I have, finally, after more than a month received my watch and am outraged. It is covered in scratches and the caseback has several deep gouge marks which were not there previously. I am now going to have to pay to have my watch professionally polished. I will be reporting this to Longines UK, and will be urging them to remove Watch Doctors from their approved list of Longines Service Centres.
As many others have noted, Watch Doctors quality of service simply is sub-standard, and given my experience, I would recommend that anyone with a Longines watch should send it directly to Longines main UK Service Centre in Southampton.

Outstanding service. Very trust worthy company . I have used them numerous times highly recommended.

Exceeded my expectations. Replaced watch face with a better one than original for the cost of a round of beer in London. Easy process - they send you a box to send them your watch. Highly recommended - thank you Watch Doctors !

I sent 2 watches to Watch Doctors both watches were over 50 years old but they came back looking like new.
Very, very pleased and would certainly recommend this company.

Used this company a couple of times now and have to say the service has been absolutely top class. From the initial contact asking for a quote to the replacement and sourcing of a watch strap and clasp, to the invoicing and return has been superb. Regular contact throughout and really reasonable price for the work. I’d highly recommend!!!

I had a G SS SKAGEN Q watch with damaged hands and front bezel detached. The whole process from initial contact to receipt of repaired device was very smooth and efficient. My options were made clear as were potential extra costs. I would not hesitate to use again.

Watch doctors have had my watch for nearly 2 months and provided a quote of £1500 for restoration of my Rolex only to be told no guarantee would be offered. I find this highly suspect for a company to be willing to take a large amount of money to fix a watch but not offer any kind of guarantee for the service they are providing. Doesn’t sound trustworthy in the slightest have asked my watch is returned to me. Would not recommend to anyone as they can’t even provide a guarantee for a service that they are providing regardless of the condition of the watch.

Had a Balmain and Gucci that both weren’t working, even after battery replacement. Online quote request was prompt and reasonable, and packaging was sent in order to securely post. The servicing took several weeks, but the watches worked afterwards and were beautifully cleaned up. Two year guarantee is appreciated. Customer service was excellent in changing the delivery addresses and ensuring it was a legitimate change - thank you Divia!

Repaired my Christian Dior watch in less than a week.Cost nearly half the price quoted by another watch company.Used Tring by postal service,highly recommend.

I have just had my watch returned (free of charge) and unfortunately it is beyond repair, however the service from Watch Doctors was excellent and fast and I was kept informed from it arriving to it being returned to me. I wouldn't hesitate to use them again.

These guy were recommended by a freind who had a Rolex reconditioned by them. I wanted someone who could bring my old Omega back to life. New Bezel, Clasp, pins in bracelet, polish and recondition. Price, delivery, customer service absolutely spot on. I’m delighted with the service and wouldn’t think twice about recommending them to anyone looking for a luxury watch repair!

WOW I was going to use that well known watch company what charge triple the price and done in 2or3 days but I thought give these guys ago.
Customer service brilliant always rung me up to tell me what’s going on.
Full polished, fixed watched replaced crown and serviced £307 the other company you would not of got much change from £1000 took 5weeks because how busy they are but it’s worth the wait and cost.

Popped into Thame branch today to assess my repair of Tag as part of the pendulum had fallen off. They assessed the watch and repaired it on site immediately and to my amazement, no charge. They will now service all my watches, what excellent service!

These guys asked for all the details of my watch including a photograph. They then sent me a box to send them the watch for an arranged service.
They then email to say that they cannot service the watch and they want to charge me to send the watch back! Is this a scam?

Brilliant customer service. My watch was not expensive but held a lot of sentimental value. I was told by several jewelers that it couldn't be repaired and the ones that could do it wanted a fortune. Watch Doctors at Tring not only carried out the repair it is far far better than I expected, I can't tell you what it means. Thankyou.

Outstanding service from start to finish from Tring Watch Doctors. I've just collected three watches (a Panerai, a TAG and an Avia), all serviced and restored beautifully at very reasonable prices. Very highly recommended. It's fantastic to find such a professional business, I will definitely be returning.

I have used the Watch Doctors numerous Times over the Years. On my last visit they Serviced/Refurbished my 1975 Vintage Gold Rolex Thunderbird Watch. It came back looking as New. The Staff were all Professional, Friendly & Bubbly

Outstanding service , from start to finish . A very professional approach to their business . Step by step progress report s . Very very competitive price ing . Will use again definitely .
Gareth

This company advertises as performing Seiko Kinetic capacitor repairs, which I need. I emailed enquiring about this service and they replied with a quote and said I should send them my watch. However, upon receipt the updated quotation contained a note stating that it's a 12 week wait for replacement parts to arrive. I don't want to be without my watch for 12 weeks. If this had been conveyed to me at the quotation stage, I wouldn't have sent my watch in. I feel I should have been informed and offered the option of ordering in the parts before sending them the watch. I give 3 stars as it was sent back promptly, however the disappointing interaction has cost me £20 in postage fees.

Great service from first contact to receiving my repaired watch in the post.

Very professional, all queries I asked were dealt with quickly, honestly and efficiently.

Thanks

Colin