Wembleyprestigecars Reviews 

The reason for 2 stars because money taken quickly and it is sold with defects but not told to the customer but you ebd up paying more to fix the car may be they need to think about this.

Excellent service and was very helpful

Avoid this garage!! Cars not HPI clear!! They tried to sell cars with accidents !!avoid!!❗️❗️❗️

Unsafe Car, Unprofessional Service, and Zero Accountability

I had an awful and deeply frustrating experience with this dealership. I was sold a car that should never have been on the road. From day one it had serious faults, including braking issues and driveshaft leaks — genuine safety concerns. The handbrake button was missing, and to make matters worse, the car was handed over without a logbook.

Instead of taking responsibility, I was told to go to the Post Office myself to sort out the logbook and was promised reimbursement, which never happened.

Communication was equally poor. The manager, Tony, was extremely unprofessional throughout — dismissive, unhelpful, and reluctant to resolve any issues. I was repeatedly pushed around and left to chase updates constantly. It has been one of the most stressful buying experiences I’ve ever had.

This dealership clearly has no regard for customer safety or proper standards. I would strongly warn anyone thinking of buying from them: avoid at all costs.

I’ve had a very bad experience, and I honestly don’t understand why. I purchased an Audi from Wembley Prestige Cars and was told the service history would be emailed to me, as it wasn’t provided at the time. From September until now, I’ve received nothing. I call every week and get the same excuse: “We’ll send it to you now—just send a blank email with your registration number.” Yet nothing ever arrives. This is really disappointing, and such service is not what I expected from Wembley Prestige Cars

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I had a great experience with Wembley Prestige Cars! The boss man was very helpful and provided excellent customer service from start to finish. One of the staff members, Joseph, was also extremely helpful and made the whole process smooth and easy. Highly recommend them if you’re looking for quality cars and top-notch service!

My experience has been very mixed with Wembley Prestige Card Ltd. I called to reserve the car and paid my £200 deposit. Joshua was lovely on the phone and I confirmed I'd collect it at the weekend. During the afternoon of the day I called, I had 5 missed phone calls about the car because an "employee" had finance approved on the vehicle and so tried to offer me 4 other cars unrelated to mine. I finally confirmed the car was mine and I’d be there Saturday. Saturday morning, I turn up at 930 (because they open at 9am) to review the car. The test drive didn’t even last 2 minutes, it was a very short journey because the car was on 0 miles for fuel – this suggests to me they know something is wrong with a few of their cars and have not alluded to that in the adverts. The sunroof screen didn’t open and the car inspection report from Mercedes mentioned the dust cap was broken. Neither of these were reported in the advert (I had screenshotted the advert to confirm). Had the inspection not been done, I would not have known about the dust cap issue. Tony (very polite and nice), who I dealt with, said the parts had been ordered for the sunroof (which later on, was factually incorrect) and suggested I could have this fixed the next day – I had driven 100 miles (my choice) and was not coming back. Had I not driven so far, I wouldn’t have bought the car. I managed to negotiate; money was taken off the car for these problems based on the cost of repair to them. All in all, this buying experience was average and could have been handled better. Also, if your mechanics/staff who can manage payments aren’t going to be in until 11am, I suggest not opening until 11am. Having bought a few cars and have a mechanical background, I knew what I was looking for. Tony and Joseph had lovely customer service, but as a company they need to improve. A few recommendations to those buying a car from here: fully inspect your vehicle including engine sounds, reports, service history, windscreen wash spray working, sunroof (if required), heated seats, all electronics, paperwork. When signing paperwork – I noticed that Tony had put “steering faulty” which wasn’t the case, it was the dust cap on the steering that was torn. Poor attention to detail. Please note as a garage they only provide 3 months warranty on gearbox and suspension, nothing else. This isn’t standard for Trade Garages so be wary of that. *Update - Since the above, I have returned the car as it has a major engine fault (fuel injectors). They tried to ask me to register it for a 12 month warranty, wait 10 days and then claim, which is illegal knowing the car is faulty. Jasen, the director of the company, was very rude to me and almost refused to refund the car (which was within my rights under the Consumer Rights Act). They received the car back on 10th Nov. It was listed again on the 11th November with no faults...

Disappointing .. I wanted to buy a car here but when I questioned something that cropped up on the vehicle check they turned extremely nasty and pretty much threw us out.. it’s fine as I found the same car for £500 cheeper and no admin fee, elsewhere.. just not a very nice experience at all from these people.

I brought a Nissan quashqai 2015 about 3-4 weeks ago I was the first to view the car the same day Wembley prestige received the car. I loved the car and I brought it but after driving it for couple days I heard a noise so I contacted Wembley prestige and I spoke with Tony he told me they would check the car over and fix any problem. So I brought the car back to them and they changed the timing belt and the car is running like new. Just want to say that Tony was really helpful and I was very happy with the level of service I received and I would definitely recommend Wembley prestige cars

I don’t usually leave reviews, but after yet another breakdown and ongoing engine problems, I feel I need to warn others.

When I called for help, I was simply told it wasn’t their problem and was even advised to go elsewhere and sell the car.

Buying from Wembley Prestige Motors has been the biggest mistake. In less than a year, the car has had constant issues, multiple breakdowns, and I’ve already spent over £2,000 on a £13,000 car — and the engine warning light is still unresolved; no garage has been able to fix it.

Before purchasing, I asked about the many negative reviews online. They dismissed them as “competitors” leaving fake feedback. That was a lie — my experience has been exactly what others warned about.

This dealership sells unreliable cars and takes no responsibility once the sale is done. Save yourself the stress and financial loss — avoid this place at all costs.

Amazing service! Bought my first car here with them and they were great. They also have such a wide selection of cars it was difficult to choose. Prices are fair and everything took about 2 days to be completed.

I had a great experience with Wembley Prestige Cars. The team was professional, friendly, and made the whole process smooth and stress-free. Really happy with my car and the service I received. Highly recommend!

Very satisfied with the service, staffs were very helpful and guided me on the right car, thank you Wembley prestige for the amazing service and experience, I recommend it a lot to everyone !

Great experience and friendly customer service. They looked after the us and our needs.

Catered to our needs for the car and went above and beyond!

This is my second car I bought from this company and I have to say it’s been really brilliant experience as a family man there is no time to waste on car searching and price and services! But this company saved me all of that and I’m very happy with my deal.
I truly recommend this car dealership

So brought a Golf GTI on Friday 13th June 2025, before purchasing I asked about service history and was told “it’s been serviced by us as we service all our cars” sounded good, moving on to Sunday 15th June 2025, warning on dash stating oil level low, after taking car to my local garage on Monday morning was told cars last service was 8 months ago, spoke to the show room who said bring it back so they can sort it, they then changed the oil and oil filter. Leaving me to go elsewhere for air filter and pollen filter after being told it will all be done, now don’t get me wrong I left the showroom happy on the Friday, staff were helpful and efficient but that goes out the window when you tell me a cars been serviced by you and it hasn’t and you don’t follow through after. So for this unfortunately I wouldn’t recommend this showroom

Great service

Bought a car and tony and his took great care in sorting me out

Amazing experience at Wembley prestige, very professional team, office staffs were fantastic, very happy with the car and the experience

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I had a fantastic experience at Wembley Prestige Cars, from the moment I walked in, I was made to feel welcome and looked after. The staff were friendly, professional, and genuinely cared about helping me find the right car. Samir really looked after us from the minute we walked through the door! They answered all my questions with patience and made the whole process smooth and stress free. I never felt pressured, and everything was explained clearly. A big thank you to the team for going above and beyond, highly recommend to anyone looking for great service and a trustworthy dealership!